Why Cyber Console
How does your day start? With a cup of coffee, an overflowing inbox, thousands of alerts that you hope have turned into tickets, and a dozen tabs to jump between. Most likely, all of that at once.
Cyber Console is built to change that. The aim is simple: you drive your operations and workflows, and not the other way round.
The best of two worlds
Cyber Console brings together two worlds in one unified experience:
- From traditional MSP platforms, it takes a fast interface and intuitive navigation, where every critical task is just a couple of clicks away.
- From the world of AI, it takes autonomous operations and AI agents that work alongside your technicians.
Everything that needs your attention, in one place
You start your day on the operational dashboard in Intelligence. Alerts, tickets, backup statuses, EDR incidents, and newly discovered devices are all in one place, organized the way that you need. The dashboard is fully customizable, so you can tailor it to your own processes.
When you are looking for something specific, Global search takes you there in seconds. If it cannot find what you need, it hands you over to the AI chat to clarify your request.
AI that amplifies your judgment
In the past, handling alerts meant dismissing some and digging into each of the others by hand. With the AI-powered Service Desk, alerts are analyzed, correlated, enriched with context, and turned into tickets automatically. Each ticket comes with recommended remediation actions.
Those actions are not all the same. Safe operations can run automatically. Actions that could affect your systems need your approval first. This is how AI should work: not replacing your judgment, but amplifying it. For more information, see Alert automation.
And when you need more than the console screens, Acronis AI is built in. It is a multi-agent system in a full-screen workspace, where AI agents carry out multi-step tasks for you, such as setting up and protecting a new client. All of this happens in the same platform, with no extra tabs and no extra tools.
Why use Cyber Console
- One workspace instead of many tools. Protection, management, automation, and infrastructure work together out of the box, so you do not need to switch between separate consoles to look after a client.
- One data model. Every area of the console works from the same data, so what you see about a client is consistent wherever you look.
- Built for technicians and AI agents. AI agents work in the same workspace as your technicians and run agentic workflows, with human approval at the steps where it matters.
- One experience for technical and business users. Technicians and business users work in the same interface, each with the tools that they need.
Why Acronis built Cyber Console
IT work is changing. AI agents take on more of the routine tasks, and MSPs are expected to serve more clients with the same team. Platforms assembled from acquired products that were joined together afterwards make that harder, because each product brings its own data, interface, and workflows.
Cyber Console is built differently. Every Acronis Cyber product is built natively on the same platform and to the same engineering standard, so the products are integrated by default rather than bolted together. Cyber Console is the workspace where those products come together.
Works with what you already have
Cyber Console works with your existing environment. You do not need to create a new tenant or move your data. You sign in with your existing account, and where some functionality has not yet been migrated, a link takes you to the previous user interface without signing in again.