EoLDecember 31, 2024
‎

End of Life

As of 31 December 2024, Acronis Cyber Protect Cloud APS integration has officially reached its End of Life. While partners may still continue to use the integration, please note that Acronis will no longer provide support, maintenance, or bug fixes for this integration.

We strongly encourage all partners to migrate to Acronis CloudBlue Connect integration, which offers continued support and improved capabilities.

If you need assistance with the migration process, please contact Acronis Support Team.

Build2708November 11, 2022
‎

APS 2.6

With this update, the Acronis Cyber Protect Cloud APS integration brings support for Cyber Protection platform v21 as well as for additional Acronis Cyber Protect Cloud services, editions and offering items.

Prerequisites

Support for the following:

  • Acronis Cyber Protect Cloud platform versions: 22.11 or later
  • Cyber Protection platform versions: 21.7 or later
  • Acronis Cyber Protect Cloud APS integration direct upgrade version: APS 2.5 (Build 2647)

What's New

  1. The latest Cyber Protection platform version introduces:
    • Cyber Protection platform v21 compatibility
    • UX1 support for both customers and resellers
  2. New services, editions and offering items:
    • vCloud Director
      • VMWare Cloud Director VMs
      • VMWare Cloud Director partner infrastructure
    • Advanced Data Loss Prevention pack
      • Advanced Data Loss Prevention offering items
    • Other improvements
      • User quotas for the Local Storage resources support
      • Microsoft 365 Shared Seats support
  3. Acronis Cyber Protect Cloud APS integration improvements:
    • Pre-check tool upgrade
    • Support for:
      • HTTP/HTTPS switch
      • Anti-malware notifications

Known issues and limitations

  1. Direct upgrade is possible only from APS version 2.5 (Build 2647).
  2. Cyber Protection versions 21.4 and later are supported.
  3. Follow the below upgrade path from version to version: APS 2.0.4 (Build 2104) > APS 2.2 (Build 2324) > APS 20.11 (Build 2503) > APS 2.4 (Build 2574) > APS 2.5 (Build 2647) > APS 2.6 (Build 2708)
    Download distributives for older versions at: https://kb.acronis.com/content/65155
  4. An attempt to upgrade the Acronis Cyber Protect Cloud APS integration from a previous APS version 2.2 (Build 2324) (or older) to the latest one might fail with the following error:
    "SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"
    For more details, refer to: https://kb.acronis.com/content/67756
  5. CI-12173: Plan switch (legacy editions > new editions) fails for partner subscription.
    Change order fails: Resource #NNNN doesn't exist

  6. CI-22105: Usage is empty after the upgrade to APS version 2.6 (Build 2708). To fix this issue, follow the instructions at: https://kb.acronis.com/content/71711

Obtaining the update

You can download the Acronis Cyber Protect Cloud APS integration version 2.6 from the following links: ZIP file, RPM file.

Build2647December 1, 2021
‎

APS 2.5

With this update, the Acronis Cyber Protect Cloud APS integration brings support for additional Acronis Cyber Protect Cloud services, editions and offering items.

Prerequisites

  • Supported Acronis Cyber Protect Cloud platform versions: 21.12 or later
  • Supported Cyber Protection platform versions: 20.04 or later
  • Supported Acronis Cyber Protect Cloud APS integration direct upgrade version: APS 2.4 (Build 2574)

What's New

  1. File Sync and Share support for both end customers and partner scenarios
    • Acronis Cyber Files Cloud
    • Additional offering item for Notary
      • Document templates
  2. Support for Advanced Email Security pack
    • Protected mailboxes (Perception Point)
  3. Support for Omnivoice services
    • Omnivoice users
    • Omnivoice 300 minutes packages
    • Omnivoice 100 SMS packages

Known issues and limitations

  1. Direct upgrade is supported only from version APS 2.4 (Build 2574).
  2. Cyber Protection versions 20.4 and later are supported.
  3. Follow the below upgrade path from version to version: APS 2.0.4 (Build 2104) > APS 2.2 (Build 2324) > APS 20.11 (Build 2503) > APS 2.4 (Build 2574) > APS 2.5 (Build 2647)
    Download distributives for older versions at: https://kb.acronis.com/content/65155
  4. An attempt to upgrade the Cyber Protect Cloud APS integration from a previous APS 2.2 version (Build 2324) (or older) to the latest version might fail with the following error:
    "SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"
    For more details, refer to https://kb.acronis.com/content/67756.
  5. CI-12173: Plan switch (legacy editions > new editions) fails for partner subscription. Change order fails: Resource #NNNN does not exist.

