Custom support settings

In specific cases, the Support team may provide custom settings for your protection plan to help you resolve an issue. The Custom support settings module applies these settings to all modules of the protection plan.

If your protection plan had custom settings in the Antivirus & Antimalware protection module, these settings are moved to the Custom support settings module.

Add custom support settings only as instructed by the Support team. An incorrect custom support setting may negatively affect your workload, and the service provider will not be held liable for that.

To add custom support settings

  1. In the Create protection plan window, turn on the Custom support settings switch.

  2. Expand the module, and then click the link next to Settings, for example, 0 custom settings.

  3. In the Custom support settings window, click Add.

  4. In the Enter a custom setting field, enter the custom setting that the Support team provided.

  5. Select True or False, as instructed by the Support team.

  6. Click the check mark on the right to save the custom setting.

  7. In the Add custom support settings dialog, click Add.

    To add another custom setting, repeat steps 3–7. Add the settings one at a time.

  8. Click Done.

The custom support settings are now applied to all modules of the protection plan.

To remove a custom support setting

  1. In the protection plan, expand the Custom support settings module, and then click the link next to Settings.

  2. In the Custom support settings window, click the delete icon next to the setting.