---
title: Acronis Trust Center
description: Global privacy developments pose a significant compliance burden on businesses, especially for those operating worldwide.
canonical_url: https://www.acronis.com/en/trust-center/privacy/
locale: en
last_updated: 2026-10-27
---

# Acronis Trust Center

Frequently Asked Questions

### What data is Acronis processing?

Acronis as a company differentiates between two types of data:

*   Data necessary for providing the services (e.g., product usage) and Acronis’ service management. This is the data, which Acronis collects and processes as a data controller for providing our services. Such data may include account names, email and other contact details, billing details, and some information automatically collected via the service, which may be personal. For more details, please check Acronis Privacy Statement.
*   Customers’ content data. This is the data, which Acronis may process as a data processor (subprocessor) when you use our services. The information is provided by customers while utilizing the specific products — e.g., backup archives, files, virtual machines, etc. In terms of this type of data, Acronis does not control the categories and the content of the information which customers are storing with us.

Customers are solely responsible for evaluating and maintaining their own legal and compliance obligations. As Acronis does not know what data may be provided as part of the content data, customers should confirm with Acronis when they have to meet some specific requirements. Acronis can sign a standard Data Processing Agreement with its customers, who have such obligation under applicable data protection regimes.

### Where is my data?

The data, which is processed by Acronis as a data controller (type 1 above), can be processed in the places, where Acronis operates as a company.

The data, which is processed by Acronis as a data processor (type 2 above), is stored in secure data centers: [https://www.acronis.com/data-centers/](https://www.acronis.com/en/data-centers/)

Customers can select from a range of globally distributed data centers, depending on their region. Acronis rents the physical space in the data center but operates and owns the technical equipment. Acronis does not operate Google or Microsoft Azure data centers.

### Would there be some cross-border data processing?

The data, which is processed by Acronis as a controller (type 1 above), can be processed in the places where Acronis operates as a company.

The data, which is processed by Acronis as a processor and can be subject to the Acronis Customer Data Processing Agreement (type 2 above), is kept in your selected data center and does not normally leave this region.

Limited cases may include data processing during a support session initiated by the customer. In order to make sure that our customers and partners get timely assistance, we employ support engineers from all around the world.

When providing support, certain support case information could be shared with Acronis support engineers from other regions and/or support vendors, as displayed on our [Acronis Subprocessors List](https://www.acronis.com/en/compliance/subprocessors/).

Customers can also decide if to enable certain integrations, available from the Acronis Cyber Cloud platform which may lead to cross-border data processing.

### Does Acronis comply with the DPF?

Yes. [The Data Privacy Framework (DPF) Program](https://www.dataprivacyframework.gov/) is a personal data transfer mechanism, recognized by the European Commission as providing [adequate level of protection](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). The DPF was developed to facilitate transatlantic commerce by providing U.S. organizations with a means for personal data transfers to the United States from the European Union / European Economic Area, the United Kingdom (and Gibraltar) and Switzerland, that are consistent with EU, U.K., and Swiss law.

The DPF consists of:

*   The EU–U.S. Data Privacy Framework (EU–U.S. DPF).
*   The U.K. Extension to the EU–US Data Privacy Framework (U.K. Extension to the EU–U.S. DPF).
*   The Swiss–U.S. Data Privacy Framework (Swiss–U.S. DPF).

Acronis has self-certified its compliance with all DPF principles to the U.S. Department of Commerce. You can see the full profile of Acronis under DPF Active Participants’ list at: [https://www.dataprivacyframework.gov/list](https://www.dataprivacyframework.gov/list).

### How secure is my data?

Acronis is storing customers' content data with [secure data center providers](https://www.acronis.com/en/data-centers/). Physical access control measures ensure that only authorized personnel have access to the data center. The compliance status can vary per data center. So, if you need an exact list of certifications and standards for the data center where your information is kept, please request additional details from your Account manager or reach to [Acronis Customer Service and Support](https://www.acronis.com/en/support/).

Acronis storage is encrypted at rest by AES-256. Depending on the product used, customers can also enable encryption from their side before sending data to Acronis Cyber Cloud Storage — either as part of the protection plan or as a machine property (More information can be found in [Acronis product documentation](https://www.acronis.com/en/support/documentation/)).

