Changing API keys

After you provide your ConnectWise PSA credentials to activate the integration, you can only change the public and private API keys.

For more information on how to generate a new set of API keys, see Creating an API member and getting API keys.

If you need to change your ConnectWise PSA site or company details, you must deactivate the integration and re-activate it.

To change API keys

Company administrator

Custom role with 'Manage integrations' permission or 'Configure integration settings' permission

  1. [If required] Open the integration.

  2. Select the INTEGRATION SETTINGS tab.

  3. In the Credentials section, click .

  4. Enter the new Public key and Private key.

  5. Click .