Acronis supports MassTransit Server on Windows 64-bit platforms. Currently, version 7.0.1 of the MassTransit Web Client plug-in (available for the latest MassTransit HP 7.0.1 Servers) is supported for Safari in 64-bit mode but it is not supported for Internet Explorer running in 64-bit mode. MassTransit Web Client plug-ins prior to version 7.0.1 are not supported for Internet Explorer and Safari browsers running in 64-bit mode. However, you can use the MassTransit Web Client plug-in on a 64-bit operating system by running the browser in 32-bit mode.
If you do not want to switch your browser to 32-bit mode and the HTTP transfer method is available on the server, you can use it to transfer files with the MassTransit Web Client. To use HTTP, click the Switch to use HTTP link on the "Send Files" or "Download Files" page.
If you are using Mozilla Firefox, you shouldn’t have any problems with MassTransit Web Client on 64-bit Windows and Mac, since all current versions of Firefox released by Mozilla are 32-bit.
To use MassTransit Web Client 7.0.1 via Internet Explorer on 64-bit operating systems, you must run Internet Explorer in 32-bit mode. If you use MassTransit Web Client prior to version 7.0.1, you must run Internet Explorer or Safari in 32-bit mode. The 64-bit platforms of Window and Mac have both the 32-bit and 64-bit versions of Internet Explorer and Safari available.
Set Internet Explorer 8 to run in 32-bit mode on 64-bit Windows
The 32-bit version of Internet Explorer is available in the Start menu. Commonly, the 32-bit Internet Explorer is the default browser. However, some programs will automatically launch the 64-bit version of the browser. To check which version of Internet Explorer is currently running open the Help menu in IE and select About Internet Explorer. If you are running the 64-bit browser, it will say "64-bit Edition" after the version number. In this case, close Internet Explorer and:
1. Go to the Start menu → All Programs.
2. Run the 32-bit version of the browser by clicking on the Internet Explorer application.
Set Safari 5 to run in 32-bit mode on 64-bit Mac OS
To run Safari 5 in 32-bit mode:
1. Quit Safari if it is running.
2. Open Applications.
3. In Applications, highlight the Safari application and press Command (Apple) key+I, or open File → Get Info.
4. In the Safari Info window, mark the Open in 32-bit mode check box and close the window.
5. Restart Safari.
Now, you can download the MassTransit plug-in for the Web Client and use it to transfer files.
MassTransit Web Client versions 6 and later run natively on Mac OS X 10.4 (Tiger) and later.
Windows 7 is supported when using the MassTransit 6.1 Web Client.
Uninstallation of the MassTransit 6.1 Web Client from Windows Vista by users without administrative privileges is possible only if User Account Control (UAC) is turned ON. In this case, click Start -> Control Panel, open the Programs and Features window and click on "MassTransit Web Client". Then, click on the Uninstall button. While uninstalling, a message will appear stating that the application you are attempting to uninstall is from an unidentified publisher. You can click on the Details button in the left bottom corner of the window for more information. This will display the following information, though the version number will vary with subsequent releases: 6.1.0174, Group Logic, Inc.
After the uninstallation completes, delete the MTAssistant folder and its contents from the following destination on your system drive: ~\Users\<User Name>\AppData\Local\
Note: Uninstallation of the MassTransit 6.1 Web Client from Windows Vista is not possible by users without administrative privileges if User Account Control (UAC) is turned OFF. If you attempt to remove the web client, a message will appear stating: "You must be an Administrator to remove this application. To remove this application, you can log on as an Administrator, or contact your technical support group for assistance." In this case, you will have to contact your system administrator to execute the uninstallation.
Installation of the MassTransit 6.1 Web Client on Windows Vista by users without administrative privileges requires the following:
If User Account Control (UAC) is turned ON, a message will appear stating: “To continue, type an administrator password, and then click OK.” You will need to type an administrator’s password or contact your system administrator to enter the password in order to proceed with the installation. After the Web Client is installed, users without administrative privileges on this machine can successfully use it to transfer files.
Note: Installation of the MassTransit 6.1 Web Client on Windows Vista by users without administrative privileges is not possible when User Account Control (UAC) is turned OFF. If you attempt to run the installer, a message will appear stating: “This installer requires administrator privileges.” In this case, you cannot proceed any further. You will have to contact your system administrator to execute the installation. After the Web Client is installed by the administrator, users without administrative privileges on this machine can successfully use it to transfer files.
To configure the refreshing period for Web clients, you need to contact the Administrator of your MassTransit Server. The default setting is 10 seconds.
To provide increased administration control, MassTransit Servers allow administrators to completely disable the My Account tab, preventing users from changing their passwords. If you need to change the Web client password you need to contact the Administrator of your MassTransit Server.
The "Please choose a contact or service before starting the file transfer." message appears when Web client contacts / Ad hoc contacts are not permitted to send files to the MassTransit server but are required to send the files to a particular contact or to process them to a service.
Check which transfer mode you are using: the MassTransit Assistant plug-in or the HTTP mode. The HTTP transfer mode allows sending files up to 2GB unless the MassTransit administrator has set the maximum size of the file transfers to a lower value.
If you want to transfer files larger than 2 GB in one transfer, please use the MassTransit Assistant plug-in which has no limitation on the size of the transferred files.
On the Introduction page you can find detailed information about the available transfer modes and about how to send/receive files.