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Subprocessors

  • Acronis Subprocessors List
  • • Acronis Group Subprocessors
  • 1.1 Acronis AG
  • 1.2. Acronis ANZ Pty. Ltd.
  • 1.3. Acronis Asia Pte. Ltd.
  • 1.4. Acronis Asia Research and Development Pte. Ltd.
  • 1.5. Acronis BSC LLC Belgrade
  • 1.6. Acronis Bulgaria EOOD
  • 1.7. Acronis Cyber Protection SRL
  • 1.8. Acronis Germany GmbH
  • 1.9. Acronis Germany GmbH Sp. z.o.o Oddział w Polsce
  • 1.10. Acronis Inc.
  • 1.11. Acronis, Inc.
  • 1.12. Acronis India Private Limited
  • 1.13. Acronis International GmbH
  • 1.14. Acronis International Pte Ltd.
  • 1.15. Acronis International Pte Ltd –South Korea branch
  • 1.16. Acronis Italia SRL
  • 1.17. Acronis Japan KK
  • 1.18. Acronis Limited
  • 1.19. Acronis Management LLC
  • 1.20. Acronis Netherlands B.V.
  • 1.21. Acronis SAS
  • 1.22. Acronis SCS, Inc.
  • 1.23. Acronis South African Holding Co Proprietary Limited
  • 1.24. Acronis Spain Cyber Protection SL
  • 1.25. Acronis Türkiye Cyber Technologies Corporation
  • 1.26. Acronis Türkiye Cyber Technologies Corporation - Antalya branch
  • 1.27. Computicate Development B.V.
  • 1.28. CyberLynx Security Ltd.
  • 1.29. DeviceLock, Inc.
  • 1.30. DevLockCorp Ltd
  • 1.31. DeviceLock CY Ltd.
  • 1.32. GroupLogic, Inc.
  • 1.33. nScaled, Inc.
  • 1.34. Synapsys Distribution (Pte) Ltd.
  • 1.35. Synapsys Systems Proprietary Ltd.
  • 1.36. 5Nine Software, Inc.
  • • Third-Party Subprocessors
  • 2.1. Google LLC.
  • 2.2 Microsoft Corporation
  • 2.3 ITPS
  • • Third-party subprocessors
  • 2.4. SalesForce.com, Inc.
  • 2.5. Zoom Video Communications, Inc
  • 2.6 RingCentral Germany GmbH through its agent Avaya Inc.
  • 2.7. Microsoft Ireland Operations Limited
  • 2.8. Teleperformance Global Business Private Limited
  • 2.9. Microland Ltd.
  • 2.10. SCSK Service Ware Corporation (SCSKSW)
  • 2.11. Novacoast Inc./ Open Text, Inc.,
  • 2.12. Perception Point Ltd.
  • 2.13. ClickHouse, Inc.
  • 2.14. OpenAI, LLC
  • 2.15. TeamViewer Germany GmbH
  • 2.16 OwnCompany Inc.

Acronis Subprocessors List

Last modified: March 11, 2025 | Previous versions

Acronis Subprocessors List identifies the subprocessors authorized to subprocess customer’s data, subject to Acronis Customer Data Processing Agreement (Content Data).

• Acronis Group Subprocessors

Acronis Group subprocessors listed below act as a family group of entities to engage personnel in order to perform research and development, engineering activities, develop solutions, provide services, manage products and provide customer support.

The categories of data processed for operating our Services are described in Acronis Privacy Statement.

The customer determines in its sole discretion the categories of customer’s data that it decides to be processed via the Services (Content Data). This may include certain personal details like names, title, contact information (e.g. email, phone, physical business address, etc.), including personal information of data subjects authorized by the customer to access and use the Services and contact Acronis’ Customer Services (support).

Customer’s personal information is processed by Acronis for the purpose of providing the products and services specified in its Agreement with the customer and otherwise performing the Agreement, as well as for Services Management Purposes.

1.1 Acronis AG

Primary Business Address:
Acronis AG
Rheinweg 9, 8200 Schaffhausen, Switzerland
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Switzerland and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.2. Acronis ANZ Pty. Ltd.

