Build259January 4, 2024

Version 1.3.2

Platform version: Acronis Cyber Cloud 23.12

This release fixes an issue where the integration was not able to get available services for a Customer tenant when deploying a Cyber Protection agent.

Fixed issues

  • CI-26160 - The following error appears during the deployment of a Cyber Protection agent: "Cannot read properties of undefined (reading 'name')".
Build257July 31, 2023

Version 1.3.1

Platform version: Acronis Cyber Cloud 23.06

This release fixes issues where, in some instances, the integration was not able to report alerts correctly..

Fixed issues

  • CI-24130 - Alerts for failed automatic updates of the Cyber Protection agent are not properly generated by the ConnectWise Control integration.
  • CI-24085 - Cyber Cloud alerts disappear from the ConnectWise Control interface after upgrading the Cyber Protection agent from version 23.06 to 23.07. Error 500 is displayed when getting alerts in ConnectWise Control, and the following description appears in the logs: "InvalidOperationException"message: "Cannot convert object of type 'System.String' to type 'Acronis.Cloud.Bas.Alerts.Entities.ErrorMessage'".
Build256May 25, 2023

Version 1.3

Platform version: Acronis Cyber Cloud 23.05

A new device group in the ConnectWise ScreenConnect's Access view is introduced, intended for workloads with Acronis alerts. It presents users with a single list of all devices that require their attention.
The release also provides a notification when a new version of the integration is available, prompting for upgrade to the latest version.

What's new

  • "With Acronis alerts" is the devices group for the new Access sessions, which lists devices having Acronis alerts
  • In-app notification for the new integration plugin version

Fixed issues

  • Several performance improvements and API usage updates
Build223January 11, 2023

Version 1.2.223

Platform version: Acronis Cyber Cloud 23.01

This release provides a patch for certain situations, in which deployment to domain controllers would fail due to the local environment setup and other improvements.

Fixed issues

  • CI-21465 Cannot validate credentials because of the environment - the server cannot handle directory requests
Build218November 8, 2022

Version 1.2.218

Platform version: Acronis Cyber Cloud 22.11

This release provides patch for the Acronis integration ScreenConnect plugin to comply with the new ConnectWise ScreenConnect 22.9 release (October 2022).

The update is necessary for the integration in order to be compatible with the new version of ConnectWise ScreenConnect.

Fixed issues

  • CI-20135 Tech Support incompatible changes in CW ScreenConnect 22.9
Build 195May 9, 2022

Version 1.2.195

Platform version: Acronis Cyber Cloud 22.04

This release includes a number of fixes and improvements:

  • Performance optimization
  • Added support for CW ScreenConnect 22.4

  • The automated mapping process, involving large number of devices, no longer fails with an issue.
  • Improved device matching criteria between Acronis and ConnectWise ScreenConnect. This includes but is not limited to full domain and machine names, upper/lower case letter differences, MAC addresses and collision resolving.
Build 179February 8, 2022

Version 1.2.179

Platform version: Acronis Cyber Cloud 22.01

This release adds support for ConnectWise ScreenConnect version 22.1.
It also fixes an issue with agent deployment asking for account credentials of the domain controller service when the agent is deployed to a machine within the domain.

Build 169December 7, 2021

Version 1.2.169

Platform version: Acronis Cyber Cloud 21.11

This release includes a number of fixes and improvements.

Fixed issues

  • CI-15504 Acronis Cyber Protection Agent is not installed after restart of CW ScreenConnect Client
  • CI-15503 Acronis extension were causing control instances hanging
  • CI-15630 Customers cannot use Remote Workforce functionality with Acronis plugin installed
Build 164November 11, 2021

Version 1.2.164

Platform version: Acronis Cyber Cloud 21.11

This release provides support for:

  • Agent deployment:
    • on macOS with either Intel or M1 processors
    • on Linux
    • to Windows Domain Controllers
  • End-of-life of legacy editions
  • Link session when agent has already been deployed
  • ConnectWise ScreenConnect update 21.14

In addition, this release includes a number of fixes and improvements.

