How do I track a Large Scale Recovery order status?
On the Acronis Web site, the Initial Seeding / Recovery tab shows you the status of all your orders.
Available – The license can be used for any machine.
License assigned – This status is set upon completion of the Large Scale Recovery order form. This means that the license cannot be used for any other machine.
Order processing in datacenter started - Order processing in the datacenter started.
Data download started – Data transfer from Acronis Online Backup Storage to a USB device has started.
Data download successfully completed – This status is set immediately after data transfer completion.
[Occasional] Data download error – An error occurred when transferring the data.
Order completed – The disk with backups has been sent to the customer.
[Occasional] Delivery address is not specified or incorrect – The datacenter staff cannot send the disk. On the same Web page, click My delivery address and specify the correct address.