Primary Business Address:
Acronis ANZ Pty. Ltd.
Level 11, 139 Macquarie Street, Sydney NSW 2000, Australia
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Australia and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.3. Acronis Asia Pte. Ltd.

Primary Business Address:
Acronis Asia Pte. Ltd.
8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Singapore and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.4. Acronis Asia Research and Development Pte. Ltd.

Primary Business Address:
Acronis Asia Research and Development Pte. Ltd.
8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Singapore and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.5. Acronis BSC LLC Belgrade

Primary Business Address:
Acronis BSC LLC
12 Makedonska Street, 5th floor, Belgrade – Starigrad, Serbia
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Serbia and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.6. Acronis Bulgaria EOOD

Primary Business Address:
Acronis Bulgaria EOOD
1700 Sofia city, 'Studentski' Region, 59 'G.M Dimitrov' Blvd., 'NV Tower' building, 11th floor
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Bulgaria and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.7. Acronis Cyber Protection SRL

Primary Business Address:
Acronis Cyber Protection SRL
Șoseaua Orhideelor 15A, Orhideea Towers, Bucharest, Romania 060071
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Romania and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.8. Acronis Germany GmbH

Primary Business Address:
Acronis Germany GmbH
Landsberger Straße 110, München, Germany, 80339
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Germany and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.9. Acronis Germany GmbH Sp. z.o.o Oddział w Polsce

Primary Business Address:
Acronis Germany GmbH Sp. z.o.o Oddział w Polsce
Ul. Prusa 2, 00-493 Warszawa
NIP: PL1070043682
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Poland and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.10. Acronis Inc.

Primary Business Address:
Acronis Inc.
Commerce House, Wickhams Cay 1, PO Box 3140, Road Town, Tortola, British Virgin Islands
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
British Virgin Islands and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.11. Acronis, Inc.

Primary Business Address:
Acronis, Inc.
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.12. Acronis India Private Limited

Primary Business Address:
Acronis India Private Limited
Laxmi Towers, C-25 G block, Behind ICICI Bank Ltd., Bandra (East), Bandra, Mumbai-400051, Maharashtra, India
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
India and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.13. Acronis International GmbH

Primary Business Address:
Acronis International GmbH
Rheinweg 9, 8200 Schaffhausen, Switzerland
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Switzerland and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.14. Acronis International Pte Ltd.

Primary Business Address:
Acronis International Pte Ltd.
8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Singapore and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.15. Acronis International Pte Ltd –South Korea branch

Primary Business Address:
South Korea branch of Acronis International Pte Ltd
4/F., Haesung Building 942, Daechi-dong, Gangnam-gu, Seoul, South Korea
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Korea and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.16. Acronis Italia SRL

Primary Business Address:
Acronis Italia SRL
Via Michele Barozzi 2, 20122 Milan, Italy
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Italy and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.17. Acronis Japan KK

Primary Business Address:
Acronis Japan KK
Roppongi Hills Mori Tower 8/F 10-1 Roppongi 6-Chrome Minato-ku Tokyo, Japan 106-6108
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Japan and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.18. Acronis Limited

Primary Business Address:
Acronis Limited
Dixcart House, Addlestone Road, Bourne Business Park, Addlestone, Surrey KT15 2LE, United Kingdom
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
United Kingdom and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.19. Acronis Management LLC

Primary Business Address:
Acronis Management LLC
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.20. Acronis Netherlands B.V.

Primary Business Address:
Acronis Netherlands B.V.
Winthontlaan 200, 3526KV Utrecht, Netherlands
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
The Netherlands and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.21. Acronis SAS

Primary Business Address:
Acronis SAS
105 rue Anatole France, 92300, Levallois Perret, France
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
France and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.22. Acronis SCS, Inc.

