Acronis Expert Support Advisory

Introducing the Acronis Expert Support Advisory service — a specialized offering crafted exclusively for our partners and customers. This bespoke service connects you directly with one of our expert support engineers to act as your personal advisor on smaller-scale projects.

Within each Advisory session, we provide targeted support for custom tasks, aligning service with the intricacies of your unique environment. Please note that each Advisory session is limited to four hours of dedicated engineer time.

The service is available to users of the following products: Acronis Cyber Protect, Acronis Cyber Protect Cloud and Acronis Cyber Infrastructure.

Get started with our Expert Support Advisory

Explore white-glove services that tailor guidance specific to partner and customer environments. Connect directly with highly skilled support engineers who get to know and solve your unique challenges.

An extension of your team
Acronis Expert Support Advisory offers partners and customers exclusive access to support engineer assistance to answer your questions, and tackle small-scale projects and custom tasks. Our engineers provide targeted support that aligns with the intricacies, complexities and goals of your or your clients’ unique infrastructure.
Step-by-step comprehensive support
Save time with guided installation and configuration. Our experts walk you through the initial installation and configuration processes of your Acronis solution. Whether deployment is in a complex environment and / or with advanced feature enablement, Expert Support Advisory makes it easy to adopt Acronis — effortlessly and efficiently.
Seamless update deployments
Environments that require high availability may need additional attention. Acronis support engineers lead you through seamless update deployments and help optimize your management processes moving forward. Stay up to date with your Acronis solutions’ latest capabilities and ensure productivity.
Guided setup of enhanced features
Our experts assist in setting up supplementary features, advanced packs and integrations. We recommend Expert Support Advisory for our partnersand customers seeking enhanced synergy and value from existing solutions.
Health check reviews
Expert Support Advisory service conducts comprehensive reviews of your deployment, including health checks. Acronis support engineers proactively assess areas of improvement within your deployment processes, provide recommendations and help you adhere to engineering best practices.
Fine-tuned protection
Optimize and fine-tune deployment based on health reviews conducted by Acronis support engineers. The support engineering team provides end-to-end assistance — not only pinpointing areas of concern, but also helping you troubleshoot and enhance solution management efforts.
Expert data recovery assistance
In a disaster, Acronis helps you manage emergency configuration and deliver data recovery assistance. Our experts facilitate your efforts towards returning to normal operations.

How can Acronis help you

Here are just a few examples of the tasks covered by our Expert Support Advisory service:

Guided installation and configuration: Our experts will guide you through installation and initial configuration of your Acronis solution. This is particularly valuable for deployments in complex environments and/or with advanced feature enablement.
Guided update deployments: If your environment requires high availability, our engineers can lead you through seamless update deployments and help optimize your management processes going forward.
Enhanced feature setup and enablement: Elevate the potential of your deployments with expert assistance in setting up supplementary features, advanced packs, and integrations. Recommended for those seeking enhanced synergy and value from their existing solution deployments.
Managed deployment review and optimization: Our experts can conduct comprehensive reviews of your deployment, including health-checks and providing fine-tuning recommendations that adhere to engineering best practices. This proactive approach aids troubleshooting and optimizes solution management efforts.
Emergency configuration and data recovery: In disaster situations, where external factors have compromised your regular solution operations, Acronis can help with managed emergency configuration and data recovery assistance.

While the Expert Support Advisory service encompasses a wide array of potential tasks, it does not include general deployment design assessments and hardware requirement reviews, as installations adhere to your provided specifications. If you require clarification on these specifications, please consult the product documentation or contact Acronis Professional Services.