Processing service desk tickets for existing PSA clients

You can receive and process tickets for an existing PSA client, even if billing information is not defined for that client.

This ensures you can create, respond to, resolve and close tickets. For more information about working with the service desk features, see PSA service desk.

You cannot approve a client's reported ticket time if billing information is not provided for that client. When you attempt to approve ticket time registrations, you are prompted to provide billing information for the relevant client.