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Effective Date: March 5, 2024
This Acronis Privacy Statement (Privacy Statement) describes how Acronis International GmbH and its affiliates (together, Acronis or we) collect and process personal information from or about you and the choices you have about how Acronis processes your personal information.
We appreciate that you trust us with your information. Protecting your information is our top priority because we want to keep your trust.
We design our products and services with data protection in mind. We work hard to keep your information secure. We regularly monitor and update our security practices to help better protect your privacy.
Throughout this Privacy Statement, we use the following terms with the following meanings:
How Acronis processes your personal information is subject to the laws in the places in which Acronis operates. Accordingly, Acronis may have different personal information processing practices in different places. Different Acronis entities may act as controller of your personal information. For more information, please see “Choices about Personal Information” below, which includes descriptions of privacy rights in certain key jurisdictions. For more information about Acronis’ personal information processing practices in a particular jurisdiction, please contact us at privacy@acronis.com or data-protection-office@acronis.com.
Please read this Privacy Statement carefully. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY STATEMENT, THEN PLEASE DO NOT PROVIDE YOUR PERSONAL INFORMATION TO ACRONIS AND PLEASE DO NOT USE THE SERVICES.
Please also see our U.S. State Privacy Rights Notice. Acronis’ U.S. State Privacy Rights Notice describes certain privacy rights available under U.S. state privacy laws and how to exercise those privacy rights. The Acronis U.S. State Privacy Rights Notice serves as Acronis’ Notice at Collection under the California Consumer Privacy Act.
This Privacy Statement does not apply to Acronis’ current and former employees, independent contractors and job applicants. Please contact privacy.careers@acronis.com for more information.
When this Privacy Statement applies depends on your relationship with Acronis. The Privacy Statement applies:
Acronis’ processing of personal information also is described in our enterprise agreements (Customer Agreements) with managed service providers, distributors and other business customers (Business Customers). In Customer Agreements, except when Acronis processes personal information for service management purposes, Acronis acts as a processor. Certain data protection regulations, including GDPR, require controllers and their processors to put agreements into place with their processors and subprocessors that contain rules governing the processing of personal information. Acronis has prepared a standard Data Processing Agreement (DPA) for the parties with whom Acronis has an existing contract and whose data we store. If you are a business customer that would like to receive the Acronis Customer DPA, please contact your Partner account manager or Technical account manager or send a request to data-protection-office@acronis.com or reach to Acronis Customer Service and Support.
If a provision of a Customer Agreement conflicts or otherwise is inconsistent with a provision of this Privacy Statement, then the term of the Customer Agreement will prevail but only to the extent of the conflict or inconsistency.
If a particular part of the Acronis Services (such as the “Careers” portal) or another website or service links to a different privacy policy, then that privacy policy -- not the Privacy Statement – applies only when they are inconsistent. (Please make sure to check those other privacy policies to learn how your personal information are processed.)
The controller for personal information collected pursuant to this Privacy Statement is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland, unless otherwise stated in a separate privacy notice or in a Customer Agreement.
Acronis’ EU representative for data protection according to Art. 27 GDPR is Acronis International GmbH, Landsberger Straße 110, 80339 München, Germany, which can be contacted via data-protection-office@acronis.com.
Use of the Acronis Services sometimes involves transfers and processing of personal information to jurisdictions other than your place of habitual residence. These other jurisdictions may have data protection laws that are different and, in some cases, not as protective (Other Jurisdictions).
Specifically, Acronis may transfer personal information to or from any of the jurisdictions in which we do business. The suppliers and business partners with which we may share personal information (as described below) are located in and transfer personal information to different countries around the world. In some cases, we may allow access to your personal information to individuals outside of the jurisdiction in which we collected that personal information, such as when Acronis personnel or processors based in USA or India that access your personal information to provide customer support.
To protect personal information subject to a cross-border transfer, Acronis has implemented technical and administrative safeguards that protect personal information in accordance with this Privacy Statement and applicable data protection laws. These safeguards include implementing appropriate contracts, such as the European Commission’s Standard Contractual Clauses, the U.K.’s international data transfer agreement and other lawful cross-border transfer mechanisms for transfers of personal information among our affiliates, suppliers, business partners and customers. Please contact us at data-protection-office@acronis.com to request a copy of the safeguards applicable to transfers or your personal information.
