I used the online chat support a few minutes ago, and I have to say that this was the BEST experience i have EVER had. I can't tell you enough how pleasurable it was to be able to talk to someone who is not stuck to a script and unable to think. I asked a simple question and got a fast accurate answer. It was INCREDIBLE!!! I wish every company worked the way yours does in this department. Words just don't express enough how thrilled I am, and written words are even worse.