Recovering mailbox items

1. [Only when recovering to an Exchange Server] Ensure that there is an Exchange user with the same logon name as the username of the user whose mailbox items are being recovered. If not, create the user. Other requirements for this user are described in "Recovering Exchange mailboxes and mailbox items" under "Requirements on user accounts".
2. Click Devices > Microsoft Office 365.
3. Select the mailbox that originally contained the items that you want to recover, and then click Recovery.

   You can search mailboxes by name. Wildcards are not supported.

   If the mailbox was deleted, select it on the Backups tab, and then click Show backups.

4. Select a recovery point. Note that recovery points are filtered by location.
5. Click Recover > Email messages.
6. Select the items that you want to recover.

   The following search options are available. Wildcards are not supported.

   • For email messages: search by subject, sender, recipient, and date.
   • For events: search by title and date.
   • For tasks: search by subject and date.
   • For contacts: search by name, email address, and phone number.

   When an email message is selected, you can click Show content to view its contents, including attachments.

   Tip  Click the name of an attached file to download it.

   When an email message is selected, you can click Send as email to send the message to an email address. The message is sent from your administrator account's email address.

   To be able to select folders, click the "recover folders" icon:

7. Click Recover.
8. To recover to an Exchange Server, select Microsoft Exchange in Recover to.

   To recover to Office 365, keep the default Microsoft Office 365 value in Recover to.

9. [Only when recovering to an Exchange Server] Click Target machine with Microsoft Exchange Server to select or change the target machine. This step allows recovery to a machine that is not running Agent for Exchange.

   Specify the fully qualified domain name (FQDN) of the machine where the Client Access role of Microsoft Exchange Server is enabled. The machine must belong to the same Active Directory forest as the machine that performs the recovery.

   If prompted, provide the credentials of an account that will be used to access the machine. The requirements for this account are listed in "Required user rights".

10. In Target mailbox, view, change, or specify the target mailbox.

    By default, the original mailbox is selected. If this mailbox does not exist, you must specify the target mailbox.

11. [Only when recovering email messages] In Target folder, view or change the target folder in the target mailbox. By default, the Recovered items folder is selected.
12. Click Start recovery.