What's new

  • Support agent for Linux and Mac
  • Support of agent deployments to Domain Controllers
  • Remove ability to create new tenants with legacy edition in UI
  • Allow creation of Legacy edition only when new licensing is not available
  • Link session to installed agent

Fixed issues

  • CI-4729 Fix corrupted mapping
  • CI-14832 Acronis Cyber Cloud extension is not active after upgrading CWC to 21.14
Build 73April 12, 2021

Version 1.1.73

Platform version: Acronis Cyber Cloud 9.0

This release provides support for new licenses that were introduced in Acronis 21.03 release.

What's new

  • Support for new licensing in Cloud Integrations
Build 69February 1, 2021

Version 1.1

Platform version: Acronis Cyber Cloud 9.0

What's new

This release includes:

  • New Permission management: we are introducing three roles for the extension that are based on existing permissions. It is not necessary to create new roles for this, as the permissions are already commonly used to define access in ScreenConnect:
    • Admin: has full access to all functionalities of the extension; needs to have Administer global permissions.
    • Technician: has full access to the extension, except for the Extension settings and Partner tenant Acronis dashboard link in the left-hand menu. These users do have access to the Acronis Console for each Customer tenant. Technicians should have at least Editsessions permission.
    • View-only: can only view data, but not interact with the integration and needs to have at least ViewSessionGroup permission, but not Editsessions or Administer global permissions.
  • Much improved feedback during agent deploy. The deployment process now has three steps: set up, download and install. Each of these steps is clearly marked and shows percentage-done to provide better feedback during installation.
  • Much improved support for Cyber Protect. Includes more and better details in the Info tab and a better flow to apply protection plans. The device status in the Info tab now shows backup status, last backup and next backup, as well as non-backup statuses such as last and next anti-virus scan.
  • A free trial link to ConnectWise Marketplace. It is intended for MSPs who use ScreenConnect, but do not have an Acronis account yet. All you have to do is to install the integration from the Extension Marketplace and go to Admin > Extensions > Acronis extension > Cyber Protection Settings. In the modal window that opens, you'll see the following clickable text: "Don't have an Acronis account? Get a free trial here."

Fixed issues

  • CI-6451 Acronis Cyber Protect new Windows agent support
  • CI-6470 Add permission management
  • CI-6809 Improve Support Cyber Protect plans
  • CI-7006 Improve feedback during agent installation
  • CI-7087 Support non-backup statuses
Build 54August 19, 2020

Version 1.0

Platform version: Acronis Cyber Cloud 8.0 and 9.0

This release provides support for Acronis Cyber Protect Essential editions.

What's new

  • Support Cyber Protect Essential edition for Cloud
Build 52May 7, 2020

Version 1.0

This RTM release provides compatibility with new Acronis Cyber Protect Editions and support for accounts that use two-factor authentication, as well as various stability and UI improvements.

What's new

  • Support for changes in Acronis Cyber Cloud 9.0:
    • Editions
    • Alerts
    • API clients
  • Two-factor authentication support

Fixed issues

  • CI-5424 Support CW ScreenConnect latest versions
  • CI-6170 IP anonimyzation in Google Analytics
  • CI-6252 Import old configuration files if no new found
  • CI-6294 UI and text improvements
  • CI-6727 Compatibility with CW 20.3
Build 38April 2, 2020

Version 0.9

This is a maintenance release that ensures compatibility with both Acronis Cyber Cloud 8.0 and 9.0. It also fixes an issue where, under certain circumstances, access to Acronis Dashboard was given to roles with insufficient permission.

Fixed issues

  • CI-6255 Manage API changes in Acronis Cyber Cloud 9.0
  • CI-6469 Manage access to Acronis Dashboard and related functionality
Build 17April 29, 2019


Acronis presents the new extension for ConnectWise ScreenConnect with the advanced device protection management capabilities.

What's new

  • Link a machine to the Acronis Cyber Cloud tenant
  • Remotely install and manage the backup agent
  • Manage a backup protection plan
  • Manage an active protection plan
  • Monitor a device status by means of the alerts and the monitoring dashboard