PSA service desk
PSA service desk enables you to create, update, and schedule tickets.
To access the service desk, go to Task management > Service desk.
From the Tickets and Scheduler tabs, you can view the entire organization's tickets and their statuses, including customer ratings. You can also:
- Create new tickets
- Review and update current tickets
- Merge tickets
- Create and modify custom ticket filters
- Schedule tickets
- Export ticket data
Users assigned the 'client manager' or 'client' roles have limited access to the service desk functionality. They can review, create and modify tickets (with some limitations, as described in the Customer Administrator guide). They can also export ticket data, but cannot schedule or merge tickets.