Once Files Advanced users connect to the Files Advanced Web Server, their devices appear on the Devices list.
Here you can view detailed status information about all used devices. You can also wipe Files Advanced app or change its password.
User Name – Active Directory (AD) display name for an LDAP user or a name chosen by an Ad-hoc user.
Device name – Device name set by the user.
Model – Product name of the user's mobile device.
OS – Type and version of the mobile or desktop operating system.
Version – Version of the Files Advanced app or the desktop client used.
Status – Status of the Files Advanced app, which could be:
Managed;
Managed, pending remote wipe;
Unmanaged, remote wipe succeeded;
Unmanaged, pending remote wipe;
Unmanaged by user;
Wiped after user entered incorrect password.
For the desktop client, the single status is Sync & Share.
Last Contact – Date and time of the last connection between the management server and the Files Advanced app/desktop client.
Policy – Name and link to the management policy applied to a user.
Actions
More Info – Shows additional details about the device and editable device Notes field.
App password reset (for mobile devices only) – Resets the Files Advanced app lock password on the selected device. To do this, you have to generate a confirmation code by using the password reset code shown on the user’s device screen.
Remote wipe (for mobile devices only) – If selected, all the files in the Files Advanced app and its own settings are deleted, once the device connects to the management server. No other apps or OS data is affected.
Remove from list – This removes a desktop client from the Device list. For mobile devices, this removes the selected device from the list and un-manages it without wiping it. This is typically used to remove a device that you do not expect to ever contact the Files Advanced management server again. If you have enabled "Allow mobile clients restored to new devices to auto-enroll without PIN ", such a new device will automatically appear as managed, once it connects to the server.
Exporting the data about the devices
The data about all devices in this list could be exported in txt, csv or xml file.
To do this, click on the Export button and select the desired file format.
Exported data consists of:
User Name
Name of the mobile device or computer used
Model of the mobile device
OS type and version of the device
Files Advanced app or desktop client version
Blackberry Dynamics Mobile application management status
Mobile device or desktop client status
Date and time of Files Advanced app enrollement with the Files Advanced Web Server
Date and time of the last contact between the Files Advanced app or desktop client with the Files Advanced Web Server