Alerts

An alert is a message that warns about actual or potential problems. The Alerts view lets you rapidly identify and solve the problems by monitoring the current alerts and view the alerts history.

Active and inactive alerts

An alert can be either in an active, or inactive state. The active state indicates that the issue that caused the alert still exists. An active alert becomes inactive when the problem that caused the alert is resolved either manually or on its own.

Note: There is one alert type that is always active: "Backup not created". This is because even if the cause of this alert was resolved and the following backups successfully created, the fact that the backup was not created remains.

Fixing issues that caused alerts

To find and fix the issue that caused the alert, click Fix the issue. You will be taken to the corresponding view,where you can examine the issue and take the necessary steps to resolve it.

Optionally, you can click View details to get more information about the alert you select.

Accepting alerts

By default, the Current alerts table lists both active and inactive alerts until they are not accepted. To accept an alert, select it and then click Accept. By accepting an alert you acknowledge the alert and agree to takeresponsibility for it. The accepted alerts are then moved to the Accepted alerts table, with the alert state unchanged.

The Accepted alerts table stores the history of the accepted alerts. Here, you can find out who accepted the alert and when it happen. The accepted alerts of both states can be removed from the table either manually, by using Delete and Delete all buttons, or automatically (see "Configuring alerts" later in this section).

To export entire table contents to a *.txt or *.csv file, click Save all to file.

Alerts view on the management server

When the console is connected to the management server, the Alerts view displays alerts collected from both the registered machines and the management server.

Alerts collected from the registered machines:

• Appear in the Alerts view independently from these machines.
• Accepted separately both on the management server side and the registered machines.

Similar alerts collected from a number of machines are combined in a single group alert. The Machine column for group alerts looks as Multiple (X), where X - is the number of the registered machines that have this alert. Once a single active alert in the group becomes inactive, the alert is moved to a new or to the existing inactive group. The number of associated machines (X) is reduced for the active group alert and increased for the inactive group alert respectively.

To obtain information about machines associated with the group alert, click View details.

Configuring alerts

Use the following options at the top of the Alerts view to configure alerts:

• Show/hide alerts - specify the alert types to display in the Alerts view.
• Notifications - set up e-mail notifications about alerts.
• Settings - specify whether to move inactive alerts to the Accepted alerts table automatically; set how long to keep the accepted alerts in the Accepted alerts table.