---
title: Acronis Support Lifecycle Policy for Mobility Products
description: Acronis customer service and support. Product updates, troubleshooting, downloads and documentation and more. Contact us for immediate assistance.
canonical_url: https://www.acronis.com/es/support/lifecycle/mobility/
locale: es
last_updated: 2026-10-11
---

# Acronis Support Lifecycle Policy for Mobility Products

There are three phases of support for Acronis mobility products.

### Phase 1: Mainstream support

Starts from the release date and lasts until the next major product version is released. The entire scope of support services is provided during this phase.

### Phase 2: Extended support

Starts when the Mainstream Support phase ends and lasts for a specific duration (usually until the two new major product versions have been released). Limited support services are provided.

### Phase 3: Self-Service support

Available for three additional years after the Extended Support phase ends. It includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources to help customers resolve common issues.

## Phases of the Support Lifecycle for Mobility Products

| Type of Support | Mainstream | Extended | Self-Service |
| --- | --- | --- | --- |
| Product documentation, Knowledge Base articles, and forum help available on the Acronis website | ✅ | ✅ | ✅ |
| Full support by Acronis Support, including root cause investigation by developers for all severity issues * | ✅ | ✅ | ❌ |
| Product hotfixes/patches for critical issues, security issues, and OS support updates | ✅ | ❌ | ❌ |
| Product hotfixes/patches for selected issues of any severity level ** | ✅ | ❌ | ❌ |
| Cumulative updates, including new functionality | ✅ | ❌ | ❌ |

* A solution or workaround is provided at Acronis’ discretion. If the issue is resolved in the newer version, an upgrade is considered a valid solution.

** The bugfix will be added to the Product Roadmap. A fix is not guaranteed for all software defects. Triage and fix are at Acronis\’ discretion.  
  
  
**Important Considerations:**

Acronis provides full support for the two latest minor versions of the product. Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.

## Support Lifecycle of Mobility Products

### Acronis Cyber Files Server (formerly Acronis Access Advanced)

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis Cyber Files 9.0 | 16 Oct 2024 | 31 Dec 2025 | 31 Dec 2026 |
| Acronis Cyber Files 8.10 | 27 Apr 2023 | 16 Oct 2024 | 31 Dec 2026 |
| Acronis Cyber Files 8.9 | 5 Oct 2022 | 5 Oct 2022 | 16 Oct 2024 |
| Acronis Cyber Files 8.8 | 16 Feb 2022 | 5 Oct 2022 | 27 Apr 2023 |
| Acronis Cyber Files 8.7 | 12 Nov 2020 | 16 Feb 2022 | 5 Oct 2022 |
| Acronis Cyber Files 8.6.2 | 26 Aug 2020 | 12 Nov 2020 | 16 Feb 2022 |
| Acronis Cyber Files 8.6 | 8 June 2020 | 26 Aug 2020 | 12 Nov 2020 |
| Acronis Files Advanced 8.5 | 31 Jan 2019 | 8 June 2020 | 26 Aug 2020 |
| Acronis Files Advanced 8.1.1 | 26 Jul 2018 | 31 Jan 2019 | 8 June 2020 |
| Acronis Files Advanced 8.1 | 06 Mar 2018 | 26 Jul 2018 | 31 Jan 2019 |
| Acronis Access 8.0 | 21 Sep 2017 | 06 Mar 2018 | 26 Jul 2018 |
| Acronis Access 7.5 | 12 Jan 2017 | 21 Sep 2017 | 6 Mar 2018 |
| Acronis Access 7.4 | 15 Sep 2016 | 12 Jan 2017 | 21 Sep 2017 |
| Acronis Access 7.3 | 5 May 2016 | 15 Sep 2016 | 12 Jan 2017 |
| Acronis Access 7.2 | 17 Nov 2015 | 5 May 2016 | 15 Sep 2016 |
| Acronis Access 7.1 | 30 Jun 2015 | 17 Nov 2015 | 5 May 2016 |

### Acronis Cyber Files for iOS

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis Cyber Files for iOS 25.100 | 25 Mar 2025 | 31 Dec 2025 | 31 Dec 2026 |
| Acronis Cyber Files for iOS 24.200 | 14 Sep 2024 | 25 Mar 2025 | 31 Dec 2025 |
| Acronis Cyber Files for iOS 24.100 | 3 May 2024 | 14 Sep 2024 | 25 Mar 2025 |
| Acronis Cyber Files for iOS 23.100 | 5 Apr 2023 | 3 May 2024 | 14 Sep 2024 |
| Acronis Cyber Files for iOS 8.9.0 | 31 Aug 2022 | 5 Apr 2023 | 3 May 2024 |
| Acronis Cyber Files for iOS 8.8.2 | 4 Mar 2022 | 31 Aug 2022 | 31 Mar 2023 |
| Acronis Cyber Files for iOS 8.8.0 | 3 Jan 2022 | 4 Mar 2022 | 31 Aug 2022 |
| Acronis Cyber Files for iOS 8.7.5 | 2 Jul 2021 | 3 Jan 2022 | 4 Mar 2022 |
| Acronis Cyber Files for iOS 8.7.1 | 6 Apr 2021 | 2 Jul 2021 | 3 Jan 2022 |
| Acronis Cyber Files for iOS 8.7.0 | 2 Dec 2020 | 6 Apr 2021 | 2 Jul 2021 |
| Acronis Cyber Files for iOS 8.5.1 | 13 Jan 2020 | 2 Dec 2020 | 6 Apr 2021 |
| Acronis Cyber Files for iOS 8.5.0 | 20 Dec 2019 | 13 Jan 2020 | 2 Dec 2020 |
| Acronis Cyber Files for iOS 8.4.0 | 05 Nov 2019 | 20 Dec 2020 | 13 Jan 2020 |

