Troubleshooting

In this section

Some file types do not transfer when using HTTP with Firefox

Error Messages When Trying to Load the MTWeb Site in a Browser

Web Client Users Repeatedly Prompted to “Enter Network Password”

MassTransit does not send .DS_Store files

Some file types do not transfer when using HTTP with Firefox

Solution: When transferring files from a Mac to a MassTransit server using Firefox’s built-in HTTP file transfer support (without the MassTransit Plug-in), you will be able to select two file types that cannot actually be transferred using HTTP. The affected types (.app and .pkg files) are considered “bundles” or “packages” on Mac OS X. They normally look like a single file but are essentially folders containing multiple related files. The HTTP protocol is not designed to transfer folders and is unable to actually transfer these files, but a bug in Firefox allows them to be selected nevertheless.

If you need to transfer .app or .pkg files, you can enclose them in .zip file or install the MassTransit Web Client Plug-in, which allows you to transfer folders, including bundles. You can also avoid the specific bug by using Safari, which will properly prevent selection of bundles.

Error Messages When Trying to Load the MTWeb Site in a Browser

Symptom: Instead of loading the MTWeb login page (or any other MTWeb page), I see a page with one of the following error messages:

Solution: Contact your MassTransit administrator.

Web Client Users Repeatedly Prompted to “Enter Network Password”

Users attempting to access a MassTransit file transfer website hosted on Microsoft IIS may be prompted with a Windows authentication dialog if the MassTransit website permissions have not been configured to allow Anonymous access. As a result, a dialog box asking “Enter Network Password” may appear throughout the web session.

Solution: To resolve this behavior, Microsoft IIS must be configured to allow Anonymous access. You need to contact the Administrator of your MassTransit Server to enable the Anonymous access.

MassTransit does not send .DS_Store files

MassTransit has been designed to ignore Unix and Macintosh system files that begin with a period ‘.’ character. Files beginning with a period character will not be included in MassTransit file transfers.

Some examples of these files include:

“.DS_Store” files are used to store Macintosh Finder window positioning information, among other things, which are not preserved by MassTransit.

“.HSResource”, etc. files are created by non-Mac OS X Unix-based AppleShare IP servers, and thus are generally only visible to MassTransit for Windows when mounting the Unix volume using NFS or SAMBA. These files are currently not interpreted by MassTransit for Windows, and are thus ignored. Macintosh clients will typically not see these files.