Last modified: May 19, 2022 | | Latest version
Acronis Subprocessors List identifies the subprocessors authorized to subprocess customer’s data, subject to Acronis Customer Data Processing Agreement (Content Data).
Acronis Group subprocessors listed below act as a family group of entities to engage personnel in order to perform research and development, engineering activities, develop solutions, provide services, manage products and provide customer support.
The categories of data processed for operating our Services are described in Acronis Privacy Statement.
The customer determines in its sole discretion the categories of customer’s data that it decides to be processed via the Services (Content Data). This may include certain personal details like names, title, contact information (e.g. email, phone, physical business address, etc.), including personal information of data subjects authorized by the customer to access and use the Services and contact Acronis’ Customer Services (support).
Customer’s personal information is processed by Acronis for the purpose of providing the products and services specified in its Agreement with the customer and otherwise performing the Agreement, as well as for Services Management Purposes.
| 1. Acronis AG | Acronis AG Rheinweg 9, 8200 Schaffhausen, Switzerland Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Switzerland and potentially to the other countries of Acronis Group subprocessors |
| 2. Acronis ANZ Pty. Ltd. | Acronis ANZ Pty. Ltd. Unit 1203, Level 12, 83 Mount St, North Sydney, NSW, 2060 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Australia and potentially to the other countries of Acronis Group subprocessors |
| 3. Acronis Asia Pte. Ltd. | Acronis Asia Pte. Ltd. 8 Temasek Boulevard, Suntec Tower 3, #30-01/02, Singapore 038988 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Singapore and potentially to the other countries of Acronis Group subprocessors |
| 4. Acronis Asia Research and Development Pte. Ltd. | Acronis Asia Research and Development Pte. Ltd. 8 Temasek Boulevard, Suntec Tower 3, #30-01/02, Singapore 038988 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Singapore and potentially to the other countries of Acronis Group subprocessors |
| 5. Acronis Bulgaria EOOD | Acronis Bulgaria EOOD 1700 Sofia city, "Studentski" Region, 59 "G.M Dimitrov" Blvd., "NV Tower" building, 11th floor Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Bulgaria and potentially to the other countries of Acronis Group subprocessors |
| 6. Acronis BSC LLC Belgrade | Acronis BSC LLC Belgrade 33 Kneza Mihaila st., II floor, Belgrade-Stari Grad, Stari Grad, Serbia Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Serbia and potentially to the other countries of Acronis Group subprocessors |
| 7. Acronis Cyber Protection SRL | Acronis Cyber Protection SRL Șoseaua Orhideelor 15A, Orhideea Towers, Bucharest, Romania 060071 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Romania and potentially to the other countries of Acronis Group subprocessors |
| 8. Acronis Germany GmbH | Acronis Germany GmbH Landsberger Straße 110, München, Germany, 80339 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Germany and potentially to the other countries of Acronis Group subprocessors |
| 9. Acronis Germany GmbH - Austria branch | Austria branch of Acronis Germany GmbH, Wiedener Hauptstrasse 57/6, 1040 Vienna, Austria Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Austria and potentially to the other countries of Acronis Group subprocessors |
| 10. Acronis Germany GmbH Sp. z.o.o Oddziat w Polsce | Acronis Germany GmbH Sp. z.o.o Oddziat w Polsce Ul. Prusa 2 00-493 Warszawa NIP: PL1070043682 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Poland and potentially to the other countries of Acronis Group subprocessors |
| 11. Acronis Inc. | Acronis Inc. Commerce House, Wickhams Cay 1, PO Box 3140, Road Town, Tortola, British Virgin Islands Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): British Virgin Islands and potentially to the other countries of Acronis Group subprocessors |
| 12. Acronis, Inc. | Acronis, Inc. 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 13. Acronis International GmbH | Acronis International GmbH Rheinweg 9, 8200 Schaffhausen, Switzerland Contact:privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Switzerland and potentially to the other countries of Acronis Group subprocessors |
| 14. Acronis International Pte Ltd | Acronis International Pte Ltd 8 Temasek Boulevard, Suntec Tower 3, #30-01/02, Singapore 038988 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Singapore and potentially to the other countries of Acronis Group subprocessors |