In some cases, use of the Acronis Services may involve international transfers of personal information which Acronis does not control, for example, when you enable a third-party integration with our Acronis Services. In such cases, you are responsible for evaluating and confirming the legality of the cross-border transfers.
We may amend this Privacy Statement to reflect new features of the Acronis Services and other business changes and for compliance with applicable laws. When Acronis updates this Privacy Statement, Acronis will post the updated version and change the Effective Date above. Acronis also will take appropriate measures to inform you in advance of changes that we believe reduce your privacy rights so that you have an opportunity to review the revised Privacy Statement before it applies to your personal information. If your consent is required by applicable data protection laws, Acronis will obtain your consent to changes before the revised Privacy Statement applies to your personal information. Otherwise, your continued use of the Acronis Services after the Effective Date constitutes acceptance of the amended Privacy Statement. As of the Effective Date, the then-current Privacy Statement supersedes all previous versions.
Acronis processes personal information to provide the Acronis Services and for service management purposes relating to Acronis’ operation of the Acronis Services. The specific type of personal information that Acronis collects from or about you depends on how you interact with Acronis, the Acronis Services used and the applicable law.
The use of some of our Acronis Services and features may be related to additional privacy considerations or obligations - e.g., collecting and monitoring data via data loss prevention (DLP) functionality. You are responsible for evaluating the applicable regulations and requirements and for ensuring you use the Service in a compliant way, including obtaining necessary consents from or providing notices to data subjects.
a. Information you voluntary give Acronis
We process the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following:
Personal information that Acronis Collects directly from You | Why Acronis Collects this Personal information |
Contact and account information Name, email address or other username, password, telephone number, postal address and similar contact information (incl. business card details) and other information that you choose to share. |
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Ordering and purchase related information Billing and delivery address, payment information and similar information necessary to complete a purchase. | To complete a purchase. (Acronis does not collect complete payment card information; payment card information is collected and processed by a third-party payment card processor.) |
Information collected in surveys or focus groups |
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Information given during interactions with the customer service team, such as email address, customer name and Service used |
(Sometimes, Acronis monitors or records these interactions for training purposes and for quality assurance. If Acronis records the interaction, Acronis will provide a notice and obtain consent as required by applicable law.) |
b. Information automatically collected by the Acronis Services
Acronis automatically collects information about how the Acronis Services are used, the computer or mobile device used to access the Acronis Services and other information automatically generated while Acronis is providing the Acronis Services. This information is collected in order to deliver the Acronis Services, to analyze, measure the effectiveness of and improve the Acronis Services, to identify and track and record support, to ensure the security and integrity of the Acronis Services, to diagnose and fix technology problems, for billing and account management, for research and innovation and similar business purposes in accordance with applicable data protection laws.
Some of this information is personal information under certain data protection laws. Acronis may link automatically-collected information with other personal information that Acronis handles.
Category of Personal Data that Acronis Automatically Collects | Types of Personal information that Acronis automatically collects |
Acronis Services usage information |
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Service operational information | Some of data collected depends on the specific feature you use in our Acronis Services, e.g., we collect:
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Device information Acronis automatically collects information from and about the computers and other devices used to access the Acronis Services. |
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Activity and audit logs Acronis’ servers automatically collect and store data in logs. Some logs include metadata which may contain personal information, such as names of files and folders if the names are personal information. |
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Information collected through cookies, pixel, web beacons and other similar technologies. (Where required by applicable laws and regulations, we will provide you additional information (notice) and/or ask for your consent for such processing.) |
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Acronis automatically collects some information using cookies, pixel, web beacons and similar technology tools (collectively, data collection technology). Please see Acronis’ Cookie Notice for more information.
The Acronis Services uses Google Analytics and Enhanced Conversions, which are provided by Google.