Acronis as a company maintains a comprehensive information security and compliance program that includes administrative, physical and technical controls, established using a risk-based approach where documentation and security measures implemented are commensurate with the magnitude of the possible information security risks. For more information, see our [compliance information](https://www.acronis.com/en/trust-center/compliance/).

Our internal privacy compliance program and product operation have been confirmed to be working in compliance with the ISO/IEC 27018:2019 certificate for protection of personally identifiable information (PII) in public clouds acting as PII processors.

[Acronis security measures](https://www.acronis.com/en/security/cloud/data-processing-terms/) are described as part of our [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/).

More about Acronis security practices can be also found on [Acronis Trust Center, section Security](https://www.acronis.com/en/trust-center/security/).

### Would customers be notified in case of a data breach?

Acronis notifies its customers in accordance with the applicable agreements.

Based on the Acronis standard Customer Data Processing Agreement, in case of a personal data breach, we will provide notification to affected customers without undue delay (and within no more than forty-eight (48) hours) after Acronis has a reasonable degree of certainty that a personal data breach has occurred.

### Does Acronis have a DPO?

Yes. Acronis has appointed a data protection officer (DPO). For contacting Data Protection Office Team, please use [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com).

### Does Acronis use subprocessors?

Yes. The list of Acronis subprocessors is available at: [https://www.acronis.com/compliance/subprocessors/](https://www.acronis.com/en/compliance/subprocessors/)

### What is a DPA and why do I need it?

Certain data protection regulations require data controllers (data processors) to put agreements into place with their data processors (subprocessors) that contain rules governing the processing of personal information. Acronis has prepared a standard Data Processing Agreement (DPA) for customers with whom Acronis has an existing contract.

The DPA reflects Acronis’ commitment to assisting its customers with their privacy and data protection compliance. The Acronis DPA contains the terms and commitments required by GDPR and other privacy regulations for contracts between data controllers and data processors and between data processors and subprocessors. It also includes the European Commission’s Standard Contractual Clauses (SCCs) for cross-border data transfers out of the EU/EEA/Switzerland or other regions, recognized as providing adequate levels of data protection.

### How can I get the DPA?

In order to sign a DPA, please follow the process on: [https://go.acronis.com/dpa_en](https://go.acronis.com/dpa_en)

More information can be found in our dedicated knowledge base article: [https://kb.acronis.com/content/61246](https://kb.acronis.com/content/61246)

### I want to exercise some of my privacy rights. Who do I contact?

As described in our [Privacy Statement](https://www.acronis.com/en/company/privacy/#your_choices), Acronis respects your privacy rights and will do its best to accommodate your requests. If you are willing to exercise some of your rights, as stipulated by applicable data protection regulations, you can contact: [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com) or directly get in touch with Acronis Customer Service and Support: [https://www.acronis.com/support/](https://www.acronis.com/en/support/)

Need more help?

This FAQ aims at guiding you through the main privacy-related questions which you may have.

If you are unable to find answers to all your queries about Acronis security and compliance, please talk to your Account manager or reach to [Acronis Customer Service and Support](https://www.acronis.com/en/support/).

Important notice

This material and any other related documentation on compliance produced by Acronis does not offer legal advice. Customers are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

## Data protection regulations

Global privacy developments pose a significant compliance burden on businesses — especially for those operating worldwide. Acronis is committed to complying with local data protection regulations as applicable.

Acronis products and services are developed with privacy in mind. Our internal processes and procedures are set up in line with data protection guidelines — enabling customers to benefit from using a compliant and reliable provider.

Acronis has been certified by an independent third-party auditor as implementing information security measures for protecting Personally Identifiable Information (PII) in a public cloud environment, per [ISO/IEC 27018:2019](https://dl.acronis.com/u/rc/Ecertificate%20-%20PII%20779157_till%202%20Oct%202024.pdf). Acronis has also self-certified its compliance with the [Data Privacy Framework](https://www.dataprivacyframework.gov/) to the U.S. Department of Commerce.

For more information, you can check the[Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/) or contact our Data Protection Office Team at [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com).

![Image 2: Data protection regulations](https://staticfiles.acronis.com/images/content/3aae898cbf6bf106309c37ccf6b5a4ab.png)

## Regions

### European Union

Europe

The [European Union’s General Data Protection Regulation (GDPR)](https://eur-lex.europa.eu/eli/reg/2016/679/oj/) provides the framework for privacy protection across the E.U. Its wide scope of application made it relevant also for organizations, which are not necessarily physically present in the E.U. but offer goods or services there.

