PSA email servers

PSA can automatically generate and send notification emails to PSA team members and customers. It can also receive incoming emails, and convert them to PSA tickets.

There are three PSA email servers:

• Outgoing

  The system uses the PSA outgoing email server to send notification emails to customers and to PSA team members. For more information, see PSA notification emails and templates.

• Invoice

  The system uses the PSA invoice email server to send invoices to customers.

• Incoming

  The system can use the PSA incoming email server to parse and convert incoming emails into tickets, and assign these tickets to the relevant user or company.

PSA email server protocols

Each PSA email server can have the following protocol type:

• SMTP (default)

• Exchange

• Office365

  For an Office365 protocol type, the system uses the current browser session to detect if you are already signed in to a Microsoft Office365 MFA account. If you are, it activates the integration with the email details of that Microsoft account. If you are not, it asks you to sign-in.

  In this way, there is a possibility that you inadvertently activate the server integration for an incorrect account. To avoid this, sign out of your Microsoft account before activation.

PSA email server use of Secure Sockets Layer (SSL)

The PSA email servers can optionally use SSL to encrypt email messages during transport.

SSL is only supported in these scenarios:

• Secure (TLS) - StartTLS - Port 587

• Secure (SSL) - SSL - Port 465