  6. CI-15851: Omnivoice usage reporting issue

Obtaining the update

You can download the Acronis Cyber Protect Cloud APS version 2.5 integration via these links: ZIP file, RPM file.

Build2574July 10, 2021
‎

APS 2.4

Supported platform: Acronis Cyber Protect Cloud 21.07 or later

With this update, the Acronis Cyber Protect Cloud APS integration brings support for additional Acronis Cyber Protect Cloud services, editions and offering items.

Prerequisites

  • Supported Acronis Cyber Protect Cloud platform versions: 21.07 or later
  • Supported Cyber Protection platform versions: 20.04 or later
  • Supported Acronis Cyber Protect Cloud APS integration direct upgrade version: APS 20.11 (Build 2503)

What's New

  • Acronis Cyber Protect Cloud APS integration adds support for Acronis Cyber Protect Cloud Advanced licensing for both end customer and partner scenarios, as well as performance, documentation and other improvements and fixes.
  • Support of php 8.x was implemented to improve the security of the Acronis Cyber Protect Cloud APS integration endpoint.

Known issues and limitations

  1. Direct upgrade is supported only from version APS 20.11 (Build 2503).
  2. Cyber Protection version 20.4 and later are supported.
  3. Please follow the below upgrade path from version to version: APS 2.0.4 (Build 2104) > APS 2.2 (Build 2324) > APS 20.11 (Build 2503) > APS 2.4 (Build 2574).
    You can download distributives for older versions here: https://kb.acronis.com/content/65155.
  4. An attempt to upgrade Cyber Protect Cloud APS integration from a previous version APS 2.2 (Build 2324) (or older) to the latest version might fail with the following error:
    "SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"
    Please, refer to https://kb.acronis.com/content/67756 for more details.
  5. CI-12173: Plan switch (legacy editions > new editions) fails for partner subscription. Change order fails: Resource #NNNN does not exist.

Obtaining the update

You can download the Acronis Cyber Protect Cloud APS integration version 2.4 via these links: ZIP file, RPM file.

Build2503November 23, 2020
‎

APS 20.11

Supported platform: Acronis Cyber Protect Cloud 9.0 or later

With this update, the Acronis APS package brings support for additional Acronis Cyber Protect Cloud services, editions and offering items.

What's New

  1. Support for Acronis Cyber Protect Cloud platform 20.08 and 20.09
    • New editions:
      • Cyber Protect (billing mode - Per Workload), including:
        • Cyber Protect Essentials
        • Cyber Protect Standard
        • Cyber Protect Advanced
        • Cyber Backup Standard
        • Disaster Recovery add-on.
      • Cyber Backup (billing mode - Per GB), including the only Cyber Backup Standard.
    • Changes in the existing offering items: Microsoft SharePoint Online is no longer a feature but a counter, which supports limits and usage.
  2. Support for additional services for Partner-type subscriptions (support for customers' subscriptions will be implemented in future updates): Files Cloud and Notary.
  3. "Service provider" service profile is renamed to "Partner" to better meet naming in Acronis Cyber Protect Cloud.
  4. Application page in CCPv1 was reworked to no longer contain information about resource usage/limits on subscription. Customers can get this information using the standard CCPv1 page in Home > All Resource Usage.
  5. Update in the list of default service templates, automatically created in Cyber Protection during the initial installation:
    • "Acronis Cyber Protect Cloud" for new Cyber Protect edition
    • "Acronis Cyber Backup Cloud" for new Cyber Backup edition
    • "Acronis Cyber Cloud for Reseller Branding" for both new Cyber Protect and Cyber Backup editions
  6. Documentation improvements

