Effective Date: May 13, 2025

The Acronis Customer Privacy Statement (Privacy Statement) describes how Acronis International GmbH and its affiliates (together, Acronis or we) handles and protects personal information and the choices you have about your personal information.
We appreciate that you trust us with your personal information. Protecting your information is our top priority because we want to keep your trust. We design our products and services with data protection in mind. We work hard to keep your information secure. We regularly monitor and update our security practices to help protect your privacy.
Throughout this Privacy Statement, the following terms have the following meanings:

• Acronis Services means:
o public portions of the websites owned and operated by or on behalf of Acronis, which include Acronis.com ( https://www.acronis.com), developer.acronis.com ( https://developer.acronis.com), Acronis.events (https://acronis.events), Acronis.sport (https://acronis.sport) and Motorsport.tech (https://motorsport.tech)) (collectively, Sites)
o Acronis True Image (https://www.acronis.com/products/true-image/)
o Acronis Cyber Protect for Business (https://www.acronis.com/products/cyber-protect/backup/)
o Acronis Cyber Cloud for Service Providers (https://www.acronis.com/cloud/)
o Acronis’s mobile applications, including Acronis Cyber Files, Acronis Cyber Protect, Acronis Mobile and Acronis Advanced Automation (collectively, Mobile Apps)
o Customer Service and Support, Acronis Professional Services, and other services provided to support the Acronis Services
o Other Acronis products and services described at https://www.acronis.com/products/ or https://www.acronis.com/services.

• Controller means the person or entity that determines why and how personal information is Processed. (Please see Section 11 (Privacy Rights and Choices) for more details about the Acronis entity that serves as Controller.)
• Customer means any managed service provider, distributor, other business customer or natural person that or who subscribes to, orders or otherwise uses the Acronis Services.
• data subject means an identified or identifiable natural person to whom personal information relates, including a Consumer as defined in our U.S. State Privacy Rights Notice.
• personal information means information that identifies or can be used to identify an individual natural person. Personal information includes direct identifiers (such as name) and indirect identifiers (such as computer or mobile device ID or Internet Protocol (IP) address).
• Processing (and its other forms, such as Process and Processed) means any operation (or set of operations) performed on personal information, such as collecting, combining and storing.
• Processor means the person or entity Processing personal information on behalf of a Controller.
• you or user means the data subject who accesses and uses the Acronis Services.

• When Acronis asks you to acknowledge it. For example:

• When Acronis collects data that includes personal information for service management purposes. The term service management purposes means analyzing, measuring the effectiveness of and improving the Acronis Services, identifying, tracking and recording customer support needs, ensuring the security and integrity of the Acronis Services, billing and account management and similar operational purposes.
• When Acronis receives certain personal information about you from third parties, such as part of a marketing activity (e.g., when we receive information on potential leads) and similar functions.
• As part of our marketing initiatives.
• As part of a corporate transaction (e.g., merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Acronis or any affiliate (in each case, whether in whole or in part) or part of another corporate transaction).
• When you engage with Acronis through social media. (Please contact data-protection-office@acronis.com if you have questions about whether this Privacy Statement applies to personal information connected with a social media platform.)
  
  If you are a U.S. resident, please see our U.S. State Privacy Rights Notice. The U.S. State Privacy Rights Notice describes privacy practices and rights under U.S. state consumer privacy laws. The U.S. State Privacy Rights Notice serves as Acronis’s Notice at Collection for purposes of the California Consumer Privacy Act.
  
  This Privacy Statement does not apply to Acronis’s current and former employees, independent contractors and job applicants. Please see our Recruitment Notice. Please contact privacy.careers@acronis.com for more information.
  
  If a particular part of the Acronis Services or other Acronis website or service links to a different privacy policy, then that privacy policy – not this Privacy Statement – applies when they are inconsistent. (Please make sure to check those other privacy policies to learn how your personal information is Processed.)
  