| 15. Acronis International Pte Ltd – Korea branch | Korea branch of Acronis International Pte Ltd Jeongwoo Building, #207, 29, Eunhaeng‐ro, Yeongdeungpogu, Seoul, 07238, Korea Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Korea and potentially to the other countries of Acronis Group subprocessors |
| 16. Acronis Italia SRL | Acronis Italia SRL 16 Via Valla, Milano, Italia, 20141 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Italia and potentially to the other countries of Acronis Group subprocessors |
| 17. Acronis Japan KK | Acronis Japan KK Roppongi Hills Mori Tower 8/F 10-1 Roppongi 6-Chrome Minato-ku Tokyo, Japan 106-6108 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Japan and potentially to the other countries of Acronis Group subprocessors |
| 18. Acronis Limited | Acronis Limited First Floor West, Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, United Kingdom Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): United Kingdom and potentially to the other countries of Acronis Group subprocessors |
| 19. Acronis Malta Ltd | Acronis Malta Ltd 171, Old Bakery Street, Valletta, Malta Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Malta and potentially to the other countries of Acronis Group subprocessors |
| 20. Acronis Management LLC | Acronis Management LLC 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 21. Acronis Netherlands B.V. | Acronis Netherlands B.V. Baronie 54, 2404 XG Alphen Aan Den Rijn, Netherlands Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Netherlands and potentially to the other countries of Acronis Group subprocessors |
| 22. Acronis SAS | Acronis SAS 105 rue Anatole France, 92300, Levallois Perret, France Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): France and potentially to the other countries of Acronis Group subprocessors |
| 23. Acronis SCS, Inc. | Acronis SCS, Inc. 6370 East Thomas Road, Suite 250, Scottsdale, AZ 85251 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 24. Acronis South African Holding Co Proprietary Limited | Acronis South African Holding Co Proprietary Limited Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): South Africa and potentially to the other countries of Acronis Group subprocessors |
| 25. Acronis Turkey Cyber Technologies Corporation | Acronis Turkey Cyber Technologies Corporation Ergenekon Mah. Halaskargazi Cad. No: 51 İç Kapı No: 4 Şişli/İstanbul Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Turkey and potentially to the other countries of Acronis Group subprocessors |
| 26. Computicate BV | Computicate BV Hofplein 20, 3032 AC Rotterdam, Netherlands Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Netherlands and potentially to the other countries of Acronis Group subprocessors |
| 27. Computicate Development B.V. | Computicate Development B.V. Hofplein 20, 3032 AC Rotterdam, Netherlands Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Netherlands and potentially to the other countries of Acronis Group subprocessors |
| 28. CyberLynx Security Ltd. | CyberLynx Security Ltd. 24 Katsin Street, Raanana 4321459, Israel Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Israel and potentially to the other countries of Acronis Group subprocessors |
| 29. DeviceLock CY Ltd. | DeviceLock CY Ltd. Agiou Andreou 339, Andrea Chambers Court, Flat 105, 3035 Limassol, Cyprus Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Cyprus and potentially to the other countries of Acronis Group subprocessors |
| 30. DeviceLock, Inc. | DeviceLock, Inc. 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 31. DeviceLock Corp Ltd. | DeviceLock Corp Ltd. Agiou Andreou 339, Andrea Chambers Court, Flat 105, 3035 Limassol, Cyprus Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): Cyprus and potentially to the other countries of Acronis Group subprocessors |
| 32. GroupLogic, Inc. | GroupLogic, Inc. 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 33. nScaled, Inc. | nScaled, Inc. 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
| 34. Synapsys Distribution (Pte) Ltd. | Synapsys Distribution (Pte) Ltd. Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): South Africa and potentially to the other countries of Acronis Group subprocessors |
| 35. Synapsys Systems Proprietary Ltd. | Synapsys Systems Proprietary Ltd. Unit D7 Westlake Square – 1 Westlake Cape Town Western Cape 7945 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): South Africa and potentially to the other countries of Acronis Group subprocessors |
| 36. 5Nine Software, Inc | 5Nine Software, Inc. 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 Contact: privacy@acronis.com or data-protection-office@acronis.com Location of Processing (including onward transfers): USA and potentially to the other countries of Acronis Group subprocessors |
Acronis and its affiliates use third party subprocessors. These third party subprocessors provide services and support to Acronis and to Acronis customers on behalf of Acronis.
