Updating virtual appliances

On-premises deployments

To update a virtual appliance (Agent for VMware or Agent for Scale Computing HC3) whose version is below 15.24426 (released September, 2020), follow the procedure in Updating agents.

To update virtual appliance version 15.24426 or later

  1. Download the update package as described in http://kb.acronis.com/latest.

  2. Save the tar.bz files in the following directory of the management server machine:

    • Windows: C:\Program Files\Acronis\VirtualAppliances\va-updates

    • Linux: /usr/lib/Acronis/VirtualAppliances/va-updates

  3. In the Cyber Protect web console, click Settings > Agents.

    The software displays the list of machines. The machines with outdated virtual appliances are marked with an orange exclamation mark.

  4. Select the machines that you want to update the virtual appliances on. These machines must be online.

  5. Click Update agent.

  6. Select the deployment agent.

  7. Specify the credentials of an account with administrative privileges on the target machine.

  8. Select the name or IP address that the agent will use to access the management server.

    By default, the server name is chosen. You may need to change this setting if the DNS server is unable to resolve the name to the IP address, which results in error during the virtual appliance registration.

The update progress is shown on the Activities tab.

During the update, any backups that are in progress will fail.

Cloud deployment

For information on how to update a virtual appliance in cloud deployment, refer to Updating agents in the cloud documentation.