  Each Customer is responsible for ensuring that use of the Acronis Services complies with applicable law, including obtaining necessary consents from or providing notices to data subjects.
  
  Acronis’s Processing of personal information also is described in our enterprise agreements (Customer Agreements) with managed service providers, distributors and other business Customers (Business Customers). If a provision of a Customer Agreement conflicts or otherwise is inconsistent with a provision of this Privacy Statement, then the term of the Customer Agreement will prevail but only to the extent of the conflict or inconsistency. In Customer Agreements, Acronis acts as a Processor except when Acronis Processes personal information for service management purposes.

Acronis Processes personal information to provide and manage the Acronis Services, including for service management purposes. The specific types of personal information that Acronis collects depend on how you interact with Acronis, the Acronis Services that you use and applicable law.

a. Information you voluntarily give Acronis

We Process the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following:
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a. Information you voluntary give Acronis

We process the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following:

b. Information automatically collected by the Acronis Services

Acronis automatically collects information about how the Acronis Services are used, the computer or mobile device used to access the Acronis Services and other information automatically generated by use of the Acronis Services. This information is collected to deliver the Acronis Services, to analyze, measure the effectiveness of and improve the Acronis Services, to identify and track and record support, to ensure the security and integrity of the Acronis Services, to diagnose and fix technology problems, for billing and account management, for research and innovation and for similar business purposes in accordance with applicable law.

Some of this automatically-collected information is personal information under certain data protection laws. Acronis may link automatically-collected information with other personal information that Acronis handles.

Acronis automatically collects some information using cookies, pixels, web beacons and similar technology tools (collectively, data collection technology). Please see Section 3 (Data Collection Technology) and the Acronis Cookie Notice for more information.

c. Acronis Customer Experience Programs

d. Voice data

Some of the Acronis Services offer voice control options. If you use the voice control options, the Acronis Services allow you to request permission to activate a Google Chrome browser extension (see https://chrome.google.com/webstore/category/extensions for more information). This extension captures voice data using your device microphone and transfers the voice data to Google for Processing. Acronis receives only a text version of voice commands, not voice data. Acronis uses the voice commands text for command execution. Since your voice data are Processed by Google, how Google Processes your voice data depends on your Google account settings and preferences. To learn more about how Google Processes your voice data, please carefully read Google’s Privacy Policy & Terms currently available at https://policies.google.com/privacy.

e. Information collected from third parties

We may receive information about you from resellers, distributors, business partners, and publicly available resources. We may also receive information about you from the third parties that help us operate the Acronis Services, such as for fraud detection, digital forensics, marketing services (such as when we acquire information on potential leads) and similar functions. Acronis also relies on third-party providers for obtaining broad geographic device location based on IP address. When you allow it, Acronis may receive information associated with your use of any Mobile App.

We may receive information from third parties that provide integrations with Acronis Services which you may choose to use. In such cases, we Process only the personal information necessary for the integration and in accordance with applicable law.

f. Other information with your consent

We also collect personal information when you give us consent at the time of collection for the purposes disclosed, such as if you decide to enable the in-product onboarding and interactive help feature, submit potentially malicious files / malware samples for use by the Acronis Cyber Protection Operation Center, allow precise geolocation tracking on your device or acknowledge recording of our communications.

Acronis does not seek to receive the following sensitive data: racial or ethnic origin; religious or philosophical beliefs; trade union membership; biometric or genetic data used to identify an individual; data concerning health; sex life or sexual orientation; and similar personal information considered sensitive or especially private. Unless Acronis specifically requests it, please do not submit sensitive data to or though the Acronis Services. If you choose to provide Acronis with unsolicited sensitive data, Acronis will Process it only as necessary to establish, exercise or defend legal claims. In the rare circumstances in which Acronis does seek to collect sensitive data, Acronis will do so in accordance with data protection laws. To the maximum extent permitted by law, you release Acronis and hold Acronis harmless from claims arising from or related to your unsolicited sensitive data.

