Alerts Settings: Delivery retry parameters
Use the Delivery retry parameters tab in the Alerts Settings dialog box to configure DeviceLock Service actions in case of alert delivery failure.
To open this dialog box, do either of the following:
•Right-click Alerts in the console tree, and then click Manage.
•Select
Alerts in the console tree, and then click
Manage 
on the toolbar.
•Select Alerts in the console tree; then, in the details pane, right-click Delivery retry parameters and click Manage.
•Select Alerts in the console tree, and then double-click Delivery retry parameters in the details pane.
Note: You can define different online vs. offline alert settings. Online alert settings (Regular Profile) apply to client computers that are working online. Offline alert settings (Offline Profile) apply to client computers that are working offline. By default, DeviceLock works in offline mode when the network cable is not connected to the client computer. For detailed information on DeviceLock offline policies, see
DeviceLock Security Policies (Offline Profile). |
DeviceLock generates and delivers alerts the moment the alert conditions are met. If alerts cannot be delivered on the first try, DeviceLock creates a queue to store undelivered alerts for a specified amount of time and sends them again. You can specify the maximum number of times DeviceLock attempts to send an alert, set the interval between delivery tries and also define the amount of time undelivered alerts are kept in the queue for delivery.
Complete the Delivery retry parameters tab as follows:
•Delivery retry count - Specify the maximum number of times DeviceLock attempts to send an alert if the first delivery attempt fails. If the first delivery attempt fails, the alert is deferred to the queue and marked as having had one delivery attempt. Thereafter, each time the queued alert is sent and delivery fails, the number of attempts is incremented.
This parameter must contain a value between 0 and 999. The default value is 3.
When the delivery retry count is reached and delivery fails, DeviceLock logs an error in the Audit Log (“<channel name> for alerts is unavailable and temporary disabled due to error: <error code> - <error description>”) and temporarily stops further transmissions through the alert delivery channel (SNMP, SMTP and/or syslog).
DeviceLock will automatically attempt to re-establish connection with the specified SNMP, SMTP, or syslog server when checking its connection state (whether it is online or offline, see
Switching Between Online and Offline Mode for details). If the connection is restored, DeviceLock resumes sending alerts.
Different values of this parameter are used for regular and offline profiles.
•Delivery retry interval: seconds - Specify how many seconds DeviceLock waits before it attempts next delivery of the alert, if the previous delivery failed. This parameter must contain a value between 10 and 3600.The default value is 600 seconds.
•Keep in queue: hours - Define the amount of time in hours undelivered alerts are kept in the queue for delivery before they are deleted. The same queue is used for all delivery channels (SNMP, SMTP and/or syslog).
This parameter must contain a value between 1 and 999. The default value is 1 hour.
This parameter can be specified only for the regular profile. The same value of this parameter is used for both profiles (regular and offline).
