---
title: Acronis Support Lifecycle Policy for Infrastructure Products
description: Acronis customer service and support. Product updates, troubleshooting, downloads and documentation and more. Contact us for immediate assistance.
canonical_url: https://www.acronis.com/fr/support/lifecycle/infrastructure/
locale: fr
last_updated: 2026-10-29
---

# Acronis Support Lifecycle Policy for Infrastructure Products

There are three phases of support for Acronis infrastructure products.

### Phase 1: Mainstream support

Starts on the general availability date of the major release and lasts until general availability date of next major release. All support services are available during this phase.

### Phase 2: Extended support

Starts when Mainstream Support ceases and lasts for one year. When a product version reaches this phase, no further Updates, Patches or Hotfixes will be created for it (exceptions are possible on a case-by-case basis). If Acronis determines that an issue is fixed in a mainstream version, you will be required to update to it.

### Phase 3: Self-Service support

Available over the course of a product's lifecycle and for seven years after the end of the Extended Support phase. It includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources to help customers resolve common issues.

## Phases of the Support Lifecycle for Infrastructure Products

| Type of Support | Mainstream | Extended | Self-Service |
| --- | --- | --- | --- |
| Product documentation, Knowledge Base articles, and forum help available on the Acronis website | ✅ | ✅ | ✅ |
| Full support by Acronis Customer Central, including root cause investigation by developers for all severity issues * | ✅ | ✅ | ❌ |
| Product hotfixes/patches for critical issues, security issues, and OS support updates | ✅ | ❌ | ❌ |
| Product hotfixes/patches for selected issues of any severity level ** | ✅ | ❌ | ❌ |
| Cumulative updates, including new functionality | ✅ | ❌ | ❌ |

* A solution or workaround is provided at Acronis' discretion. If the issue is resolved in the newer version, an upgrade is considered a valid solution.

** The bugfix will be added to the Product Roadmap. A fix is not guaranteed for all software defects. Triage and fix are at Acronis' discretion.  
  
  
During the trial period, support is only provided for the current version of the product.

## Support Lifecycle of Infrastructure Products

### Acronis Cyber Frame / Acronis Cyber Infrastructure (7.0 and later)

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Frame / Acronis Cyber Infrastructure 7.0 | 8 January 2026 | #7.4.0-108, 28 Oct 2026 | Next major release general availability date | Next major release general availability date + 1 year |

### Acronis Cyber Infrastructure (6.0 and earlier)

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Infrastructure 6.0 | 27 November 2023 | #6.3.1-135, 23 Feb 2026 | 11 December 2025 | 11 December 2026 |
| Acronis Cyber Infrastructure 5.0 | 1 February 2022 | # 5.4.4-150, 25 Jan 2024 | 27 November 2023 | 27 November 2024 |

### Acronis Cyber Infrastructure (4.0 and earlier) / Acronis Software-Defined Infrastructure / Acronis Storage *

| Products | Release Date | Latest update | Mainstream Support End Date | Extended Support End Date |
| --- | --- | --- | --- | --- |
| Acronis Cyber Infrastructure 4.0 | 06 October 2020 | 4.7.1-53, 25 May 2022 | 1 February 2022 | 1 February 2023 |
| Acronis Cyber Infrastructure 3.5 | 23 January 2020 | #3.5.5 - 41, 06 October 2020 | 23 January 2021 | 23 January 2022 |
| Acronis Cyber Infrastructure 3.0 | 16 July 2019 | #3.0.5 - 72, June 26, 2020 | 16 July 2020 | 16 July 2021 |
| Acronis Software-Defined Infrastructure 2.5 | 15 January 2019 | #2.5 - 1694, 4 Sep 2019 | 11 January 2020 | 11 July 2021 |
| Acronis Storage 2.X | 22 October 2016 | #2.4 - 172, 4 Sep 2019 | 31 May 2019 | 24 August 2020 |
| Acronis Storage 1.X | 24 October 2013 | version 1.5, #65655, 24 October 2016 | 24 October 2017 | 24 October 2017 ** |
| Acronis Storage Gateway 1.X | 18 August 2015 | version 1.7 #5, 25 October 2016 | 25 October 2017 | 25 October 2017 ** |

* Mainstream Support and Extended Support phases definitions for Acronis Cyber Infrastructure 4.0 and earlier, Acronis Software-Defined Infrastructure and Acronis Storage are based on [Acronis Support Lifecycle Policy for Business Products](https://www.acronis.com/fr/support/lifecycle/business/)

** Acronis Storage/Acronis Storage Gateway 1.X reached End of Support on 25 October 2017. Product updates, technical support, and critical hot fixes will no longer be available; support for any product issues will be limited to information contained in the Acronis Knowledge Base and Support Forums. Customers are encouraged to migrate to the latest version of Acronis Storage.