Acronis RMM Software

Frequently Asked Questions

• Does Acronis Cyber Protect Cloud with RMM offer automated patch management?

  The RMM add-on adds extensive patch management capabilities, mapped directly to the vulnerability assessments for proper prioritization.

  The solution also provides thorough visibility into endpoint protection through vulnerability and security gaps assessments.

  Acronis RMM’s patch management capabilities can also be fully automated. Service providers can easily plan and automate their work with an ability to schedule patch deployment tasks. The solution’s auto-approval capability also reduces the staff needed for patch testing and quality control.

  As part of the process, an integrated fail-safe patching technology backs up the system before a patch is applied to enable fast recovery in case a faulty patch renders the system unstable.

• How does Acronis RMM integrate data protection management?

  The RMM add-on extends the capabilities of Acronis Cyber Protect Cloud to deliver comprehensive data protection management, encompassing multiple defense layers.

  With Acronis RMM, service providers can map vulnerability assessments with a patch management service to prioritize the closing of security gaps based on their severity.

  For thorough visibility over protected assets, the add-on collects information about hardware and software assets to provide a common view for easy planning, preparation, and tracking of updates and replacements to ensure no data loss.

  Moreover, systems are protected against downtime and data loss due to patch failures, since Acronis Cyber Protect Cloud’s agent automatically makes a full-image backup of the machine before applying a patch, enabling immediate recovery.

• How can the vulnerability management capabilities help reduce management work?

  Acronis Cyber Protect Cloud assesses system vulnerabilities and lists them based on criticality within the Acronis RMM Console. This helps ease patch prioritization efforts, providing visibility over vulnerabilities with information on their criticality.

  Patch management can also be automated, deploying patches on a schedule. Acronis RMM also reduces the personnel needed to operate patch testing and quality control with auto-approval capabilities. To minimize planned downtime, flexible reboot and maintenance window options are provided.

  Software inventory collection helps service providers maintain a full list of software used by clients and includes change tracking to properly prepare, plan, and track updates.

• How is Acronis RMM remote desktop and assistance different from other solutions?

  When help is needed by end users, remote desktop and assistance addresses vulnerabilities associated with RDP with a new, secure, cross-platform protocol that works across Windows, Linux, and Mac OSs, with excellent performance — even in cases of limited bandwidth — from within the Acronis Cyber Protection service console, with no additional costs related to other remote applications.

• What is an RMM software?

  Remote Monitoring and Management (RMM) software is a platform used by Managed Service Providers (MSPs) to remotely monitor, maintain, and secure client endpoints, networks, and servers from a single centralized console.

  RMM software automatically discovers all connected devices, tracks system health, and alerts technicians to performance or security issues in real time. It also allows MSPs to automate patch management, run scripts, deploy software updates, and provide remote support without manual intervention.

  By using an RMM solution, MSPs can deliver proactive IT maintenance, reduce downtime, and scale client management efficiently — all while improving service delivery and security posture across environments.

• How does Acronis RMM software work?

  Acronis RMM software simplifies remote monitoring and management for MSPs by unifying discovery, automation, and protection into one secure platform.

  1. Discover
  Using Device Sense™, Acronis RMM software automatically identifies every device in your client environment — both managed and unmanaged. It combines passive and active discovery to build a complete, accurate inventory of endpoints, ensuring nothing is overlooked.

  2. Monitor & automate
  Once devices are connected, the RMM solution centralizes alerts, patching, and scripts within a single console. AI-driven patch stability scoring helps technicians select safe updates, while automation reduces manual effort across monitoring, maintenance, and remediation tasks.

  3. Secure & recover
  When issues arise, Acronis RMM software integrates with EDR, Backup, and Disaster Recovery tools to provide full-circle protection. The system automatically backs up endpoints before patching and allows instant rollback if a failure occurs — minimizing downtime and keeping clients secure.

• How does Acronis RMM integrate with XDR/backup/DR/PSA?

  The Acronis RMM solution is built on a unified platform that natively integrates with Acronis XDR/EDR, Backup, and Professional Services Automation (PSA). This deep integration allows MSPs to detect, respond, patch, and recover from a single console — without switching between multiple tools or agents.

  Through these native integrations, MSPs can:

  • Detect and respond to threats in real time using XDR/EDR incident data, with the ability to automatically patch vulnerabilities or isolate endpoints directly from the RMM dashboard.
  • Back up endpoints automatically before patching, leveraging Acronis Cyber Protect’s fail-safe patching and quick recovery capabilities.
  • Recover workloads instantly in the event of a failure or cyber incident through seamless integration with Acronis Disaster Recovery.
  • Automate tickets, billing, and workflows by syncing RMM events, assets, and service data with the integrated PSA — improving efficiency and service delivery.

  
  

  This holistic ecosystem gives MSPs full control over security, automation, and client operations through one RMM solution and one lightweight agent.

• RMM vs UEM vs PSA — which do I need?

  Each of these tools serves a unique purpose in IT and managed services operations:

  • RMM (Remote Monitoring and Management) software focuses on endpoint visibility, automation, and maintenance. It enables MSPs to monitor device health, deploy patches, run scripts, and remotely manage clients’ systems.
  • UEM (Unified Endpoint Management) manages device lifecycle and configuration across operating systems and device types — including laptops, mobile devices, and IoT endpoints — ensuring consistent policy enforcement.
  • PSA (Professional Services Automation) supports ticketing, time tracking, and billing, helping MSPs manage service delivery and business operations more efficiently.

  
  

  Acronis RMM bridges some of these categories by combining endpoint monitoring, patch management, and automation with integrated cybersecurity, backup, and PSA workflows. However, unlike UEM solutions, Acronis RMM does not manage mobile or IoT devices — making it a focused solution for IT environments centered on workstation and server management.

  This approach allows MSPs to monitor, protect, and manage client endpoints from one unified console while automating both technical and business processes.

• How is Acronis RMM solution different from other RMM solutions?

  The Acronis RMM solution stands out for its security-first architecture and deep native integrations that go beyond traditional remote monitoring tools. While most RMM platforms require third-party add-ons for protection or backup, Acronis delivers these capabilities natively in one platform.

  Key differentiators include:

  • AI-powered automation and intelligence that streamlines routine tasks, optimizes response workflows, and enhances technician productivity.
  • Native XDR/EDR, Backup, and DR integration for complete cyber protection, data recovery, and business continuity.
  • Fail-safe patching that automatically creates a system backup before updates are applied — ensuring rollback capability if a patch causes instability.
  • AI-based patch stability scoring to help technicians prioritize safe updates and reduce downtime.
  • Device Sense™ technology for passive and active device discovery, giving MSPs complete visibility of managed and unmanaged assets.
  • AI-assisted scripting and DeployPilot™ automation to reduce manual workloads, accelerate responses, and improve technician efficiency.
  • AI-based anomaly monitoring to proactively detect unusual behavior and prevent potential issues before they impact clients.

  
  

  In short, Acronis RMM combines endpoint management, AI-powered automation, and cybersecurity into one intelligent, cloud-based platform — helping MSPs simplify operations, increase protection, and scale service delivery.