Note: Acronis may Process sensitive data provided by our Business Customers that are using the Acronis Services (e.g., as part of their backups in content data). Acronis Processes that sensitive data as a Processor, not a Controller, subject to Customer Agreements.

Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. To learn more about cookies and other data collection technologies generally, visit www.allaboutcookies.org. Acronis’s Cookie Notice contains a detailed description of the specific cookies and other data collection technology used in the Acronis Services, including their purpose and expiration period. You can control and manage cookies using the Acronis Privacy Preference Center .

The Acronis Services use Google Analytics and Enhanced Conversions, which are provided by Google.

Google Analytics: Google Analytics offers a suite of tools that helps Acronis collect and analyze data related to use and performance of certain Acronis Services so that Acronis better understands users’ behavior and interactions with the Acronis Services. Acronis uses this information to help improve Acronis’s marketing campaigns and targeted advertising (which Google sometimes refers to as “remarketing”). Acronis uses Google Analytics 4. For more details on Google Analytics 4, please visit https://support.google.com/analytics/answer/10089681?sjid=9895871112548649079-EU.

Google Tag Manager allows Acronis to deploy technologies like “conversion” pixels that record certain user actions (or “events”), such as "Whitepaper Downloaded" or "Product Purchased" based on the webpage visited or button clicked.

Targeted ad campaign tracking data means URL parameters added to a web address that include the campaign name, source, medium and a coded description of the type of ad that was run. Conversion events are recorded when a click is made or a page viewed, e.g., if a user clicks a link in a Google Search and makes a purchase on the linked page, Google Tag Manager, Google Analytics and the Google conversion pixel work together to show in Google Analytics that a campaign click resulted in a purchase. Acronis uses Google’s IP masking.

On behalf of Acronis, Google will use this information in Google Analytics to compile reports for Acronis and third parties that help operate and provide the Acronis Services.

Google Consent Mode: Acronis applies Google Consent Mode, Advanced tier. Consent mode communicates users’ cookie or app identifier consent status to Google. Tags adjust their behavior and respect users’ choices. For more information on Google Consent mode, please visit Google’s dedicated page: https://support.google.com/google-ads/answer/10000067?hl=en.

Enhanced Conversions: Enhanced conversions is a feature used by Acronis to improve the accuracy of our conversion measurements for enabling sales and marketing activities. It supplements existing conversion tags by sending hashed first-party conversion data from our websites to Google in a privacy safe way. Acronis is capturing conversion data from our website – e.g., email, hash it, and send it to Google in a hashed form, so that we receive enhanced conversion insights. The feature uses a secure one-way hashing algorithm called SHA-256. For more information on enhanced conversions, please visit https://support.google.com/google-ads/answer/9888656?hl=en.

Certain Acronis Services also may embed videos from YouTube (a Google company) by framing. This means that, after you click the button to play a YouTube video through the Acronis Services, a connection between the Acronis Services and the YouTube servers is established. Then, an HTML link provided by YouTube is inserted into the code of the Acronis Services to create a playback frame. The video stored on the YouTube servers is then played by the frame in the Acronis Services. YouTube also receives information that informs YouTube that you are currently using the Acronis Services: your IP address, browser information, the operating system and settings of the device you are using, the URL of the current web page, previously-visited web pages if you have followed a link, and the videos you watched. If you are logged into your YouTube account, the information may be associated with your YouTube user profile. You can prevent this association by logging out of your YouTube account before using the Acronis Services and deleting the corresponding cookies.

For more information about how Google collects, uses and shares your information, please visit: https://www.google.com/policies/privacy/partners/ or Google’s Privacy Policy: https://policies.google.com/privacy.

For more information about how Google uses cookies in advertising, please visit Google’s Advertising (https://policies.google.com/technologies/ads).

To prevent Google Analytics from using your data, you can install Google’s opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).

