By AI, With AI, For AI: Building IT services in the AI-first era

MSPs want to grow. Yet the cost of growth keeps eating the margin that extra growth was supposed to deliver. Traditionally, more customers means more endpoints, more tools, more alerts, more billing entities, more compliance frameworks. Headcount scales with the work, but margins don't seem to keep up.

That problem has a new shape now.

AI is changing how every IT environment is built, run and protected and the speed at which they are done. Standing still is going backwards, and bolting AI features onto disconnected tools is not a strategy. It is an expensive workaround that increases technical debt.

At our recent event, “The Pivotal Point of IT: Building services for the AI-first era,” Acronis demonstrated a new generation of Cyber products built natively on the Acronis Cyber Platform. They are organized around a simple framework: By AI, With AI, For AI. Each part answers a specific MSP need in the AI era.

AI-first development means faster releases and deeper capability. Acronis uses a unique foundation for rapid development of secure and reliable software, Cyber Fabric, to deliver capabilities to partners at unprecedented speed.

Tool sprawl is the silent margin killer for MSPs. AI assistance and automation are now embedded across every Acronis service. Natively integrated AI means less context switching, fewer tabs and more billable hours. Consolidation, when done with AI at the core, attacks tool sprawl directly.

Every IT environment now runs on, with or by AI. That means new workloads to protect, new usage to govern and new agents to orchestrate. The Acronis platform protects AI workloads, governs AI usage and orchestrates AI agents … all within the same console MSPs already use for everything else.

Most MSPs and VARs run their day across a half-dozen consoles: the security platform in one tab, the partner portal in another, the service desk in a third, billing and partner management somewhere else. Different domains, different logins, different UIs. Single sign-on takes the edge off, but SSO is optimizing something that should be removed, the forced screen change between apps and functions that belong together as one.

Cyber Console brings the entire workflow experience together:

• Manage customer tenants and assets from the same console.

• Access partner training, certification, marketing materials and automation without switching screens.

• Submit a support request seamlessly without leaving your workflow.

• Feel at home in a UI designed for technicians, business teams and AI agents in every language, global and local.

One platform. One experience.

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Cyber Intelligence is native AI for operations: Contextual insights, trend analysis, service gaps discovery, operational analytics and agent orchestration across Acronis services and third-party tools.

The business value is not just "operational savings." That would be a massive understatement. Intelligence also drives revenue generation by discovering service gaps in customer environments and turning them into managed-service opportunities your sales team would otherwise miss.

Just imagine … same customer base and more revenue per account with no added widgets or third-party marketing tools required.

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Most MSPs cannot hire an AI engineer right now. The supply is not there, the salaries are out of reach and the road to profitability for a custom-built AI practice is long.

Cyber Studio is the no-code answer. Integration plus automation plus GenAI in one place with an agent builder, workflow orchestration and deterministic and agentic flows open to third-party services. MPSs will be able to build AI services fast and sell AI services profitably without standing up a parallel engineering organization.

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Pure AI-assisted development without a secure, performant foundation produces fragile code at scale. Cyber Fabric is the solution: plan, build and run software with reliability and security woven into the fabric itself.

Acronis uses Cyber Fabric to deliver new capabilities natively integrated into the platform at unprecedented speed.

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Cyber Partner is not a bolt-on portal with illusionary benefits. It is a partner-first program built into the product itself — the first of its kind. It brings together three things that partners have been asking for:

1. Professional services automation to automate service desk ticketing and customer support with AI, as well as track time, manage projects, accomplish SLAs, integrate billing and invoicing, and enhance reporting, all fully integrated with Cyber Studio.
2. Compliance management to monitor whether clients adhere to applicable frameworks, regulations and even insurance policies. If gaps or drift are identified, automation enables instant remediation.
3. A credit-based benefit system that replaces one-size-fits-all rewards. As you increase readiness and consumption, you accumulate credit that are redeemable in meaningful ways that fit your business, not just the vendor's catalog.

This is the biggest announcement of the event, and it’s the one that has the greatest positive impact on MSPs delivering infrastructure services.

Acronis Cyber Frame is the Partner Cloud:

• Cyber Frame Cloud: Infrastructure-as-a-service from all 50+ Acronis data center regions worldwide. No additional vendors, contracts, hardware, interfaces or support channels needed. It is turnkey and can be provisioned directly from the console.

• Cyber Frame Local: Hyperconverged infrastructure deployed on partner-owned hardware in any data center, anywhere, with the same management, same automation and same partner-operated control.

Incredibly, RMM, EDR, backup and recovery are included at no additional cost. And both cloud and local instances of Cyber Frame are protected, managed and automated by default on the Acronis Cyber Platform. That means they are multitenant by design, partner-owned and built for digital sovereignty and compliance.

Pricing is by compute, storage and network. You can create your own offerings and charge by resource, instance, user or any other unit you want at a margin you control. No direct vendor-to-end-customer contracts that erode the relationship over time. If you are an Acronis partner, you can spin an instance up right now in minutes from the same console. If you are not a partner yet, every Acronis free trial includes all Acronis features and services, including Cyber Frame, so you can see the future for yourself at no cost.

The pivotal point in IT is not a slogan. It is a rare window of opportunity. The kind that comes along once in a generation. But windows like this do not stay open forever. The MSPs who move now will build the next decade of managed services on a platform designed for AI from the foundation, not retrofitted to it. MSPs who wait will spend the next three years catching up to the ones who did not.

We are incredibly excited to bring this complete vision of IT services to life for the MSP community. Let's make the pivot together.

Click here to watch a restream of “The Pivotal Point” LIVE event.