Google Analytics: Google Analytics offers a suite of tools that help Acronis collect and analyze data related to use and performance of certain Acronis Services so that Acronis better understands users’ behavior and interactions with the Acronis Services. Acronis uses this information to help improve Acronis’ marketing campaigns and targeted advertising (which Google sometimes refers to as ‘remarketing’). Acronis uses both Universal Analytics properties and Google Analytics 4. For more details on the differences between Universal Analytics and Google Analytics 4, please visit https://support.google.com/google-ads/answer/13881440?hl=en&ref_topic=3121765&sjid=17792924726686772507-EU
Google Tag Manager allows Acronis to deploy technologies like “conversion” pixels that record certain user actions (or “events”), such as "Whitepaper Downloaded" or "Product Purchased" based on the webpage visited or button clicked.
Targeted ad campaign tracking data are URL parameters added to a web address that include the campaign name, source, medium and a coded description of the type of ad that was run. Conversion events are recorded when a click is made or a page viewed, e.g., if a user from a Google Search ad clicks to a landing page and makes a purchase, Google Tag Manager, Google Analytics and the Google conversion pixel work together to show in Google Analytics that a campaign click resulted in a purchase. Acronis uses Google’s IP anonymization.
On behalf of Acronis, Google will use this information in Google Analytics to compile reports for Acronis and third parties that help operate and provide the Acronis Services.
Acronis does apply Google Consent Mode, Advanced tier. Consent mode communicates users’ cookie or app identifier consent status to Google. Tags adjust their behavior and respect users’ choices. For more information on Google Consent mode, please visit Google’s dedicated page: https://support.google.com/google-ads/answer/10000067?hl=en
Enhanced Conversions: Enhanced conversions is a feature used by Acronis to improve the accuracy of our conversion measurements for enabling sales and marketing activities. It supplements existing conversion tags by sending hashed first-party conversion data from our websites to Google in a privacy safe way. Acronis is capturing conversion data from our website – e.g., email, hash it, and send it to Google in a hashed form, so that we receive enhanced conversion insights. The feature uses a secure one-way hashing algorithm called SHA256.
For more information on enhanced conversions, please visit https://support.google.com/google-ads/answer/9888656?hl=en
Certain Acronis Services also may embed videos from YouTube (a Google company) by framing. This means that, after you click the button to play a YouTube video through the Acronis Services, a connection between the Acronis Services and the YouTube servers is established. Then, an HTML link provided by YouTube is inserted into the code of the Acronis Services to create a playback frame. The video stored on the YouTube servers is then played by the frame in the Acronis Services. YouTube also receives information that informs YouTube that you are currently using the Acronis Services: your IP address, browser information, the operating system and settings of the device you are using, the URL of the current web page, previously-visited web pages if you have followed a link, and the videos you watched. If you are logged into your YouTube account, the information may be associated with your YouTube user profile. You can prevent this association by logging out of your YouTube account before using the Acronis Services and deleting the corresponding cookies.
For more information about how Google collects, uses and shares your information, please visit https://www.google.com/policies/privacy/partners/ or Google’s Privacy Policy: https://policies.google.com/privacy.
For more information about how Google uses cookies in advertising, please visit Google’s Advertising (https://policies.google.com/technologies/ads) page.
To prevent Google Analytics from using your data, you can install Google’s opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).
To opt out of ads on Google that are targeted to your interests, use your Google Ads settings (https://adssettings.google.com/).
If you are located in the EEA, Switzerland or UK, please note in particular that, if you allow Google’s cookies in the Acronis Privacy Preference Center, the information generated by those cookies about use of the Acronis Services is transmitted to and stored by Google on servers in the United States.
To learn more about personal information transfers by Google from the EU/UK to the U.S., please review Google’s Data Privacy Framework Certification.
c. Acronis Customer Experience Programs
Acronis collects certain personal information as part of the Acronis customer experience programs. The information collected through the Acronis customer experience programs helps Acronis provide more specific feedback and guidance about the Acronis Services and features operation and better analyze and improve the Acronis Services. Depending in the Acronis Services that you access and use, Acronis will ask for your consent. If you access and use the Acronis Services through a Customer Agreement, please contact the Customer for details.