Acronis products and services are GDPR ready. This means that they have the necessary functionality to enable GDPR-compliant data processing. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under GDPR has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/); [dedicated GDPR Knowledge base article](https://kb.acronis.com/content/61246/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com/).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### United States

United States

The United States of America doesn’t currently have a comprehensive privacy legislation on federal level.

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the U.S. consumer privacy acts. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. Consumers have a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and [Acronis U.S. State Privacy Rights Notice](https://www.acronis.com/en/company/privacy-rights-notice/), [the U.S. Privacy Rights and CCPA Compliance Knowledge base article](https://kb.acronis.com/ccpa), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Argentina

Argentina

The Argentina [Personal Data Protection Act 25.326](http://www.jus.gob.ar/media/3201023/personal_data_protection_act25326.pdf) (PDPA) [(Ley de Protección de los Datos Personales)](https://servicios.infoleg.gob.ar/infolegInternet/anexos/60000-64999/64790/norma.htm) was adopted in 2000. It aims at protecting the privacy of personal data. It provides the possibility for accessing any information stored in public and private databases and registries. The PDPA is close to the European approach for protecting data privacy.

Acronis is committed to complying with applicable data protection regulations, including the requirements of the Argentinian PDPA. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under PDPA has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Australia

Australia

The [Privacy Act 1988](https://www.acronis.com/en/https:/www.legislation.gov.au/C2004A03712/latest/versions/) promotes and protects the privacy of individuals and regulates how Australian government agencies and organizations handle personal information.

The Privacy Act includes 13 [Australian Privacy Principles](https://www.acronis.com/en/https:/www.oaic.gov.au/2022/privacy/australian-privacy-principles/) (APPs), which are also applicable to some private sector organizations. The Privacy Act also regulates the privacy component of the consumer credit reporting system, tax file numbers and health and medical research.

Acronis is committed to complying with applicable data protection regulations, including the requirements of the Privacy Act 1988 and Australian Privacy Principles. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under the Privacy Act 1988 has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Brazil

Brazil

In 2018, Brazil passed its General Personal Data Protection law (in Portuguese Lei Geral de Proteção de Dados Pessoais or LGPD). LGPD is a comprehensive federal law on privacy and data protection. It regulates the processing of personal data collected in or carried out of Brazil aimed at offering or provisioning of goods or services, as well as at the processing of data of individuals located in Brazil. LGPD requirements resemble the obligations arising from the European Union (EU) General Data Protection Regulation (GDPR), and is often called the "Brazilian GDPR."

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the Brazilian LGPD. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under LGPD has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and [dedicated LGPD Knowledge base article](https://kb.acronis.com/content/69411/), contact[Acronis Customer Service and Support](https://www.acronis.com/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Canada

Canada

Canada has several data privacy laws applicable to private sector organizations, such as:

*   [Personal Information Protection and Electronic Documents Act (PIPEDA)](https://laws-lois.justice.gc.ca/eng/acts/p-8.6/)
*   [Personal Information Protection Act (British Columbia) (PIPA BC)](https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_03063_01)
*   [Personal Information Protection Act (Alberta) (PIPA Alberta)](https://open.alberta.ca/publications/2003_366)
*   [Act Respecting the Protection of Personal Information in the Private Sector (Quebec Privacy Act)](https://www.legisquebec.gouv.qc.ca/en/document/cs/p-39.1)

As provincial laws are applicable only in cases of processing data within the explicit province, PIPEDA will apply in case of “domestic cross-border data transfers”. Acronis operates few Data centers in Canada and follows requirements of PIPEDA and PIPA BC in terms of protection, collection, use and disclosure of personal information.

As Acronis may process personal data of Quebec residents, Acronis follows requirements of Quebec Privacy Act, such as appointing a Data Protection Officer, meeting transparency requirements, establishing and maintaining governance policies, ensuring data protection measures including cross-border data transfers and honoring data subjects’ rights.

We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable.

As an individual, you have a number of privacy rights; you can find more information about these in the [Canadian data privacy FAQ](https://dl.acronis.com/u/rc/FAQ-Canadian-Privacy-231128-EN-US.pdf). For additional information on Acronis data processing practices, you can check the [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact[Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com)

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Japan

Japan

[The Act on the Protection of Personal Information (APPI)](https://www.ppc.go.jp/en/legal/) regulates privacy in Japan for more than 20 years. Recent updates aligned it with other international regulations like GDPR or the Brazilian LGPD.

