Installing protection agents in macOS

Prerequisites

Download the agent that you need on the workload that you plan to protect. See Downloading protection agents.

To install Agent for Mac (x64 or ARM64)

  1. Ensure that the machine is connected to the Internet.
  2. Double-click the installation file (.dmg).
  3. Wait while the operating system mounts the installation disk image.
  4. Double-click Install.
  5. If a proxy server is enabled in your network, click Protection Agent in the menu bar, click Proxy server settings, and then specify the proxy server host name/IP address, port, and credentials.
  6. If prompted, provide administrator credentials.
  7. Click Continue.
  8. Wait until the registration screen appears.

  9. Register the agent under a customer tenant account. For more information about registration, see Registering workloads by using the graphical user interface.

  1. [If the agent is registered under an account whose tenant is in the Compliance mode] Set the encryption password.

  2. If your macOS version is Mojave 10.14.x or later, grant full disk access to the protection agent to enable backup operations.

    For instructions, see Grant the 'Full Disk Access' permission to the Cyber Protection agent (64657).

  3. To use the remote desktop functionality, grant the required system permissions to the Connect Agent. For more information, see Granting the required system permissions to the Connect Agent.