To make changes to Print Server Settings, click Settings on the Access Connect Administrator window, then click the Print Server tab. Changes you make to print server settings take effect immediately after you click the Apply or OK button.
When a job fails for any reason —LPR error code, TCP connection terminated, error from Windows print queue—the job status is set to Offline and it is sent to the end of the queue. Use the Print Server tab to configure the interval that will elapse before the server retries printing the job.
By default, Access Connect automatically retries offline jobs every five minutes until the job prints successfully. To disable this feature, uncheck the Retry offline jobs every . . . box. You can enter only one auto-retry interval, which applies to all offline jobs.
Access Connect can also automatically delete jobs that have been offline for a specified period of time. This functionality is disabled by default, and, when enabled, the default setting is one day. To enable this feature, check the Delete jobs that have been offline for . . . box.
Note: In order to make sure that jobs aren’t automatically deleted because of a queue-wide problem, such as a network problem, or printer turned off, Access Connect will not automatically delete a job after the configured period of time unless at least two other jobs have been successfully printed since the job went offline.
For the purposes of our performance counters, any queue that has more than one offline job and has not successfully processed a job since the last job went offline is considered an offline queue. So a single offline job does not make a queue offline—it could just be a bad job, but having multiple offline jobs without any recent successful jobs would suggest that a queue-wide problem exists. A queue that is offline does not differ from an online queue in terms of its processing; how it is reported in erformance counters is the only difference.
If you want each print job to be logged in the Windows Event Log, check the Log print job processing results box. You can enter a location for storing temporary files; as a default, Access Connect uses the default temporary directory.