To opt out of ads on Google that are targeted to your interests, use your Google Ads settings (https://adssettings.google.com).

If you are located in the EEA, Switzerland or UK, to learn more about personal information transfers by Google from the EEA, Switzerland or UK to the U.S., please review Google’s Data Privacy Framework Certification.

Do Not Track Signals
.Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a "Do Not Track" (DNT) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many website operators, including Acronis, do not respond to DNT signals universally or if not required by law.

Why Acronis Processes personal information depends on your relationship with Acronis and the nature of the Acronis Services that you use. Personal information is Processed for the following purposes:

• To verify identity and eligibility and set up user accounts
• To operate the Acronis Services, such as personalizing and improving user experience; notifying users about updates and new versions, including via digital adoption platforms; completing transactions; providing training and customer service, and responding to issues and inquiries
• To analyze, improve and upgrade the functionality of the Acronis Services and develop new features, including through the Acronis Customer Experience Programs and other quality assurance and analysis programs
• For data analytics, research and product development that enable us to better understand our users and offer innovations for them
• To create anonymized or pseudonymized data that are used as permitted by contract and law
• To provide access to online or offline events, content and blogs, forums and similar online and interactive experiences
• To promote Acronis’s products and services, including through targeted advertising (also sometimes referred to as personalized or interest-based advertising) based on information generated by a user’s online activity, such as visiting websites that contain our advertising partners’ ads or cookies, some of which are based on geo-location or based on business card details, explicitly provided to Acronis
• To manage our contractual relationships and review compliance with applicable agreements and policies
• To monitor the security and integrity of the Acronis Services and protect them from unauthorized use
• For detection and prevention against fraud and other abusive and unauthorized use of the Acronis Services
• To protect our rights and property
• For risk management and compliance with laws applicable to Acronis
• For education and awareness raising activities, such as the Acronis #CyberFit Academy.

Acronis shares personal information, subject to this Privacy Statement for various operational and legal purposes depending on the Acronis Services used and context. This includes the following categories of recipients:

• With Acronis affiliates: Acronis shares personal information with its affiliates that Process personal information for purposes consistent with this Privacy Statement or notified at the time of collection. For example, Acronis may share contact information of event attendees with our affiliates to maintain accurate marketing data. Access to personal information is restricted and granted on a need-to-know basis. Sharing of personal information is subject to the appropriate intracompany arrangements, policies and security safeguards.
• With suppliers: Acronis shares information with suppliers to enable them to perform services for Acronis, such as customer service, data analytics, business intelligence, digital adoption, ML, AI and marketing services that, from time-to-time, supplement personal information that we already have, ecommerce operations, surveys and research and security testing. Acronis requires that any supplier with which we share personal information agrees to safeguard it.
• With resellers, distributors, channel and other partners: We share personal information with our resellers and other third parties that promote, resell, distribute and/or white-label the Acronis Services and receive personal information in connection with doing so.
• With professional advisors: We share personal information with lawyers, accountants, insurers and other professional advisers as needed for them to provide their advice.
• As part of a corporate transaction: We may share and transfer personal information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Acronis or any affiliate (in each case, whether in whole or in part). We will use our best efforts to ensure that the terms of this Privacy Statement apply to personal information after the transaction or that our Customers receive advance notice of changes to personal information Processing.
• When required by law: In certain circumstances, personal information may be subject to disclosure to government agencies in accordance with judicial proceedings, court orders or legal processes. Acronis reserves the right to disclose personal information to any competent government authority when we believe disclosure is necessary, such as when Acronis suspects that data contain prohibited content or are used for illegal purposes. When reasonably possible, Acronis will provide notice of any required or requested disclosure and reasonably cooperate to limit such disclosure to the extent allowed by law.
• To protect legal rights: We also share information (i) as necessary to protect legal rights of Acronis, users, Business Customers, suppliers, business partners or other interested parties; (ii) if disclosure would mitigate Acronis’s liability in an actual or threatened lawsuit; (iii) to pursue available remedies or limit damages; (iv) to enforce our agreements; and (v) to respond to an emergency.
• Other third parties with your permission, including third parties that offer integrations with the Acronis Services.
  