For example, when we create a feature for our products, we track its usage, so that we understand if it is actually used and whether it works correctly. Another example is tracking how a new feature affects the product stability and the protected workload itself.
d. Voice data
Some of our Acronis Services offer voice control options. If you use voice control options, the Acronis Services allow you to request permission to activate a Google Chrome browser extension (see https://chrome.google.com/webstore/category/extensions for more information). This extension captures voice data using your device microphone and transfers the voice data to Google for processing. Acronis receives only a text version of voice commands, not voice data. Acronis uses the voice commands text for command execution. Since your voice data are processed by Google, how Google processes your voice data depends on your Google account settings and preferences. To learn more about how Google processes your voice data, please carefully read the Google’s Privacy Policy & Terms currently available at https://policies.google.com/privacy.
e. Information collected from third parties
We receive information about you from resellers, distributors and other business partners. We also receive information about you from the third parties that help us operate the Acronis Services, such as for fraud detection, digital forensics, marketing services (such as when we acquire information on potential leads) and similar functions. When you allow it, Acronis also may receive information associated with your use of one of the Mobile Apps.
We may receive information from third parties who provide integrations with Acronis Services you choose to use. In such cases, we process the data as assumed by the integration.
Acronis may link personal information that we hold with personal information that we receive from third parties and with personal information available in public databases.
f. Other information with your consent
We also collect personal information when you give us consent at the time of collection for the purposes disclosed, such as if you decide to enable the in-product onboarding and interactive help feature.
Acronis does not need sensitive personal information to provide the Acronis Services. Acronis does not wish to receive sensitive personal information, such as precise geolocation; racial or ethnic origin; religious or philosophical beliefs, trade union membership, biometric or genetic data used to identify an individual data concerning health, sex life or sexual orientation and similar information considered sensitive or especially private. Unless Acronis specifically requests it, please do not submit sensitive personal information to or though the Acronis Services. If you choose to provide Acronis with unsolicited sensitive personal information, you Acronis will process it only as necessary to establish, exercise or defend legal claims. In the rare circumstances in which Acronis does seek to collect sensitive personal information, Acronis will do so in accordance with data protection laws. To the maximum extent permitted by law, you release Acronis and hold Acronis harmless from claims arising from or related to your unsolicited sensitive personal information.
Note: Acronis may process sensitive personal information, if provided by our Customers, who are using Acronis products (e.g., as part of their backups in content data). Acronis is not processing that sensitive personal information as a controller but as a processor subject to the respective Customer Agreements.
Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. To learn more about cookies and other data collection technologies, visit www.allaboutcookies.org or Acronis’ Cookie Notice. The Cookie Notice contains detailed description of the specific cookies and other data collection technology used in the Acronis Services, including their purpose and expiration period, are described. You can control and manage cookies using Acronis Privacy Preference Center.
Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a "Do Not Track" (DNT) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many website operators, including Acronis, do not respond to DNT signals universally or if not required by law.
Acronis relies on third-party providers for obtaining geo-IP location information about its users.
If at any time you believe that Acronis has not adhered to its specific privacy obligations, please contact us at data-protection-office@acronis.com. We will use good faith efforts to determine and correct the problem.
How Acronis processes personal information depends on your relationship with Acronis and the nature of the Acronis Services you use. Personal information is processed for the following purposes:
In some jurisdictions, processing of personal information requires a legal basis. The legal bases on which Acronis relies for its lawful processing of personal information vary depending on the context in which the personal information is processed, the purpose for the processing and applicable law.
The different legal bases on which Acronis relies are:
If you have questions about or need further information concerning the legal basis for Acronis’ processing of personal information, please contact data-protection-office@acronis.com.
You can make choices about Acronis’ processing of your personal information. You can exercise your privacy rights by contacting Acronis as described in this section or using various tools that Acronis makes available. In some cases, your ability to access or control your personal information is limited by applicable law.
Mobile Device Preferences
Mobile operating systems and app platforms (e.g., Google Play, App Store) have permission settings for specific types of mobile device data and notifications, such as for geo-location services and push notifications. Your settings in your mobile device’s operating system allow you consent to or deny certain information collection and/or push notifications. Certain Mobile Apps also may have settings that allow you to change permissions and push notification settings.
