Updating recurring PSA tickets

The recurring schedule can only be updated or disabled from the initial ticket in which the schedule was defined. Individual recurring ticket instances cannot be unscheduled or removed, but their date, start time, and duration can be updated.

In addition, note the following:

• When updating the recurring schedule and you need to add or remove tickets:

  • New ticket instances are created according to the new schedule.

  • Any created ticket instances that were updated (for example, with logged time, reassigned users, or the status was updated) are kept as is. New ticket instances will be created if there are no tickets scheduled on the relevant dates in the updated schedule.

  • Any created ticket instances not yet updated are removed from the system.

• If only the Start hour and Duration fields are modified:

  • Any created ticket instances that were not yet updated will be automatically updated.

  • Any created ticket instances that were updated are kept as is.

• Any other updates made to the original ticket are applied to any new ticket instances that are created.