  Acronis may aggregate information collected through the Acronis Services and remove identifiers (aka pseudonymize) so that the information no longer identifies or can be used to directly identify an individual, household or device (Aggregated Information). Acronis may share Aggregated Information with third parties that agree in writing not to re-identify the Aggregated Information.

In some jurisdictions, Processing of personal information requires a legal basis. The legal bases on which Acronis relies for its lawful Processing of personal information vary depending on the context in which the personal information is Processed, the purpose for the Processing and applicable law.

The different legal bases on which Acronis relies are:

• Performance of the contract between Acronis and a user or Customer. We rely on this legal basis to Process contact and payment details, to permit access to the Acronis Services, to provide customer support, to manage a Customer Agreement; to perform our obligations or exercise our rights or to manage our contractual relationship with you.
• Processing is in our legitimate business interests. We also Process personal information when the Processing is in the legitimate interests of Acronis or a third party and not overridden by privacy or other fundamental rights and freedoms. Legitimate interests include conducting and organizing our business operation, such as marketing of the Acronis Services (if permitted by applicable laws) and other Acronis products, protecting Acronis’s legal interests, securing Acronis’s IT platform or addressing the requirements of Customers and users. For example, we may Process personal information to understand your use of the Sites and to improve them; to authorize and manage access to certain Acronis Services; to respond to queries; to combine contact information together with information about an event you attended or content you accessed to enhance our marketing and business intelligence; to customize our interactions with you; to promote the Acronis Services and other Acronis products; and to operate, maintain and secure the Acronis Services for users and Customers. We also may have other legitimate interests and, if appropriate, we will make them clear at the relevant time.
• Processing based on consent. We may ask for consent to Process personal information for certain reasons, such as for direct marketing. You may withdraw your consent at any time by contacting us at data-protection-office@acronis.com or by navigating through the particular Settings menu, e.g., by clicking our “Unsubscribe” link at the bottom of promotional emails. Withdrawing consent does not affect the lawfulness of Processing based on consent before its withdrawal.
• Processing for a legal obligation. In some cases, Acronis Processes personal information based on a legal obligation. For example, Acronis must Process personal information to comply with a court order or subpoena or applicable anti-money laundering laws may require Acronis or its agent to collect and report certain information. Acronis will notify you when providing your personal information is mandatory and inform you on the possible consequences if you do not provide your personal information.
  
  If you have questions about or need further information concerning the legal basis for Acronis’s Processing of personal information, please contact data-protection-office@acronis.com.

We take precautions intended to help protect personal information that we Process. We use a variety of measures to protect personal information from unauthorized access and use. Our safeguards are designed to provide a level of security appropriate to the risk of Processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability, and resilience of Processing systems and a procedure for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the Processing of personal information.

For more information on Acronis’s security measures, please check https://www.acronis.com/security/cloud/data-processing-terms/ .

Acronis also expects that Business Customers and users will use appropriate security measures to protect information. Acronis may suspend your use of all or part of the Acronis Services without notice if we suspect or detect any breach of security.

If you believe that information you provided to us is no longer secure, please notify us immediately at data-protection-office@acronis.com. If we become aware of an incident that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Acronis will provide this notice to you through the email address associated with your account.

How long Acronis retains specific personal information varies depending on the purpose for its collection, the Acronis Services used, data categories and the context of Acronis’s relationship with Business Customers and users. Acronis retains personal information to provide the Acronis Services, as permitted by applicable law, to comply with legal obligations (such as for tax and accounting purposes), to enforce our agreements, to resolve disputes, to fulfill the purposes described in this Privacy Statement, and as otherwise disclosed to you. Acronis will delete or anonymize personal information in accordance with applicable law.

