---
title: Acronis Support Lifecycle Policy for Business Products
description: Acronis customer service and support. Product updates, troubleshooting, downloads and documentation and more. Contact us for immediate assistance.
canonical_url: https://www.acronis.com/en/support/lifecycle/business/
locale: en
last_updated: 2026-10-27
---

# Acronis Support Lifecycle Policy for Business Products

There are three phases of support for Acronis business products.

### Phase 1: Mainstream support

Starts on the release date and lasts up until one year after the next product version is released. All support services are available during this phase.

### Phase 2: Extended support

Starts when Mainstream Support ceases and lasts for a specific duration (usually one year or until the next-but-one product version is released). Limited support services are provided.

### Phase 3: Self-Service support

Available over the course of a product's lifecycle and for seven years after the end of the Extended Support phase. It includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources to help customers resolve common issues.

## Phases of the Support Lifecycle for Business Products

| Type of Support | Mainstream | Extended | Self-Service |
| --- | --- | --- | --- |
| Product documentation, Knowledge Base articles, and forum help available on the Acronis website | ✅ | ✅ | ✅ |
| Full support by Acronis Support, including root cause investigation by developers for all severity issues * | ✅ | ✅ | ❌ |
| Product hotfixes/patches for critical issues, critical security issues, and OS support updates | ✅ | ✅ | ❌ |
| Product hotfixes/patches for selected issues of any severity level ** | ✅ | ❌ | ❌ |
| Cumulative updates, including new functionality | ✅ | ❌ | ❌ |

* A solution or workaround is provided at Acronis' discretion. If the issue is resolved in the newer version, an upgrade is considered a valid solution.

** The bugfix will be added to the Product Roadmap. A fix is not guaranteed for all software defects. Triage and fix are at Acronis' discretion.  
  
  
Important Considerations:

Acronis provides full support for the three latest minor versions of the product. Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.

Customers wishing to receive more support offerings during a product's extended support phase — e.g. Acronis Support and developer investigation of product hotfixes/patches for selected issues of any severity level — should contact their dedicated account manager or regional sales representative to determine the most appropriate support program for their organization’s needs.

During the trial period, support is only provided for the current version of the product.

## Support Lifecycle of Business Products

### Acronis Cyber Protect

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Protect 17 | 28 Oct 2025 | #43095, 9 Sep 2026 | TBD | TBD |
| Acronis Cyber Protect 16 | 21 Feb 2024 | #43322, 16 Oct 2026 | 28 Oct 2026 | 28 Oct 2027 |
| Acronis Cyber Protect 15 | 9 Sep 2020 | #41800, 10 Feb 2026 | 21 Feb 2025 | 21 Feb 2026 |

### Acronis Cyber Backup

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Backup 12.5 SCS Hardened Edition | 4 Aug 2020 | #17000, 22 Nov 2023 | 3 Aug 2026 | 1 Nov 2026 |
| Acronis Cyber Backup 12.5 | 31 May 2017 | #16545, 6 Mar 2023 | 9 Sep 2021 | 9 Sep 2022 |
| Acronis Backup 12 | 19 Jul 2016 | #16428, 26 Mar 2021 | 9 Sep 2021 | 9 Sep 2022 |
| Acronis Backup Advanced 11.7 | 25 Feb 2016 | #50230 / #50420, 29 Jan 2019 | 31 May 2018 | 31 May 2019 |
| Acronis Backup 11.7 | 25 Feb 2016 | #50230 / #50420, 29 Jan 2019 | 31 May 2018 | 31 May 2019 |
| Acronis Backup for VMware 9 | 27 Aug 2013 | #10571, 24 Feb 2016 | 19 Jul 2017 | 19 Jul 2018 |
| Acronis Backup and Recovery 11.5 | 5 Sep 2012 | #43994/43800, 23 Jul 2015 | 31 May 2018 | 31 May 2019 |
| Acronis Backup and Recovery 11 | 21 Jun 2011 | #17440, 25 Jul 2012 | 5 Sep 2013 | 5 Sep 2014 |
| Acronis Backup and Recovery 10 | 7 Jul 2009 | #13762, 23 Aug 2011 | 21 Jun 2012 | 21 Jun 2013 |

### Acronis Cyber Protect Connect

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Protect Connect | 26 Apr 2022 | v. 1.2.3, 18 Jun 2024 | 1 Jul 2026 | 31 Dec 2026 |

### Acronis Snap Deploy

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Snap Deploy 6 | 15 Apr 2021 | #4625, 28 Jan 2025 | TBD | TBD |
| Acronis Snap Deploy 5 | 7 Oct 2014 | #2028, 13 Jul 2020 | 15 Apr 2022 | 1 Jan 2024 |
| Acronis Snap Deploy 4 | 3 Nov 2011 | #540, 26 Oct 2012 | 7 Oct 2015 | 7 Oct 2016 |
| Acronis Snap Deploy 3 | 7 Apr 2008 | #3501, 29 Jun 2011 | 3 Nov 2012 | 3 Nov 2013 |
| Acronis Snap Deploy 2 | 11 Nov 2006 | #2152, 01 Oct 2007 | 7 Apr 2009 | 7 Apr 2010 |

### Acronis DeviceLock DLP

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis DeviceLock 9.0 | 16 Mar 2021 | #9.0 U6, 12 Mar 2026 | TBD | TBD |

### Acronis Disk Director

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Disk Director 12.5 | 6 Nov 2018 | #163, 07 Feb 2019 | 1 Jan 2024 | 1 Jan 2024 |
| Acronis Disk Director 11 Advanced | 20 Jul 2010 | #12077, 14 Oct 2010 | 6 Nov 2019 | 6 Nov 2020 |

### Management and Monitoring products

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cloud Manager 5.0 | Dec 2020 | Dec 2020 | TBD | TBD |
| Acronis Cloud Security 12.3 | Jun 2020 | Jun 2020 | TBD | TBD |
| Acronis Cloud Migration 9.1.0.0 | Aug 2020 | Aug 2020 | 1 Jan 2025 | 1 Jan 2025 |

### Acronis Monitoring Service

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Monitoring Service 1.0 | 19 Jul 2016 | 5 Sep 2017 | 30 Sep 2019 | 30 Sep 2020 |

### Older Versions

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis vmProtect 8 | 9 Oct 2012 | #8184, 25 Dec 2012 | 27 Aug 2014 | 27 Aug 2015 |
| Acronis vmProtect 7 | 6 Mar 2012 | #5173, 27 Jun 2012 | 9 Oct 2013 | 9 Oct 2014 |
| Acronis vmProtect 6 | 29 Aug 2011 | #3145, 29 Dec 2011 | 6 Mar 2013 | 6 Mar 2014 |
| Acronis True Image Echo | 13 Nov 2007 | #8398, 10 Dec 2009 | 7 Jul 2010 | 7 Jul 2011 |
| Acronis True Image 9.1 | 1 Oct 2006 | #3887, 20 Feb 2007 | 13 Nov 2008 | 13 Nov 2009 |

The Acronis Products Lifecycle Support Policy is intended exclusively for the benefit of existing Acronis Customers who have purchased Acronis products. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support Policy at its sole discretion and as business needs require. Acronis will update policy statements on the Acronis website to reflect any changes upon their effective date.