Primary Business Address:
Acronis SCS, Inc.
1225 W Washington St, Tempe, AZ 85281
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.23. Acronis South African Holding Co Proprietary Limited

Primary Business Address:
Acronis South African Holding Co Proprietary Limited
Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
South Africa and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.24. Acronis Spain Cyber Protection SL

Primary Business Address:
Acronis Spain Cyber Protection SL
Paseo de la Castellana 35, 5a planta, 24046, Madrid, Spain
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Spain and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.25. Acronis Türkiye Cyber Technologies Corporation

Primary Business Address:
Acronis Türkiye Cyber Technologies Corporation
Sanayi Mahallesi, Teknopark Bulvarı, Blok: 4A, Dış Kapı No: 1/4A, Kat No: 3, İç Kapı No: 401, Pendik, İstanbul, Türkiye
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Türkiye and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.26. Acronis Türkiye Cyber Technologies Corporation - Antalya branch

Primary Business Address:
Acronis Türkiye Cyber Technologies Corporation – Antalya branch
Yenigün Mah. Kızılırmak Cad. Safa Plaza No:30 İç Kapı No: 305, Muratpaşa, Antalya
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Türkiye and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.27. Computicate Development B.V.

Primary Business Address:
Computicate Development B.V.
Hofplein 20, 3032 AC Rotterdam, Netherlands
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
The Netherlands and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.28. CyberLynx Security Ltd.

Primary Business Address:
CyberLynx Security Ltd.
7 Hamada Street, Herzliya 4673341, Israel
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Israel and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.29. DeviceLock, Inc.

Primary Business Address:
DeviceLock, Inc.
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.30. DevLockCorp Ltd

Primary Business Address:
DevLockCorp Ltd.
Gladstonos 116, M. Kyprianou House, 3 & 4th Floor, 3032 Limassol, Cyprus
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Cyprus and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.31. DeviceLock CY Ltd.

Primary Business Address:
DeviceLock CY Ltd.
Agiou Andreou 339, Andrea Chambers Court, Flat 105, 3035 Limassol, Cyprus
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
Cyprus and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.32. GroupLogic, Inc.

Primary Business Address:
GroupLogic, Inc.
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.33. nScaled, Inc.

Primary Business Address:
nScaled, Inc.
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.34. Synapsys Distribution (Pte) Ltd.

Primary Business Address:
Synapsys Distribution (Pte) Ltd.
Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
South Africa and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.35. Synapsys Systems Proprietary Ltd.

Primary Business Address:
Synapsys Systems Proprietary Ltd.
Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
South Africa and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

1.36. 5Nine Software, Inc.

Primary Business Address:
5Nine Software, Inc.
1 Van de Graaff Drive, Suite 301 Burlington, MA 01803
Contact:
privacy@acronis.com or data-protection-office@acronis.com
Categories of Acronis Personal Information Processed:
Customer relationship management data; Vendor data; Other categories of personal data, as described in Acronis Privacy Statement: https://www.acronis.com/company/privacy/ ; Personnel data (applicable for Acronis’ employees and contractors)
Location of Processing (including onward transfers):
USA and potentially to the other countries of Acronis Group subprocessors
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:

  • •  Internal business operations functions (technology provisioning and support)
  • •  Software provisioning, including customer support and professional services for customers and end users
  • •  General business operations

Other Processing details:
Human resource services (recruiting, hiring and related services) - applicable for Acronis’ employees and contractors

• Third-Party Subprocessors

Acronis and its affiliates use third-party subprocessors. These third-party subprocessors provide services and support to Acronis and to Acronis customers on behalf of Acronis.

Acronis may use the following subprocessors to host customer's data (Content Data like backup archives, files, etc.) or to provide specific product features within the Acronis Cyber Cloud Platform.

This section applies only for those customers who rely on this specific service provider:

2.1. Google LLC.

Primary Business Address:
Google LLC, subsidiary of Alphabet Inc.
Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States, 19808
Contact:
https://support.google.com/policies/answer/9581826?hl=en&visit_id=637877860819265906-687781615&rd=1
Categories of Acronis Personal Information Processed:
The categories of Personal Data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
As selected; More information from Acronis’ side: https://www.acronis.com/data-centers
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Google data center: Data storage hosting provider.
Other Processing details:
N/A