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the Japanese APPI. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under APPI has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto:data-protection-office@acronis.com)

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### New Zealand

New Zealand

The [Privacy Act 2020](https://www.acronis.com/en/https:/www.legislation.govt.nz/act/public/2020/0031/latest/LMS23223.html/)came into force on 1 December 2020, replacing The Privacy Act 1993, and currently governs how entities can process personal data. The Privacy Act strengthens privacy protections and moves the personal data protection framework in New Zealand into closer alignment with the GDPR. The Privacy Act also includes ⁠[13 privacy principles](https://www.acronis.com/en/https:/www.privacy.org.nz/privacy-act-2020/privacy-principles/) that govern how organizations can collect, use, store and share personal information.

Acronis is committed to complying with applicable data protection regulations, including the requirements of the Privacy Act 2020 and privacy principles. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under the Privacy Act 2020 has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Singapore

Singapore

The [Singaporean Personal Data Protection Act (PDPA)](https://www.pdpc.gov.sg/Overview-of-PDPA/The-Legislation/Personal-Data-Protection-Act) defines basic requirements for handling personal data in both electronic and nonelectronic form in Singapore.

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the Singaporean PDPA. We do respect the four main [Data Protection Trustmark (DPTM)](https://www.imda.gov.sg/how-we-can-help/data-protection-trustmark-certification) principles for governance and transparency, the management of personal data and care of personal data, as well as individuals’ privacy rights.

For more information on Acronis data processing practices, you can check our FAQ below and [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach out to the Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### Switzerland

Switzerland

The [New Federal Act of Data Protection (nFADP)](https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/grundlagen/ndsg.html) regulates the protection of personal data in Switzerland.

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the Swiss nFADP. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under nFADP has a number of privacy rights, and Acronis will respond to and address privacy requests accordingly.

For more information on Acronis data processing practices, you can check our FAQ below and[Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, reach out to the Acronis Data Protection Office Team at[data-protection-office@acronis.com](mailto:data-protection-office@acronis.com/).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

### United Kingdom

United Kingdom

The predominant part of the United Kingdom’s privacy regulations stems from the previously applicable E.U. legislation. After the Brexit, the UK has not significantly amended the level of data protection, which it provides.

Acronis is committed to complying with applicable data protection regulations, including with the requirements of the U.K. GDPR. We design our products and services with data protection in mind. Acronis works hard to keep information secure, and we regularly monitor and update our security practices to help better protect privacy. Acronis has also developed policies and procedures for fulfilling our obligations as applicable. An individual under U.K. data protection has a number of privacy rights, and Acronis will respond and address privacy requests accordingly. Acronis is also registered with the U.K. Information Commissioner’s Office (ICO).

For more information on Acronis data processing practices, you can check our FAQ below and[Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), contact [Acronis Customer Service and Support](https://www.acronis.com/en/support/other/privacy/) with your privacy questions, or reach to Acronis Data Protection Office Team at [data-protection-office@acronis.com](mailto: data-protection-office@acronis.com/).

**Note:** This material and any other related documentation on privacy and compliance produced by Acronis does not offer legal advice. Users are solely responsible for evaluating and fulfilling their own legal and compliance obligations.

## Resources

*   [White paper Acronis Cloud Data Centers ‒ a Primer on Security, Privacy, and Compliance](https://www.acronis.com/en/resource-center/resource/355/)
*   [White paper BCDR and Compliance Ecosystem](https://www.acronis.com/en/resource-center/resource/711/)
*   [Certificate ISO/IEC 27018:2019](https://dl.acronis.com/u/rc/Ecertificate%20-%20PII%20779157_till%202%20Oct%202024.pdf)
*   [White paper Comply with HIPAA Using Acronis Solutions](https://www.acronis.com/en/resource-center/resource/383/)
*   [White paper Comply with PHIPA Using Acronis Solutions](https://dl.acronis.com/u/rc/WP-PHIPA-231221-EN-US.pdf)
*   [FAQ Canadian Privacy ‒ Frequently Asked Questions](https://dl.acronis.com/u/rc/FAQ-Canadian-Privacy-231128-EN-US.pdf)

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