Known issues and limitations

  1. Direct upgrade is supported only from versions 2.2-2324 or 2.2-2104. For earlier, you need to update to 2.2-2104 first. The list of all APS versions can be found here: https://kb.acronis.com/content/65155
  2. PHP 5.6 only is supported.
  3. If you are using Odin Automation 7.x and the current version of Acronis Cyber Protect Cloud APS is earlier than build 1884, please involve Odin to the update and refer to https://kb.odin.com/en/131431
  4. Odin Automation versions 6.0, 7.0, 7.1, 7.2, 7.3, 7.4, 8.0 and 8.2 are not officially supported. Before upgrading the Acronis Cyber Protect Cloud APS package to version 20.11, verify that you have Odin Automation 8.3 at least.
  5. The following performance issues exist in the Acronis APS 20.11 running Odin Automation version 8.3:
    • CI-9033: "Enable Subscription" feature degradation caused by increased number of counters in resource;
    • CI-9479: Provider subscription switch fails due to time out error, and it results in wrong states for some of the services;
    • CI-9283: Intermittent timeout errors during attempts to assign own storage;
    • CI-9497: Switch of subscription leads to fail of Change Order (CH) with Conflict: [1001] error from Cloud;
    • CI-9496: Disabled subscription state in OSA is not propagated to the Cloud;
    • CI-9498: Delays in subscription switch between OSA and the Cloud.

We strongly recommend scheduling the upgrade of Odin Automation to version 20.4 or later with your IM representative.

Obtaining the update

You can download the application via these links: ZIP file, RPM file.

Build2324June 15, 2020
‎

APS 2.2

Supported platform: Acronis Cyber Protect Cloud 9.0 or later

With this update, the Acronis APS package brings support for additional Cyber Protection editions and offering items.

What's New

  1. Support for Acronis Cyber Protect Cloud 9.0
    • New editions:
      • Cyber Backup - Advanced
      • Cyber Backup - Disaster Recovery
      • Cyber Protect - Standard
      • Cyber Protect - Advanced
      • Cyber Protect - Disaster Recovery
    • New offering items:
      • G Suites Seats
      • GMail (including Calendar, Contacts)
      • Google Drive
      • G Suite Shared Drive
      • Google Hosted Storage
      • Office 365 Teams (to be available in Acronis Cyber Protect Cloud in July-2020)
  2. Application and service were rebranded:
    • Acronis Backup Cloud became Acronis Cyber Protect Cloud
    • Acronis Backup service became Acronis Cyber Protection
    • All related information was updated:
      • Application settings
      • UI elements
      • Pop-up notifications
      • Documentation
  3. Support new Acronis Cyber Protect Cloud user notifications:
    • Management Portal notifications
      • Quota overuse
      • Scheduled usage reports
    • Cyber Protection notifications:
      • Failure
      • Warning
      • Success
      • Daily recap about active alerts
  4. During package upgrade, old backup and business notifications will be converted to the new format, using the following logic:
    • Backup Notifications became Management Portal Notifications
      • "Enable": both "Quota overuse notifications" and "Scheduled usage reports" will be enabled
      • "Disable": both "Quota overuse notifications" and "Scheduled usage reports" will be disabled
    • Backup Notifications became Cyber Protection Notifications
      • "Send all types of backup notification": "Failure", "Warning", "Success" notifications will be enabled
      • "Do not send any backup notifications": all notifications will be disabled
      • "Send notifications about errors only": "Failure" notification will be enabled
      • "Send notifications about errors and warnings": "Failure" and "Warning" notifications will be enabled
      • "Daily recap about active alerts" is disabled by default