The Acronis Services are not directed to or intended for use by minors. If we learn that we received personal information directly from a minor, we will use that personal information only to inform the minor that he/she/they cannot use the Acronis Services.

We may amend this Privacy Statement to reflect new features of the Acronis Services and other business changes and for compliance with applicable laws. When Acronis updates this Privacy Statement, Acronis will post the updated version and change the Effective Date above. Acronis also will take appropriate measures to provide notice to you in advance of changes that we believe reduce or materially change your privacy rights so that you have an opportunity to review the revised Privacy Statement before it applies to your personal information. If your consent is required by applicable data protection laws, Acronis also will obtain your consent to changes before the revised Privacy Statement applies to your personal information. Otherwise, your continued use of the Acronis Services after the Effective Date (new Customers) and/or the end of the notice period described above (current Customers) constitutes acceptance of the amended Privacy Statement. As of the Effective Date, the amended Privacy Statement supersedes all previous versions.

Use of the Acronis Services sometimes involves transfers to and Processing of personal information in a jurisdiction other than your place of habitual residence. These other jurisdictions may have data protection laws that are different and, in some cases, not as protective.

As a multi-national company, Acronis may transfer personal information to or from any of the jurisdictions in which we do business. We also allow access to personal information to individuals outside of the jurisdiction in which we collected that personal information, such as when Acronis personnel access your personal information to provide customer support. A list of our locations is available here.

Acronis may transfer personal information to our subprocessors – both Acronis affiliate subprocessors and third-party subprocessors - located around the world. Subprocessors are listed here.

To protect personal information subject to a cross-border transfer, Acronis has implemented technical and administrative safeguards that protect personal information in accordance with this Privacy Statement and applicable data protection laws, including entering into legally binding agreements that accord at least the same or comparable standards of protection to transferred personal information as in its originating jurisdiction as required by applicable data protection laws.

For transfers from the EEA, Switzerland or UK by Acronis to its subprocessors, Acronis uses Standard Contractual Clauses (with supplements in accordance with Switzerland’s Federal Act on Data Protection and the UK’s Data Protection Act 2018) (collectively, Standard Contractual Clauses). Acronis also transfers personal information using the lawful method directed by the relevant Customer. For cross-border transfers of personal information from the EEA, Switzerland or UK to the United States, Acronis also complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Our current DPF Privacy Policy is available here. Acronis’s DPF certification with the DPF is available here.

Please contact us at data-protection-office@acronis.com to request a copy of the safeguards applicable to transfers of your personal information.

In some cases, use of the Acronis Services may involve international transfers of personal information which Acronis does not control, for example, when you enable a third-party integration with our Acronis Services. In such cases, you are responsible for evaluating and confirming the legality of the cross-border transfers.

You can make choices about Acronis’s Processing of your personal information. You can exercise your privacy rights by contacting Acronis as described in this section or using various tools that Acronis makes available. In some cases, your ability to access or control your personal information is limited by applicable law.

Mobile Device Preferences

Mobile operating systems and app platforms (e.g., Google Play, App Store) have permission settings for specific types of mobile device data and notifications, such as for geo-location services and push notifications. Your settings in your mobile device’s operating system allow you consent to or deny certain information collection and/or push notifications. Certain Mobile Apps also may have settings that allow you to change permissions and push notification settings.

You can stop all information collection from a Mobile App by uninstalling it. If you uninstall the Mobile App, please also consider checking your operating system’s settings to confirm that the unique identifier and other activity associated with your use of the Mobile App is deleted from your mobile device.

Cookie Preferences

You can control and manage cookies and other data collection technology using the Acronis Privacy Preference Center (if Acronis makes it available in your region) or in your browser settings. If you delete or block cookies directly in your browser, then you may need to reset your preferences and some functionality may no longer be available, including the ability to opt-out and mange cookies via the Acronis Privacy Preference Center which uses cookie for keeping your preferences.

