Introduction
This document describes how to enable and configure the integration of Acronis Cyber Protect Cloud with ConnectWise Asio.
The integration enables Managed Service Providers (MSPs) to:
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Deploy agents to Windows x32/x64 and Linux devices.
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Monitor protected devices from the Acronis integration dashboard.
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Get tickets based on Acronis alerts.
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Schedule a DR failover test and review the results.
This functionality belongs to ConnectWise Asio, so you do not have to use the Acronis Cyber Protect web interface.
The Acronis integration for ConnectWise Asio is vital for MSPs who want to use ConnectWise Asio's NOC functionality. Tickets created by the integration can be set up to be automatically assigned to and processed by the NOC team.
Using this guide
This guide adapts to the size of your screen. On a desktop PC or laptop, if you make the browser window narrow, the guide switches to the layout for mobile devices.
Desktop PCs and laptops
Navigating the content
The table of contents is on the left of the page. Sections that contain more topics have an arrow. Select the arrow to show or hide the topics in that section.
Search
The search field is in the upper-right corner of the page. It returns results from topic content.
Search is not case-sensitive.
To search for a specific phrase, enclose it in quotes. If you search for multiple words without quotes, the boolean operator 'AND' will be inferred. For example, if you search for "backup schedule", the search results will include topics that contain the phrase backup schedule, and the results are case insensitive. If you search for backup schedule, the search query will be equivalent to backup AND schedule. In this case, search results will include all topics that contain both words backup and schedule, regardless of their location in the text, and will ignore case.
You cannot search for partial words.
You can use boolean operators to narrow down or extend your search results:
- AND - use to find only topics that contain all of the listed words. Space between words is always inferred to AND unless you enclose the search query in quotes. Quotes mean you are searching for a phrase.
- OR - use to find topics that contain any of the listed words. This operator extends the search results.
Boolean operators are not case-sensitive. For example, using 'AND' or 'and' in your search query will not affect the search results.
Mobile devices
Navigating the content
To open the table of contents, select the menu button in the upper-right corner of the page.
Search
The search field is below the page header. It returns results from topic content.
Search is not case-sensitive.
To search for a specific phrase, enclose it in quotes. If you search for multiple words without quotes, the boolean operator 'AND' will be inferred. For example, if you search for "backup schedule", the search results will include topics that contain the phrase backup schedule, and the results are case insensitive. If you search for backup schedule, the search query will be equivalent to backup AND schedule. In this case, search results will include all topics that contain both words backup and schedule, regardless of their location in the text, and will ignore case.
You cannot search for partial words.
You can use boolean operators to narrow down or extend your search results:
- AND - use to find only topics that contain all of the listed words. Space between words is always inferred to AND unless you enclose the search query in quotes. Quotes mean you are searching for a phrase.
- OR - use to find topics that contain any of the listed words. This operator extends the search results.
Boolean operators are not case-sensitive. For example, using 'AND' or 'and' in your search query will not affect the search results.