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If a Partner cannot find a solution in Acronis User Guide, Knowledge Base or Forum, he or she should escalate the case to Acronis T2 Support by sending an email to MSP support e-mail address or submitting a case through Acronis Support page using the following template:
1. Customer cloud account name*: Login name used by the End User (for the account where issue is reproduced).
2. Pick the Severity*:
Sev A | Business operations are down or non-operational. Multiple / all machines are affected. |
Sev B | Major product or service feature affected. One/few machines are affected. |
Sev C | Product or service is affected to a limited degree, with irregular behavior happening only under specific conditions. |
Sev D | How-to; pre-sales; minor usability; GUI; questions about product functionality, requirements, setup |
3. Subject*
4. Describe your request*
5. Additional information
*Obligatory
죄송합니다. 브라우저가 지원되지 않습니다.
Acronis의 새로운 웹 사이트가 현재 귀하의 브라우저 버전과 호환되지 않는 것 같습니다. 걱정하지 마십시오. 쉽게 해결될 수 있는 문제입니다! Acronis의 완전한 웹 사이트를 보려면 지금 귀하의 브라우저를 업데이트하면 됩니다.