Scheduling a PSA ticket within a ticket

To schedule a ticket within a ticket

1. Go to Task management > Service desk.
2. Create a new ticket or locate the relevant ticket in the Tickets tab.

3. [If creating a ticket]

   1. Select the Schedule ticket checkbox.

   2. Set the start hour and estimated duration of the ticket.

   3. Complete the rest of the required fields in the dialog.

   4. Click Done.

   [If scheduling an existing ticket]

   1. Click the Activities tab of the relevant ticket.

   2. Select the Schedule ticket checkbox.

   3. Click Save changes.

When Schedule ticket is enabled, you can also define a recurring schedule for the selected ticket.