2.2 Microsoft Corporation

Primary Business Address:
Microsoft Privacy, Microsoft Corporation
One Microsoft Way, Redmond, Washington 98052, USA
Contact:
Telephone: +1 (425) 882 8080
https://www.microsoft.com/en-us/concern/privacy
https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule
Categories of Acronis Personal Information Processed:
The categories of Personal Data transferred are determined and controlled in the sole discretion of Acronis customers, including in case of using Acronis Advanced Automation / Professional Services Automation (PSA) or Direct Backup to Microsoft 365 Backup Storage.
Location of Processing (including onward transfers):
As selected; More information from Acronis’ side: https://www.acronis.com/data-centers: from Microsoft side:https://www.microsoft.com/en/trust-center/privacy/data-location and https://learn.microsoft.com/en-us/microsoft-365/enterprise/m365-dr-overview?view=o365-worldwide
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Microsoft Azure: Data storage hosting provider
Other Processing details:
Infrastructure provider for Acronis Advanced Automation / Professional Services Automation (PSA) and Direct Backup to Microsoft 365 Backup Storage (if used)

2.3 ITPS

Primary Business Address:
I.T. PROFESSIONAL SERVICES LIMITED, Angel House Unit 5, Drum Industrial Estate, Chester Le Street, England, DH2 1AQ
Contact:
Telephone: 0191 442 8300
https://www.itps.co.uk/get-in-touch
https://www.itps.co.uk/privacy-policy
Categories of Acronis Personal Information Processed:
The categories of Personal Data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
United Kingdom
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:
UK based data center: Data storage hosting provider
Other Processing details:
N/A

• Third-party subprocessors


Acronis may also use the following third-party subprocessors for processing some customer’s data collected in accordance with Acronis Privacy Statement, Platform Terms and Conditions and respective Acronis Software License Agreement (EULA).

This may happen if you contact our Customer Service and Support and request assistance in relation to specific case.

2.4. SalesForce.com, Inc.

Primary Business Address:
Salesforce.com, Inc.
Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA
Contact:
privacy@salesforce.com
Categories of Acronis Personal Information Processed:
Certain customer’s Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
USA
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Cloud Customer Relationship Management system
Other Processing details:
N/A

2.5. Zoom Video Communications, Inc

Primary Business Address:
Zoom Video Communications Inc. ('Zoom')
55 Almaden Blvd, 6th Floor
Contact:
https://explore.zoom.us/docs/en-us/contact.html
Categories of Acronis Personal Information Processed:
Certain customer’s Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
USA
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
SaaS solution provider of remote conferencing services. Communication tool
Other Processing details:
N/A

2.6 RingCentral Germany GmbH through its agent Avaya Inc.

Primary Business Address:
RingCentral Germany GmbH
Hamburg Business Center Poststraße 33
Hamburg, 20354, Germany
Contact:
https://www.ringcentral.com/whyringcentral/contactus.html
privacy@ringcentral.com
Categories of Acronis Personal Information Processed:
Certain customer’s Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
USA
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Business communication platform. IP telephony provider.
Other Processing details:
N/A

2.7. Microsoft Ireland Operations Limited

Primary Business Address:
One Microsoft Place
South County Business Park, Leopardstown, Dublin 18, DB18 P521, Ireland
Contact:
https://www.microsoft.com/en-us/concern/privacy
https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule
Categories of Acronis Personal Information Processed:
Communication, collaboration materials. Certain Content Data may be subprocessed as part of the communication activities or collaboration activities.
Location of Processing (including onward transfers):
EU
Appropriate safeguards for cross-border data transfers (if applicable):
N/A – EU; Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Microsoft 365 as platform for collaboration and communication, including Exchange Online, SharePoint Online, Microsoft OneDrive, Microsoft Teams.
Other Processing details:
N/A

2.8. Teleperformance Global Business Private Limited

Primary Business Address:
Teleperformance Towers, Plot CST No. 1406 - A / 28 Mindspace, Goregaon (West), NA, Mumbai, Mumbai City- 400104, Maharashtra, India
Contact:
https://www.teleperformance.com/contact-us
Categories of Acronis Personal Information Processed:
Certain Content Data may be subprocessed when providing support services.
The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
India
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Providing support services
Other Processing details:
N/A

