Mapping errors
If a ConnectWise PSA customer mapping error reoccurs, a ConnectWise PSA ticket can be created or reopened.
To handle mapping errors
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[If required] Open the integration.
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Open the INTEGRATION SETTINGS tab.
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Scroll down to the Mapping errors section.
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Click
to edit the settings. -
Select Get tickets for mapping errors.
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Select How often tickets should be created/reopened:
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With each sync
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Once a day
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Select Automatically resolve mapping error tickets.
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Select the mapping error ticket status to assign when the mapping error has gone.
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Specify the default attributes for creating mapping error tickets:
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Board
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Type
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Status
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Priority
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Click
.