### Files Cloud for iOS

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis Files Cloud for iOS 8.7.5 | 9 Jul 2021 | 14 Sep 2024 | 31 Dec 2024 |
| Acronis Files Cloud for iOS 8.7.0 | 18 Dec 2020 | 9 Jul 2021 | 31 Dec 2021 |
| Acronis Files Cloud for iOS 8.5.1 | 13 Jan 2020 | 18 Dec 2020 | 9 Jul 2021 |
| Acronis Files Cloud for iOS 8.4.0 | 12 Nov 2019 | 13 Jan 2020 | 18 Dec 2020 |

### Acronis Cyber Files for Android

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis Cyber Files for Android 26.100 | 20 May 2026 | 20 May 2026 | 31 Dec 2026 |
| Acronis Cyber Files for Android 25.100 | 03 Jun 2025 | 31 Dec 2025 | 31 Dec 2025 |
| Acronis Cyber Files for Android 24.100 | 31 May 2024 | 03 Jun 2025 | 31 Dec 2025 |
| Acronis Cyber Files for Android 23.200 | 20 Dec 2023 | 31 May 2024 | 03 Jun 2025 |
| Acronis Cyber Files for Android 23.100 | 30 Apr 2023 | 20 Dec 2023 | 31 May 2024 |

### Acronis Files Connect (formerly ExtremeZ-IP)

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis Files Connect 11.4 | 11 Mar 2025 | 31 Dec 2025 | 31 Dec 2026 |
| Acronis Files Connect 11.3 | 31 Jul 2024 | 11 Mar 2025 | 31 Dec 2026 |
| Acronis Files Connect 11.2 | 31 Jan 2023 | 31 Jul 2024 | 11 Mar 2025 |
| Acronis Files Connect 11.1 | 12 Apr 2022 | 31 Jan 2023 | 31 Jul 2024 |
| Acronis Files Connect 11.0.1 | 8 Jun 2021 | 12 Apr 2022 | 31 Jan 2023 |
| Acronis Files Connect 11.0 | 8 Dec 2020 | 8 Jun 2021 | 12 Apr 2022 |
| Acronis Files Connect 10.7 | 18 Nov 2019 | 8 Dec 2020 | 8 Jun 2021 |
| Acronis Files Connect 10.6.4 | 30 May 2019 | 18 Nov 2019 | 8 Dec 2020 |
| Acronis Files Connect 10.6.3 | 28 Nov 2018 | 30 May 2019 | 18 Nov 2019 |
| Acronis Files Connect 10.6.2 | 14 Aug 2018 | 28 Nov 2018 | 30 May 2019 |
| Acronis Files Connect 10.6.1 | 26 Apr 2018 | 14 Aug 2018 | 28 Nov 2018 |
| Acronis Files Connect 10.6.0 | 04 Dec 2017 | 26 Apr 2018 | 14 Aug 2018 |
| Acronis Files Connect 10.5.2 | 25 Sep 2017 | 04 Dec 2017 | 26 Apr 2018 |
| Acronis Files Connect 10.5.1 | 28 Aug 2017 | 25 Sep 2017 | 04 Dec 2017 |
| Acronis Files Connect 10.5 | 19 Jun 2017 | 28 Aug 2017 | 25 Sep 2017 |
| Acronis Access Connect 10 | 19 May 2015 | 19 Jun 2017 | 28 Aug 2017 |
| Acronis ExtremeZ-IP 9.0 | 04 Sep 2014 | 19 May 2015 | 19 Jun 2017 |

### Acronis MassTransit

| Products | Release Date | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- |
| Acronis MassTransit 8.2 | 3 Dec 2020 | 1 Apr 2025 | 1 Apr 2026 |
| Acronis MassTransit 8.1 | 29 Nov 2019 | 3 Dec 2020 | 3 Jun 2022 |
| Acronis MassTransit 8.0.1 | 13 Jul 2018 | 29 Nov 2019 | 29 Nov 2021 |
| Acronis MassTransit 8.0 | 30 Nov 2017 | 13 Jul 2018 | 13 Jul 2020 |
| Acronis MassTransit 7.7 | 13 Dec 2016 | 30 Nov 2017 | 31 May 2019 |
| MassTransit 7.3 | 27 Feb 2014 | 30 Nov 2017 | 31 May 2019 |
| MassTransit 7.0 | 30 Jun 2010 | 30 Nov 2017 | 31 May 2019 |
| MassTransit 6.0 | 10 Nov 2008 | 30 Jun 2010 | 30 Nov 2017 * |
| MassTransit 5.1 | 10 Sep 2007 | 10 Nov 2008 | 30 Nov 2017 * |

The Acronis Products Lifecycle Support Policy is intended exclusively for the benefit of existing Acronis Customers who have purchased Acronis products. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support Policy at its sole discretion and as business needs require. Acronis will update policy statements on the Acronis website to reflect any changes upon their effective date.