2.9. Microland Ltd.

Primary Business Address:
Microland Limited
1B, Ecospace, Bellandur,
Outer Ring Road, Bengaluru - 560 103, India
Contact:
https://www.microland.com/contact
dataprotection@microland.com
Categories of Acronis Personal Information Processed:
Certain Content Data may be subprocessed when providing support services.
The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
India
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Providing support services
Other Processing details:
N/A

2.10. SCSK Service Ware Corporation (SCSKSW)

Primary Business Address:
SCSK Service Ware Corporation
Toyosu Foresia 12F, 3-2-24 Toyosu, Koto-ku, Tokyo, Japan
Contact:
t.service.info.sp@scskserviceware.co.jp
privacy.sp@scskserviceware.co.jp
Categories of Acronis Personal Information Processed:
Certain Content Data may be subprocessed when providing support services.
The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers.
Location of Processing (including onward transfers):
Japan
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:
Providing support services
Other Processing details:
N/A

2.11. Novacoast Inc./ Open Text, Inc.,

Primary Business Address:
Open Text, Inc.,1505 Chapala Street, Santa Barbara, CA 93103
Contact:
DPO@opentext.com
Categories of Acronis Personal Information Processed:
User names, Hostname, IP and MAC addresses, in- product alerts information
Location of Processing (including onward transfers):
US, Canada, Germany, UK - depending on customer’s tenant location
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
N/A – for EU
Processing Activities:
Managed Detection and Response (MDR) service
Other Processing details:
N/A

2.12. Perception Point Ltd.

Primary Business Address:
Perception Point Ltd.
Tel Aviv, Israel
3 Rothschild St, Floor 6
Tel Aviv, Israel 6688106
Contact:
privacy@perception-point.io
Categories of Acronis Personal Information Processed:
Contact information (name, phone number, email address), User names, Content of emails from protected mailboxes, Content of files on collaboration apps storage
Location of Processing (including onward transfers):
US or Europe - depending on customer’s tenant location; Israel
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs); adequacy decision
Processing Activities:
Provisioning of Email security service and Collaboration Apps Security
Other Processing details:
N/A

2.13. ClickHouse, Inc.

Primary Business Address:
ClickHouse, Inc.
650 Castro St. Ste. 120 Unit 92426, Mountain View, CA 94041, USA
Contact:
privacy@clickhouse.com
Categories of Acronis Personal Information Processed:
Personal information which may be a part of EDR/XDR events
Location of Processing (including onward transfers):
US
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Database management service for Acronis EDR/XDR service
Other Processing details:
N/A

2.14. OpenAI, LLC

Primary Business Address:
OpenAI, LLC
3180 18th St., San Francisco, CA 94110
Contact:
privacy.openai.com or dsar@openai.com
Categories of Acronis Personal Information Processed:
Personal information which may be a part of EDR/XDR events.
Location of Processing (including onward transfers):
US
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs).
Processing Activities:
Enhancing support, reporting and other enabled in-products functionality, like AI Copilot
Other Processing details:
N/A

2.15. TeamViewer Germany GmbH

Primary Business Address:
TeamViewer Germany GmbH
Bahnhofsplatz 2, 73033 Göppingen, Germany
Contact:
privacy@teamviewer.com
Categories of Acronis Personal Information Processed:
Certain customer’s Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers within a remote connection (e.g., desktop image, transmitted data and files as well as any other information exchanged).
Location of Processing (including onward transfers):
Germany
US
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Remote connection while providing support services
Other Processing details:
N/A

2.16 OwnCompany Inc.

Primary Business Address:
OwnCompany Inc. 940 Sylvan Ave, Englewood Cliffs, NJ 07632
Contact:
Telephone: 0191 442 8300
privacy@owndata.com
Categories of Acronis Personal Information Processed:
Data processed via Salesforce. Certain customer’s Content Data may be subprocessed when providing support services.
Location of Processing (including onward transfers):
US
Appropriate safeguards for cross-border data transfers (if applicable):
Data Processing Agreement (DPA) + Standard contractual clauses (SCCs)
Processing Activities:
Backup service for Salesforce
Other Processing details:
N/A
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