Build 65June 09, 2021
Version 1.0
Platform version: Acronis Cyber Cloud 21.06 and higher
Acronis presents a new integration of Cyber Cloud with CloudBlue PSA.
What's new
- Customers of CloudBlue PSA can be linked to existing Acronis customer tenants.
- New Acronis customer tenants can be provisioned and linked to CloudBlue PSA customers.
- CloudBlue PSA customers can be automatically matched to Acronis customer tenants as long as provisioning through Ingram Cloud Marketplace is detected.
- In CloudBlue PSA, there is automatic ticket:
- creation, based on Acronis alerts.
- resolution, based on Acronis alert clearance.
- There can be also automatic alert clearance in Acronis, based on ticket resolution in CloudBlue PSA.
- Configuration options are available for customer provisioning and 'ticket-alert' synchronization.
Known issues and limitations
- CloudBlue is not compatible with other PSA plugins. These plugins cannot be activated, if the Acronis partner account already has another active PSA integration.
- Connecting to CloudBlue REV is not supported. Partners need to upgrade their CloudBlue instance from REV to PSA before enabling the plugin.
- Depending on the configuration of the CloudBlue PSA ticket workflow, sometimes tickets may not close automatically when clearing Acronis alerts.
- In some cases, the integration cannot detect API key change on CloudBlue PSA side and continues reporting the connection as successful.
- Cannot change customer provisioning settings after getting error for deleted mapped customer tenant.
- Saving changes to "Customer provisioning" settings may not work if mapping failed.
- Integration status is not updated after deleting API key in CloudBlue PSA.