Opting Out of Marketing Emails and Text Messages

To stop receiving promotional emails from Acronis, please click the “Unsubscribe” link at the bottom of the email. After you opt out, Acronis may send you non-promotional communications, such as receipts for purchases or administrative information about your account.

To stop receiving promotional text messages (SMS or MMS), please send a text message back to Acronis indicating that you wish to stop receiving promotional text messages from us.

Data Controller

The Controller for personal information collected pursuant to this Privacy Statement varies depending on where you reside. Unless a different Controller is identified in the location-specific sections that applies to you, the Controller is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland.

A different Acronis entity also may act as Controller of your personal information when stated in a separate notice made available to you or in a Customer Agreement.

Privacy Rights and Choices By Location

Following is information about privacy rights and choices for specific locations. Please carefully review the sections that apply to you.

• If you are located in Argentina

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Right to receive information about the Processing of your personal information
• Right to request access to the personal information Acronis holds about you
• Right to request correction or update of your personal information
• Right to request erasure or deletion of your personal information

• Right to know why your personal information is being collected, including how it will be used and to whom it will be disclosed
• Right to request to refrain from identifying yourself, or to use a pseudonym
• Right to request access to the personal information Acronis holds about you, free of charge
• Right to correct inaccurate personal information Acronis holds about you
• Right to object to direct marketing
• Right to submit a complaint

• Right to obtain information about the Processing of your personal information, including information about the entities with which your personal information was shared and information about the possibility of denying consent for Processing
• Right to confirm the Processing of your personal information
• Right to request access to your personal information
• Right to correct your inaccurate personal information
• Right to request anonymization or deletion of your personal information
• Right to portability of your personal information
• Right to object to and revoke consent for Processing of your personal information
• Right to request a review of decisions made solely based on automated Processing of personal information affecting your interests, if Acronis engages in such Processing in the future

• Right to request information about the personal information Acronis holds about you
• Right to request access to the personal information Acronis holds about you
• Right to request correction or completion of your personal information
• Right to withdraw consent to the Processing of your personal information
• Right to lodge a complaint about the Processing of your personal information with the Office of the Privacy Commissioner of Canada (Data Protection Regulator)

• Right to access personal information that Acronis holds about you. If you are a registered user, you can review certain personal information that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing access to personal information.
• Right to receive a copy of your personal information: If you are a registered user, you can download certain personal information that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing your personal information to you.
• Right to correct or delete personal information, to restrict or object to some of our Processing of your personal information. The easiest way to correct or delete certain account-related personal information that you have provided to the Acronis Services is to log in to your account and enter the necessary changes in your profile settings.
• Right to data portability. This means you have the right to receive your personal information in a structured, commonly used and machine-readable format and have it transmitted to another Controller provided that the Processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into contract with you.
• Right to withdraw consent in certain circumstances. When Acronis Processes your personal information based on your consent, you have the right to withdraw your consent by contacting us at data-protection-office@acronis.com or by navigating through the Settings menu. Withdrawing consent does not affect the lawfulness of Acronis’s Processing before you withdrew your consent and also will not change Processing that is based on a basis other than your consent.

Right to request access to the personal information Acronis holds on you and information about the Processing of your personal informationRight to request copies of your personal informationRight to correct or supplement your inaccurate personal informationRight to request erasure of your personal informationRight to object to certain Processing of your personal informationRight to lodge a complaint with the Personal Information Protection Commission of Japan

All personal information described in this Privacy Statement is used jointly (within the meaning of the privacy laws of Japan).The joint users are Acronis International GmbH, Acronis Japan KK, Roppongi Hills Mori Tower 8/F 10-1 Roppongi 6-Chrome Minato-ku Tokyo, Japan 106-6108 and the Acronis Group Subprocessors, as described in https://www.acronis.com/compliance/subprocessors/. The purpose of joint use of personal information is described above in this Privacy Statement.Acronis International GmbH is responsible for the management of personal information under this Privacy Statement.