Known issues and limitations

  1. Direct upgrade is supported only from version 2.0.3 (build 2070) or 2.0.4 (build 2104). If you have a version less than 2.0.3 installed, you need to update to 2.0.3 first.
  2. PHP 5.6 only is supported.
  3. In case you are using Odin Automation 7.x and the current version of Acronis Cyber Protect Cloud APS is lower than build 1884, please involve Odin to the update and refer to https://kb.odin.com/en/131431
  4. Odin Automation 6.0, 7.0, 7.1, 7.2, 7.3, 7.4 and 8.0 are no longer supported.
  5. New offering item Office 365 Teams will be available in Acronis Cyber Protect Cloud in July-2020. Before including it into service templates and service plans, please make sure it is available for your account in the Cloud.
  6. APSOB-6155 [PCP] After package upgrade to version 2.2, Acronis icon is missing on the left pane.
  7. APSOB-6468 [CCPv2] Soft user quotas: if resource usage > 0 and user quota is set to 0, None will be shown for resource quota after saving the changes.
  8. APSOB-6465 [CCPv1] In user creation wizard: user quotas are shown as Unlimited after clicking on "Back", then "Next".
  9. APSOB-6484 [CCPv2] Incomplete localization in user quotas.
  10. APSOB-6050 [Soft user quotas] [CCPv2] Cannot simultaneously create a user and buy additional resource amount (W/A: create first a user with zero quotas and only then buy additional resources).
  11. APSOB-6249 [CCPv2] User status is not refreshed dynamically on user disable/enable.
  12. APSOB-5441 [CCPv2] Unable to assign service for the second subscription of the same OSA customer using different login.

Obtaining the update

You can download the application via these links: ZIP file, RPM file.

Build 2104February 12, 2020
‎

APS 2.0.4

With this update, Acronis APS package brings a security enhancement found in the previous release.

Fixed issues

  • [APSOB-6030] Security issue fixed.

Known issues and limitations

  1. Direct upgrade is supported only from versions 2.0.3 (build 2070). If you have a version less than 2.0.3 installed, you need to update to 2.0.3 first.
  2. Only PHP 5.6 is supported.
  3. In case you are using OSA 7.x and the current version of Acronis APS is lower than 1884, please involve Odin in the update and refer to https://kb.odin.com/en/131431.
  4. Odin Automation 6.0, 7.0, 7.1, 7.2 and 7.3 are no longer supported.
  5. Provisioning of new subscriptions will fail after the upgrade to 1327+ version if service templates do not include all of the required resources. Please refer to Post-upgrade actions in the Deployment Guide for additional information.
  6. [APSOB-5489] Unable to change the quota for a service user with the unlimited quota.
  7. [APSOB-5452] After the upgrade, WebHostingServers quota=0 for a reseller even if there are embedded subscriptions where WebHostingServers quota > 0.

Obtaining the update

You can download the application via these links: ZIP file, RPM file.

Build 2070June 28, 2019
‎

APS 2.0.3

With this update, Acronis APS package offers enhancements and stability improvements and addresses issues found in the previous releases.

Fixed issues

  • [APSOB-5656] Use account contact information instead of the first staff member info while creating an administrator in Acronis Cloud.

Known issues and limitations

  1. Direct upgrade is supported only from versions 1994 and higher. If you have a version less than 1994 installed, you need to update to 1994.
  2. Only PHP 5.6 is supported.
  3. If you are use OSA 7.x and the current version of Acronis APS is lower than 1884, please involve Odin in the update and refer to https://kb.odin.com/en/131431.
  4. Odin Automation 6.0, 7.0, 7.1, 7.2 and 7.3 are no longer supported.
  5. Provisioning of new subscriptions will fail after the upgrade to 1327+ version if service templates do not include all of the required resources. Please refer to Post-upgrade actions in the Odin Automation Integration Guide for additional information.
  6. [APSOB-5489] Unable to change the quota for a service user with the unlimited quota.
  7. [APSOB-5452] After the upgrade, WebHostingServers quota=0 for a reseller even if there are embedded subscriptions where WebHostingServers quota > 0.

Obtaining the update

You can download the application via these links: ZIP file, RPM file.

Build 2062April 2, 2019
‎

APS 2.0.2

With this update, Acronis APS package offers enhancements and stability improvements and addresses issues found in the previous releases.

