Email Templates

If you are sending emails from an Acronis email address, you won’t be able to edit the fields on this page (they will appear disabled). In such cases, your branding options have been already set in the Management Portal. For more information, see Configuring branding.

If you are sending messages from an address that is not an Acronis one, you will be able to use the below described settings to customize your email templates.

Cyber Files Cloud makes extensive use of email messages to provide dynamic information to users and administrators. Each event has an HTML and text-associated template. You can click the Email Template pull-down menu to select an event and edit both templates.

All emails sent by Cyber Files Cloud can be customized to meet your needs. For each email, you will need to provide both HTML and text-formatted email templates. Template bodies must be written in Liquid. Please review the default templates to determine how best to customize your templates.

If you are using custom images in the email templates, these images should be hosted and must be somewhere accessible on the internet.
  • Email Templates Left Logo URL – Link to an image file for the left-side logo in the email.
  • Emal Templates Right Logo URL - Link to an image file for the right-side logo in the email.
  • Select Language - Select the default language of the invitation emails.
    When sending an invitation to a share or sharing a single file, you can select another language in the invitation dialog.
  • Select Email Template - Select the template you want to view or edit. Each template is used for a specific event (For example, inviting a user to Sync & Share, resetting a user's password, etc.)
    Custom templates are not automatically updated when your provider updates Cyber Files Cloud. If you want to use the updates made to the email templates, you must manually implement them in your custom templates. You will have to do this for all languages that you support and use.
    • Restore Default – This button reverts the selected template to its default state.
  • Available Parameters - The available parameters are different for each template and will change based on the template you've selected.
  • Email Subject - The subject of the invitation email. Pressing the View Default link will show you the default subject for that language and email template.
  • HTML Email template - Shows the HTML-coded email template. If you enter valid HTML code, it will be displayed. Pressing the Preview button will show you a preview of how your current template looks.
  • Text Email template - Shows the text-based email template. Pressing the Preview button will show you a preview of how your current template looks.
Always remember to click the Save Templates button when you finished modifying your templates.
Editing a template in English does not edit the other languages. You need to edit each template separately for each language.

Notice that templates allow you to include dynamic information by including parameters. When a message is delivered these parameters are replaced with the appropriate data.

Different events have different available parameters.

Pressing the View Default button will show you the default template.