Viewing Reports Created by a Task

When a task is selected in the console tree, the details pane lists the reports created by that task, with the following information on each report:

•Name - By default, the name of the report is composed of the task name followed by the date and time the task was started.

•Type - Can be Scheduled or Manual, depending on whether the task was run by a schedule or by hand, respectively.

•Error - Report encountered an error. Click this status to view the error message. Use Server Log Viewer to find more information about the error.

•E-mailed - Appears only for Audit Log reports and Shadow Log reports. Possible values:

•Yes - The report included in the e-mail delivery was successfully delivered to some or all of the intended recipients. Yes is displayed only after the sending process is complete.

•The report included in the e-mail delivery did not reach all of the intended recipients.

If an error occurs during the e-mail delivery of a report, you can use Server Log Viewer to determine the reason.

If your computer has anti-virus or anti-spam software installed and running and an error occurs during the e-mail delivery of a report, the error information may not be reported in the DeviceLock Enterprise Server log. This behavior occurs because anti-virus and anti-spam products, for example, Symantec Norton AntiVirus, can automatically intercept e-mail traffic.

For information about how your anti-virus or anti-spam program works, consult the manufacturer's documentation included with your program.

•Scheduled by - Identifies the user account that started the task of creating this report.

•Scheduled from - Identifies the computer from which the report creation task was started.

The shortcut menu on a report in the details pane provides the following commands:

•Send via e-mail - Sends the completed report through e-mail. Enter the report recipient addresses in the dialog box that appears when you select this command. This command is not available in the menu for Relations Charts.

•Save As - Exports the report to a file. Hover over this command to select the export format. This command is not available in the menu for Relations Charts.

•View parameters - Opens the dialog box to view the report options of that report.

•Delete Report/Delete Reports - Deletes the selected report or reports. Multiple reports can be selected by using the Shift or Ctrl key.

•Refresh - Updates the list of reports with the most recent information.

Note:

•There are no commands Send via e-mail and Save As in the menu for the Relations Chart as Relations Charts cannot be sent by e-mail or saved as files.

•The Send via e-mail command requires a mail server to be specified (see Configuring E-mail Delivery of Reports). Otherwise, this command does not appear on the menu.