Acronis may use the following subprocessors to host customer's data (Content Data like backup archives and files).
This section applies for customers who choose this specific service provider:
| Google LLC. | Google LLC, subsidiary of Alphabet Inc. Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States, 19808 Contact: https://support.google.com/policies/answer/9581826?hl=en&visit_id=637877860819265906-687781615&rd=1 The categories of Personal Data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): As selected; More information from Acronis’ side: https://www.acronis.com/data-centers/ Google data center: Data storage hosting provider. |
| Microsoft Corporation | Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Telephone: +1 (425) 882 8080 Contact: https://www.microsoft.com/en-us/concern/privacy; https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule The categories of Personal Data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): As selected; More information from Acronis’ side: https://www.acronis.com/data-centers/ Microsoft Azure: Data storage hosting provider. |
Acronis may use the following subprocessors for processing some customer’s data collected in accordance with Acronis Privacy Statement, Platform Terms and Conditions and respective Acronis Software License Agreement (EULA). This may happen if you contact our Customer Service and request assistance in relation to specific case.
| Acronis Emerging Markets FZ Limited | Acronis Emerging Markets FZ Limited 20 Harcourt Street #191, D02 H364 Ireland, Dublin 2,Dublin Contact: privacy@acronis.com or data-protection-office@acronis.com Customer determines in its sole discretion the categories of customer’s data that is processed via the Services (Content Data), including but not limited to names, title, contact information (email, phone, physical business address, etc.) of data subjects authorized by Customer to access and use the Services, including use of Acronis’ customer support services. Location of Processing (including onward transfers): Ireland, Latin America and Africa Acronis distributor for the Latin America and African regions |
| SalesForce.com, Inc. | Salesforce.com, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA Contact: privacy@salesforce.com Certain customer’s Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): USA Cloud Customer Relationship Management system |
| Zoom Video Communications, Inc | Zoom Video Communications Inc. ('Zoom') 55 Almaden Blvd, 6th Floor Contact: https://explore.zoom.us/docs/en-us/contact.html Certain Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): USA SaaS solution provider of remote conferencing services. Communication tool |
| RingCentral Germany GmbH through its agent Avaya Inc. | RingCentral Germany GmbH Hamburg Business Center Poststraße 33 Hamburg, 20354, Germany Contact: https://www.ringcentral.com/whyringcentral/contactus.html ; privacy@ringcentral.com Certain Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): USA Business communication platform. IP telephony provider. |
| Arvato Digital Services LLC (Arvato Bertelsmann - Majorel) | Arvato Digital Services LLC 29011 Commerce Center Drive Valencia, California 91355 Contact: info@bertelsmann.de; datenschutz@bertelsmann.de; www.majorel.com/get-in-touch; contact@majorel.com Certain Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): India Providing support services |
| Microland Ltd. | Microland Limited, 1B, Ecospace, Bellandur, Outer Ring Road, Bengaluru- 560 103 Contact: https://www.microland.com/contact, dataprotection@microland.com Certain Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): India Providing support services |
| SCSK Service Ware Corporation (SCSKSW) | SCSK Service Ware Corporation Toyosu Foresia 12F, 3-2-24 Toyosu, Koto-ku, Tokyo, Japan Contact: t.service.info.sp@scskserviceware.co.jp; privacy.sp@scskserviceware.co.jp Certain Content Data may be subprocessed when providing support services. The categories of personal data transferred are determined and controlled in the sole discretion of Acronis customers. Location of Processing (including onward transfers): Japan Providing support services for the Japan region |
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