Ticket rating request notification
This notification email is sent to a customer to request that they rate their experience.
Supported placeholders
Body: [REF] [TITLE] [SUPPORTUSER] [SUPPORTUSERMESSAGE] [CUSTOMER] [PROBLEM] [URL] [KEY] [PERSONAL_SIGNATURE]
[URL] and [KEY] must be added together when constructing the rating form. Example: <a href="[URL]/?key=[KEY]&rateValue=3">Rating 3</a>
Original body template
<table class="body-wrap" style="font-size: 14px;width: 100%;background-color: #f6f6f6;" bgcolor="#f6f6f6">
<tbody>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;"></td>
</tr>
<tr>
<td class="container" width="600" style="font-size: 14px;vertical-align: top;">
<p class="content" style="font-size: 14px;">
<table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-size: 14px;background-color: #fff;" bgcolor="#fff">
<tbody>
<tr style="font-size: 14px;">
<td class="alert alert-warning" style="font-size: 16px;vertical-align: top;color: #fff;text-align: center;background-color: #0065E3;text-align: center;" bgcolor="#0065E3">We have closed your ticket - Please let us know how we did</td>
</tr>
<tr style="font-size: 14px;">
<td class="content-wrap" style="font-size: 14px;vertical-align: top;">
<table width="100%" cellpadding="0" cellspacing="0" style="font-size: 14px;">
<tbody>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;"></td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">Hello [CUSTOMER]!</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
Your ticket with number [REF] has been closed. Please find the details of the ticket here:<br>
<br>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<div style="float: left;">Ticket reference number:</div>
<div style="float: left;">[REF]</div>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<div style="float: left;">Support engineer:</div>
<div style="float: left;">[SUPPORTUSER]</div>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<div style="float: left;">Support engineer message:[SUPPORTUSERMESSAGE]</div>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<div style="float: left;">Initial problem:[PROBLEM]</div>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<div style="float: left;">Ticket title:</div>
<div style="float: left;">
[TITLE]<br>
<br>
</div>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">How likely is it that you would recommend our company/product/service to a friend or colleague?</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<table cellspacing="0">
<tbody>
<tr>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=1" class="fa fa-star" id="rating1">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">1</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=2" class="fa fa-star" id="rating2">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">2</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=3" class="fa fa-star" id="rating3">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">3</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=4" class="fa fa-star" id="rating4">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">4</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=5" class="fa fa-star" id="rating5">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">5</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=6" class="fa fa-star" id="rating6">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">6</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=7" class="fa fa-star" id="rating7">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">7</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=8" class="fa fa-star" id="rating8">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">8</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=9" class="fa fa-star" id="rating9">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">9</div>
</a>
</td>
<td style="width: 50px;height: 50px;text-align: center;vertical-align: middle;">
<a href="[URL]/?key=[KEY]&rateValue=10" class="fa fa-star" id="rating10">
<div style="font-size: 14px;vertical-align: bottom;color:#666f7b">10</div>
</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">
<br>
</td>
</tr>
<tr style="font-size: 14px;">
<td style="font-size: 14px;vertical-align: top;">[PERSONAL_SIGNATURE]</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div class="footer" style="font-size: 14px;width: 100%;color: #999;"></div>
</p>
</td>
<td style="font-size: 14px;vertical-align: top;"></td>
</tr>
</tbody>
</table>