You can stop all information collection from a Mobile App by uninstalling it. If you uninstall the Mobile App, please also consider checking your operating system’s settings to confirm that the unique identifier and other activity associated with your use of the Mobile App is deleted from your mobile device.
Supplementary term of data processing in the Acronis Services
In some of our Acronis Services, we provide you with a choice about certain data processing, such as for our use of cookies.
Opting out of Marketing Emails and Text Messages
To stop receiving promotional emails from Acronis, please click the “Unsubscribe” link at the bottom of the email. After you opt out, Acronis may send you non-promotional communications, such as receipts for purchases or administrative information about your account.
To stop receiving promotional text messages (SMS or MMS), please send a text message back to Acronis indicating that you wish to stop receiving promotional text messages from us.
FOLLOWING IS INFORMATION ABOUT PRIVACY RIGHTS AND CHOICES FOR SPECIFIC JURISDICTIONS. WE ENCOURAGE YOU TO REVIEW THE RELEVANT SECTIONS.
IF YOU ARE LOCATED IN A JURISDICTION WITH DATA PROTECTION LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY STATEMENT, PLEASE CONTACT US AT data-protection-office@acronis.com. We respect your privacy rights and will do our best to accommodate your requests.
If you are located in Argentina
To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:
You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com
In your request, please make clear the personal information to which your request relates. Please also attach a copy of your National Identity Document. For your protection, we may verify your identity and geographic residency before fulfilling your request. Legal Representatives must attach the documentation that proves the validity of the legal representation. We will comply with your request as soon as reasonably practicable.
The controller of your personal information is: Acronis International GmbH
If you are located in Brazil
To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:
You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com
In your request, please make clear the personal information to which your request relates. For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.
The controller of your personal information is: Acronis International GmbH
You may contact our Data Protection Officer at data-protection-office@acronis.com.
Data Protection Regulator:
Autoridade Nacional de Proteção de Dados
https://www.gov.br/anpd/pt-br
If you are located in EEA, Switzerland or UK
Your data protection rights: For personal information for which we are the data controller, please contact our Data Protection Officer at data-protection-office@acronis.com to submit a request about your personal information. We may not allow you to review certain data for legal, security or other reasons.
Specifically:
Acronis does not carry out automated decision-making or profiling that significantly affects the legal rights of data subjects.
In your request, please make clear what personal information you would like to have changed or to what processing you object, whether you would like to have your personal information deleted or what other limitations you would like to put on Acronis’ use of your personal information. We will respond your request as soon as reasonably practicable and in accordance with data protection regulations.
We may reject some requests, including if the request is unlawful, duplicative or if it may infringe on privacy rights of a third party.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal information provided until after the completion of such purchase). Our databases and other records may have residual data which will not be removed. If you have additional questions regarding the correction or deletion of the personal information we hold about you, please contact us at data-protection-office@acronis.com.
If the Acronis Services are made available to you by a Business Customer pursuant to a Customer Agreement, your eligibility to receive incentives and rewards, if any are offered, may be adversely affected by your election to remove personal information about you. Please contact the Business Customer for further information.
Accountability: you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. To exercise such right and lodge a complaint, you can contact the supervisory authority competent for your place of residence or the one competent for our place of business. Please see https://edpb.europa.eu/about-edpb/board/members_en.
If you are a resident of the United Kingdom, please note that Acronis is registered at the Information Commissioner’s Office (ICO) (https://ico.org.uk/ESDWebPages/Search). You have the right to lodge a complaint to ICO. For more details, please see https://ico.org.uk/make-a-complaint/.
If you are a resident of Switzerland, the contact information for the data protection authority is:
Office of the Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH - 3003 Berne
Telefon: +41 (0)58 462 43 95 (mon.-fri., 10-12 am)
Telefax: +41 (0)58 465 99 96
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html
If you are located in Japan
Acronis shares personal information collected from or about residents of Japan or otherwise subject to the privacy laws of Japan under the following terms:
If you are located in Singapore
Applicable law may give you the following rights with respect to your personal information:
The controller of your personal information is: Acronis Asia Pte. Ltd., 8 Temasek Boulevard, Suntec Tower 3, #30-01, Singapore 038988
You may contact our Data Protection Officer at data-protection-office@acronis.com.
