Clearing alerts

The integration can clear source Acronis alerts when their corresponding tickets change to a specific status in ConnectWise PSA.

To clear alerts

Company administrator

Custom role with 'Manage integrations' permission or 'Configure integration settings' permission

  1. [If required] Open the integration.

  2. Open the INTEGRATION SETTINGS tab.

  3. Scroll down to the Ticket mapping > Clearing alerts.

  4. Click to edit the settings.

  5. Select Automatically clear Acronis alert.

  6. Specify When the ticket status changes to from the dropdown list of ticket statuses.

  7. Click .