Logs

When you have a problem with your MassTransit, server the following logs can help you troubleshoot the issue. The logs will also provide important information that the MassTransit technical support team can use when helping to fix any MassTransit related issues.

MassTransit Log located in MySQL. This log can be viewed using the MassTransit Administrator or the web if you are using MassTransit HP.

MassTransit server folder Logs. This can be found in the MassTransit program files directory:

• on 32-bit machines, the default location of the folder is:
  • for MassTransit HP 7.0 – C:\Program Files\Group Logic\MassTransit Server 7\Logs;
  • for MassTransit HP 7.1 to 7.6 – C:\Program Files\Group Logic\MassTransit Server\Logs;
• on 64-bit machines, the default location of the folder is:
  • for MassTransit HP 7.0 – C:\Program Files (x86)\Group Logic\MassTransit Server 7\Logs;
  • for MassTransit HP 7.1 to 7.6– C:\Program Files (x86)\Group Logic\MassTransit Server\Logs;
  • for MassTranshit HP 7.6 or newer - C:\Program Files (x86)\Acronis\MassTransit Server\Logs;

This has text log files about the MassTransit engine (MassTransit and MassTransit Transporter services) and MassTransit Administrator. These can be used if the MassTransit engine is not starting and the MySQL logs are not viewable. These log files are typically used by the MassTransit support team to help troubleshoot problems.

Windows Application and System logs for MassTransit related issues.

PHP log file (See Installing MTWeb 7 on how to set this up). This is only for MassTransit HP installations.