If you believe that Acronis’s processing of your personal information violates applicable law, you have the right to lodge a complaint with:
Personal Data Protection Commission Singapore
Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City Singapore 117438
Website: https://www.pdpc.gov.sg/
If you are located in the U.S.
Please also see our U.S. State Privacy Rights Notice, which applies to “Consumers” (as defined in that notice). Acronis’ U.S. State Privacy Rights Notice describes certain privacy rights available under U.S. state privacy laws and how to exercise those privacy rights.
If you are located in any Other Jurisdiction
Acronis will honor your legal right to review, correct, update or modify personal information you have previously provided or any other privacy right provided under applicable law. To exercise the rights available to you, please contact data-protection-office@acronis.com. In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or other limitations you would like to put on our use of your personal information. For your protection, we may need to verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably possible and within the time periods required by applicable law. If Acronis has valid reasons not to honor your request, we will provide you with a written explanation.
If at any time you believe that Acronis has not adhered to this Privacy Statement, please contact us at data-protection-office@acronis.com. We will use good faith efforts to determine and correct the problem.
Except as specifically described in this Privacy Statement, personal information collected by a third-party website or service that you access through the Acronis Services is not governed by this Privacy Statement. Those third-party websites and services post and follow their own privacy policies, not this Privacy Statement.
The Acronis Services may include links to third-party websites and services that are not operated by us. When you click these links, you will be directed away from the Acronis Services. A link to a third-party website or service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Statement does not apply to any personal information that you provide to these other websites and services.
We take precautions intended to help protect personal information that we process. We use a variety of measures to protect personal information from unauthorized access and use. Our safeguards are designed to provide a level of security appropriate to the risk of processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and a procedure for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of personal information. For more information on what security measures Acronis applies, please check: https://www.acronis.com/security/cloud/data-processing-terms/.
Acronis also expects that Customers and users will use appropriate security measures to protect information. Acronis may suspend your use of all or part of the Acronis Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately at data-protection-office@acronis.com. If we become aware of an incident that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Acronis will provide this notice to you through the email address associated with your account.
We retain personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. In practice, this means that we delete or anonymize personal information in your account to which we have access within the thirty (30) days from your explicit request or not later than after three (3) years of continuous inactivity unless we must keep your data (or part of it) to comply with applicable law or because an issue, claim or dispute is not yet resolved. We can keep certain data, if we can’t prove inactivity, like for accounts with registered perpetual licenses which don’t require interaction with our Cloud Acronis Services.
After you delete your account, Acronis may still keep certain information about you – if required by applicable law or if we have another lawful basis to do so, such as if you provide us consent.
The Acronis Services are not directed to or intended for use by minors. If we learn that we received personal information directly from a minor under age 16, we will use that personal information only to inform the minor that he/she/they cannot use the Acronis Services.
Acronis utilizes certain Google APIs to provide backup and recovery services for your data in the following Google Workspace products: Gmail, Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, "Google User Data"). In order to provide such backup and recovery Acronis Services to you, Acronis requires read-only access to the lists of users and Team Drives in your G Suite organizational structure as well as reading and writing access to all other Google User Data.
Acronis stores the Google User Data in data centers operated by Acronis or Acronis’s data center providers.
Acronis does not share the Google User Data with third parties without appropriate consent except as follows:
If you have questions about this Privacy Statement, please contact our Data Protection Office Team at privacy@acronis.com or data-protection-office@acronis.com.
Prior versions of Privacy Statement:
Effective 20.05.2016
Effective 24.05.2018
Effective 02.04.2019
Effective 20.04.2020
Effective 20.04.2022
© 2003–2025 Acronis International GmbH. All rights reserved.
* G Suite™, Gmail™, Google Contacts™, Google Calendar™, Google Drive™, and Google Team Drives™ are trademarks of Google Inc.
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