Configuring the severity of alerts

An alert is a message that warns about actual or potential problems. You can use the alerts in various ways:

• The Alerts section of the Overview tab lets you quickly identify and solve the problems by monitoring the current alerts.
• Under Devices, the device status is derived from alerts. The Status column enables you to filter devices with problems.
• When configuring email notifications, you can choose which alerts will trigger a notification.

An alert can have one of the following severities:

• Critical
• Error
• Warning

You can change the severity of an alert or disable an alert completely by using the alerts configuration file as described below. This operation requires restarting the management server.

Changing the severity of an alert does not affect already generated alerts.

Alerts configuration file

The configuration file is located on the machine running the management server.

• In Windows: <installation_path>\AlertManager\alert_manager.yaml

  Here, <installation_path> is the management server installation path. By default, it is %ProgramFiles%\Acronis.

• In Linux: /usr/lib/Acronis/AlertManager/alert_manager.yaml

The file is structured as a YAML document. Each alert is an element in the alertTypes list.

The name key identifies the alert.

The severity key defines the alert severity. It must have one of the following values: critical, error, or warning.

The optional enabled key defines whether the alert is enabled or disabled. Its value must be either true or false. By default (without this key) all alerts are enabled.

To change the severity of an alert or disable an alert

1. On the machine where the management server is installed, open the alert_manager.yaml file in a text editor.
2. Locate the alert that you want to change or disable.
3. Do one of the following:
   • To change the alert severity, change the value of the severity key.
   • To disable the alert, add the enabled key, and then set its value to false.
4. Save the file.
5. Restart the management server service as described below.

To restart the management server service in Windows

1. In the Start menu, click Run, and then type: cmd
2. Click OK.
3. Run the following commands:

   net stop acrmngsrv
   net start acrmngsrv

To restart the management server service in Linux

1. Open Terminal.
2. Run the following command in any directory:

   sudo service acronis_ams restart