Known Issues

Microsoft’s TMG product has a bug/limitation where it closes push notification (i.e., long-running TCP socket) connections, which affects Acronis Access in the following ways:

• All the Access desktop clients that connect through it cannot use push notifications and will be forced to use the legacy polling mode. The clients therefore cannot sync Network nodes because that requires a working push notification connection to the Access server for technical reasons.

  Using legacy polling is inefficient and generates a significant additional load on the Access server.

  This is not an Acronis Access bug and therefore we cannot fix it.
  You can either escalate a case with Microsoft support to investigate the configuring of the TMG to support push notification connections, or you can switch to a different firewall that properly supports push notification connections.