Embedding PSA ticket submission form on your website

You can add the public PSA ticket submission form for your end customers by embedding the iframe code included in the following procedure on your website.

To embed PSA ticket submission form on your website

  1. Go to Settings > Service desk, and then click the Default values tab.

  2. Enable the Public ticket portal setting.

  3. Click Save.

  4. Copy the portal URL.

  5. Modify your website with the following code:

    Replace the src URL with the portal URL you copied in step 2.
    Copy 
    <html>
        <body>
            <h1>MSP ticket portal</h1>
            <iframe title="MSP ticket portal" width="800" height="1000" src="https://portal-url"></iframe>
        </body>
    </html>

  6. To verify the form works, submit a ticket via the form.