Fixed issues

  • [APSOB-5570] Unsupported auth type: Bearer

Known issues and limitations

  • Direct upgrade is supported only from versions 1994 and higher. If you have a version less than 1994 installed, you need to update to 1994.
  • PHP 5.6 only is supported.
  • In case you are using OSA 7.x and the current version of Acronis APS is lower than 1884, please involve Odin to the update and refer to https://kb.odin.com/en/131431.
  • Odin Automation 6.0, 7.0, 7.1, 7.2 and 7.3 are no longer supported.
  • Provisioning of new subscriptions will fail after the upgrade to 1327+ version if service templates do not include all required resources. Please refer to the Post-upgrade actions in the Deployment Guide for additional information.
  • [APSOB-5489] Unable to change the quota for a service user with unlimited quota.
  • [APSOB-5452] After the upgrade, the WebHostingServers quota is set to zero for a reseller even if embedded subscriptions exist where the WebHostingServers quota is more than zero.

Obtaining the update

Please download the application here: ZIP file, RPM file.

Build 2058March 6, 2019
‎

APS 2.0.1

With this update, Acronis APS package offers enhancements and stability improvements and addresses issues found in the previous releases.

Fixed Issues

  • [APSOB-5514] Multiple DCs: Usage from the last DC overwrites all usage values for the Branding reseller

Known Issues and limitations

  • Direct upgrade to version 2058 is supported only from versions 1994, 1997, 2007 and 2052. If you have a version less than 1994 installed, you need to update to 1994 prior to updating to 2058.
  • PHP 5.6 only is supported.
  • In case you are using OSA 7.x and the current version of Acronis APS is lower than 1884, please involve Odin to the update and refer to https://kb.odin.com/en/131431.
  • Odin Automation 6.0, 7.0, 7.1, 7.2 and 7.3 are no longer supported.
  • Provisioning of new subscriptions will fail after upgrade to 1327+ version if service templates do not include all required resources. Please refer to Post-upgrade actions in the Deployment Guide for additional information.
  • [APSOB-5489] Unable to change quota for a service user with unlimited quota.
  • [APSOB-5452] After upgrade, WebHostingServers quota is set to zero for a reseller even if embedded subscriptions exist where WebHostingServers quota is more than zero.

Obtaining the update

Please download the application here: ZIP file, RPM file.

Build 2052February 26, 2019
‎

APS 2.0

With this update, Acronis APS package offers enhancements and stability improvements and addresses issues found in the previous releases.

What's New

  • Support for Odin Automation 8.0
  • Acronis Disaster Recovery Cloud. New resources:
    • Disaster Recovery storage
    • Compute points
    • Cloud Servers
    • Internet Access
    • Public IP Addresses
  • Public cloud storage. New resources:
    • Google Hosted storage
    • Microsoft Azure Hosted storage
  • New Acronis Cyber Protect Cloud 7.8 Update 2 resources:
    • Office 365 Mailboxes
    • Office 365 OneDrive
    • Office 365 SharePoint Sites
    • Web Hosting Servers
  • Resource usage synchronization with Acronis Cyber Protect Cloud
  • Support tax categories

Fixed issues

  • [APSOB-4707] Link to download agent is not personified.

Known Issues and Limitations

  • Direct upgrade to version 2052 is supported only from versions 1994, 1997 and 2007. If you have a version less than 1994 installed, you need to update to 1994 prior to updating to 2052.
  • PHP 5.6 only is supported.
  • In case you are using OSA 7.x and the current version of Acronis APS is lower than 1884, please involve Odin to the update and refer to https://kb.odin.com/en/131431.
  • Odin Automation 6.0, 7.0, 7.1, 7.2 and 7.3 are no longer supported.
  • Provisioning of new subscriptions will fail after upgrade to 1327+ version if service templates do not include all required resources. Please refer to Post-upgrade actions in the Deployment Guide for additional information.
  • [APSOB-5489] Unable to change quota for a service user with unlimited quota.
  • [APSOB-5452] After upgrade, WebHostingServers quota is set to zero for a reseller even if embedded subscriptions exist where WebHostingServers quota is more than zero.

Obtaining the update

Please download the application here: ZIP file, RPM file.