• Right to obtain confirmation of whether Acronis is Processing your personal information
• Right to request access to the personal information Acronis holds on you
• Right to correct your inaccurate personal information
• Right to request erasure of your personal information
• Right to lodge a complaint with the New Zealand Privacy Commissioner

• Right to request access to the personal information Acronis holds on you
• Right to obtain information about the Processing of your personal information
• Right to correct or supplement your inaccurate personal information
• Right to withdraw your consent for the Processing of your personal information

• to ask whether Acronis holds personal information about you, free of charge
• to ask whether your personal information has been accessed or acquired by an unauthorized person
• to request a record or a description of your personal information that Acronis holds about you
• to request that Acronis update or correct inaccurate or incomplete personal information about you
• to request that Acronis stops using your personal information for any reason
• to object to the Processing of your personal information
• to request that Acronis deletes your personal information
• to request that Acronis restrict how your personal information is used, shared and otherwise Processed
• to request not to be subject to a decision based solely on automated Processing of your personal information
• to request that Acronis transmit a copy of your personal information to you or to a third party selected by you.

• Right to request whether your personal data are Processed or not and information about the Processing of your personal information
• Right to request the rectification of incomplete or inaccurate personal information
• Right to request the erasure or destruction of your personal information
• Right to request notification of the operations carried out in compliance with the KVKK
• Right to request information about the third parties to whom your personal data has been transferred and
• Right to claim compensation for the damage arising from the unlawful Processing of your personal data.

Acronis utilizes certain Google APIs to provide backup and recovery services for your data in the following Google Workspace products: Gmail, Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, Google User Data). In order to provide such backup and recovery Services to you, Acronis requires read-only access to the lists of users and Team Drives in your Google Workspace organizational structure as well as reading and writing access to all other Google User Data.

Acronis stores Google User Data in data centers operated by Acronis or Acronis’s data center providers.

Acronis does not share Google User Data with third parties without appropriate consent except as follows:

• For Corporate Transactions: We may share and transfer Google User Data if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Acronis or any affiliated company (in each case, whether in whole or in part);
• When Required by Law: Acronis or Acronis’s affiliates may use servers and other equipment to provide the Acronis Services that are located in countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access Google User Data stored within their jurisdictions upon terms and conditions provided by local law. Acronis may also provide access to your Google User Data to government authorities if Acronis suspects or believes that the Google User Data contains child pornography or other prohibited content or data or that the Google User Data is being used for illegal purposes. Acronis reserves the right, consistent with data privacy and other user data protection requirements applicable to the jurisdiction where Google User Data is stored, and if mandated by applicable law, regulation, legal process, or governmental order, to disclose Google User Data, but only to the extent required to satisfy those laws, regulations or orders. Unless prohibited by law or other order, Acronis will provide you with reasonable notice of any such required or requested disclosure and reasonably cooperate to limit such disclosure to the extent allowed by law.

If you have questions about this Privacy Statement, please contact our Data Protection Office Team at privacy@acronis.com or data-protection-office@acronis.com.

Acronis may, from time to time, provide translations of this Privacy Statement into local languages ("Translations"). Translations are provided for convenience only. The English language version of these Terms with the same Effective Date referenced in Section 9 above will control in the event of any difference in meaning or interpretation between a Translation and the English language version with the corresponding Effective Date.

Prior versions of Privacy Statement:

Effective 20.05.2016
Effective 24.05.2018
Effective 02.04.2019
Effective 20.04.2020
Effective 20.04.2022
Effective 05.03.2024

© 2003–2025 Acronis International GmbH. All rights reserved.

* G Suite™, Gmail™, Google Contacts™, Google Calendar™, Google Drive™, and Google Team Drives™ are trademarks of Google Inc.