Cyber Employee

Cyber Employee is an offering powered by newo.ai that delivers AI-driven virtual employee capabilities through the channel. Partners can resell newo.ai capabilities through Cyber Protect Cloud while managing provisioning, access, and usage from a single interface. Learn more about the digital employee concept at newo.ai site: https://docs.newo.ai/docs/what-is-a-digital-employee.

The integration provides:

  • Seamless provisioning of newo.ai customer accounts when the service is enabled.
  • Single Sign-On (SSO) access to the newo.ai console from within the UI.
  • Usage reporting and consumption tracking through the billing system.
Cyber Employee is currently available as an Early Access Program (EAP). Some features described in this guide are planned for future releases.

Prerequisites

  • The Cyber Employee integration is deployed on your datacenter.
  • The Cyber Employee offering item (OI) is enabled for your partner account.
  • You have the Cyber Employee Administrator role assigned to your user account.

To enable Cyber Employee for a customer

  1. Click the three dots next to the customer tenant for which you want to enable the service and select Configure.
  2. Navigate to Cyber Workspace and click Edit in the upper right.
  3. Select the Cyber Employee check box and click Save.

The Cyber Workspace menu item becomes available in the Cyber Protect Cloud service console for the selected customer account.

To activate the integration for a customer

  1. Open the Cyber Protect Cloud service console.
  2. Select the customer from the dropdown list in the upper left.
  3. Navigate to Cyber Workspace > Cyber Employee.
  4. Review the service description and the data processing agreement with newo.ai.
  5. Accept the agreement and click Enable.

The integration is activated for the customer. A corresponding account is automatically provisioned on newo.ai, and the Console submenu item appears under Cyber Employee with the SSO link to the newo.ai console.

To monitor Cyber Employee usage across customer tenants

  1. Log in to the management console as a partner admin.
  2. Navigate to the usage or billing section.
  3. Check Cyber Employee usage.

The console displays the aggregated number of Cyber Employee Units consumed across all customer tenants for the current billing period.

Usage is reported by newo.ai to automatically. The aggregated value represents the sum of all usage across all enabled customers from the beginning of the billing period to the current date.

To disable Cyber Employee for a customer

  1. Log in to the management console as a partner admin.
  2. Click the three dots next to the customer tenant for which you want to disable the service and select Configure.
  3. Navigate to Cyber Workspace and click Edit in the upper right.
  4. Clear the Cyber Employee check box and click Save.
  5. Enter your login to confirm the operation and click Turn off.

Within one hour, the integration with newo.ai is disabled for the customer, and newo.ai stops reporting usage for that customer.

Roles and permissions

Role Permissions
Partner admin Enable or disable Cyber Employee for customer tenants; view aggregated usage.
Customer admin Enable or disable Cyber Employee for their own tenant; access the newo.ai console via SSO.
Cyber Employee Administrator Access the Cyber Employee menu and the newo.ai console.
Customer admins can enable the integration only if the OI is enabled for the direct partner and the integration is already enabled at the partner level.

Offering and billing

Cyber Employee is billed based on Cyber Employee units consumed.

Parameter Details
Offering item Cyber Employee units
Usage metric Number of units consumed (incoming and outgoing calls combined into a single value).
Aggregation Cumulative total per customer from the beginning of the billing period to the current date.
Service level Single tier. Additional tiers are planned for future versions.
Quota enforcement Hard quota enforcement is supported. newo.ai reads the quota set in and checks service consumption against it on each usage report.
Usage is invoiced for production tenants only. Trial and NFR accounts are excluded from billing.

EAP limitations

The following features are not available in the EAP version and are planned for a future release:

  • Partner-level service consumption reporting — Partners cannot directly track their own consumption in this release. As a workaround, create a dedicated customer tenant and attribute partner-level usage to it.
  • Multiple service tiers — Only a single service level is available in this release.

Support during EAP

If you encounter any issues or have feedback during the Early Access Program, contact your partner representative or reach out through the standard support channels.