Effective Date: April 20, 2022
This Acronis Privacy Statement ("Privacy Statement") describes how Acronis International GmbH and its affiliates (together, "Acronis" or "we") collect and process information about you.
We appreciate that you trust us when you provide us with your information. Protection of information is our top priority because we want to keep your trust.
We design all of our products and services with data protection in mind. We work hard to keep your information secure. We regularly monitor and update our security practices to help better protect your privacy.
In this Privacy Statement, (i) to "process" personal data means to perform any operation on the information, whether or not by automated means, such as collection, recording, organizing, storing, adapting, use, disclosure, combining, erasing or destroying and (ii) "personal data" means data that identifies, directly or indirectly, an individual natural person.
Please read this Privacy Statement carefully. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY STATEMENT, THEN PLEASE DO NOT PROVIDE YOUR PERSONAL DATA TO US OR USE THE SERVICES.
This Privacy Statement applies to our "Services", which means public portions of Acronis’s websites, including, but not limited to acronis.com (https://www.acronis.com), developer.acronis.com (https://developer.acronis.com), acronis.events (https://acronis.events) , acronis.sport (https://acronis.sport), Motorsport.tech (https://motorsport.tech) and registered users of these websites and our Core Products (https://www.acronis.com/personal/, https://www.acronis.com/business/ and our Acronis Cyber Cloud (https://www.acronis.com/cloud/). If a particular product, website or service posts its own privacy policy, then that policy -- not this Privacy Statement -- applies when they are inconsistent.
Our right to process personal data also is described in our agreements ("Customer Agreements") with our business customers ("Customers"). In our Customer Agreements, Acronis is typically contractually prohibited from accessing the personal data that Customers store and otherwise process through Acronis’s Services. If a provision of a Customer Agreement conflicts or otherwise is inconsistent with a provision of this Privacy Statement, then the term of the Customer Agreement will prevail to the extent of the conflict or inconsistency.
This Privacy Statement does not apply to information that is collected by any third-party website or service that you access through the Services.
The data controller (i.e., the person who or entity that determines the purpose and means of processing) for the personal data collected pursuant to this Privacy Statement is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland.
Please note that when we collect personal data pursuant to a Customer Agreement, we typically act as a data processor on behalf of our Customer.
Use of the Services sometimes involves cross-border transfers of personal data.
For cross-border transfers of personal data, Acronis uses appropriate safeguards to require that your personal data be protected in accordance with this Privacy Statement and applicable data protection laws. These safeguards include implementing the European Commission’s Standard Contractual Clauses (Art. 46 GDPR) and other valid mechanisms for transfers of personal data among our affiliates and data processors.
The Effective Date of this Privacy Statement is set forth at the top of this webpage. As we add new features to the Services, differ our operations or are required by applicable laws, we may amend this Privacy Statement. If we make a material change to the Privacy Statement that reduces your privacy rights, we will notify you in advance through the Services. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Statement. The amended Privacy Statement supersedes all previous versions.
Personal data you choose to give us
When you use the Services, we collect the personal data that you give us when using the Services. This includes:
Personal data Acronis does not seek to collect
Acronis does not need special categories of personal information (also known as "sensitive personal information or data"), as defined by the General Data Protection Regulation (GDPR), to provide the Services. Acronis avoids collecting sensitive personal data from you through the Services or otherwise. Unless Acronis specifically requests it, please do not provide sensitive personal data to Acronis. If you choose to provide Acronis with unsolicited sensitive personal data, Acronis will process it only as necessary to establish, exercise or defend legal claims. In the rare circumstances in which Acronis does seek to collect sensitive personal data, Acronis will do so in accordance with data protection laws and/or ask for your consent.
We receive information about you from others, including our vendors, service providers, resellers and other business partners. We also receive information about you from the third parties that help us operate the Services, such as for fraud detection, digital forensics, marketing services (such as when we acquire information on potential leads) and similar functions.
Information collected when you use the Services
When you use the Services, we collect information about which features you use and how you use them and information about the computer, tablet or mobile telephone ("Device") that you use to access the Services (collectively, "Usage Data"). Usage Data is personal data under certain privacy laws.
Acronis collects the following Usage Data:
We may link personal data and Usage Data or different types of Usage Data. We also may link personal data that we collect with publicly-available personal data, such as personal data available in public databases. If the linked information directly or indirectly identifies an individual natural person, we will treat it as personal data.
Voice data
We do not keep and process your voice data. However, some of our products have voice control options available. If you decide to use them, with your permission, we activate the built-in extension of your Google Chrome browser, which captures your voice via your microphone and transfers it to Google for recognition. As a result, we receive only a text version of your voice commands, which we do not keep and use only for current command execution. Since your voice data is processed by Google, the purposes and the ways that Google processes your data may vary depending on your Google account settings (if any) and preferences. To understand how Google processes your data, including voice data, please carefully read the Google privacy policy (https://policies.google.com/privacy).
Acronis Customer Experience Program
Acronis collects certain information through the Acronis Customer Experience Program ("CEP").
Unless you consent to Acronis processing your personal data as part of CEP, Acronis will only collect pseudonymized Usage Data as part of CEP. Acronis gathers such pseudonymized Usage Data to improve Acronis products and services. Acronis achieves the pseudonymization by associating such data with a randomly generated number (pseudonym) instead of the personal ID associated with your Acronis account. Acronis cannot identify you by the pseudonym without you providing additional information to Acronis for identification purposes.
If you consent to Acronis processing your personal data as part of CEP, Acronis will connect your personal data to your CEP Usage Data. The personal data Acronis connects to your CEP Usage Data is limited to your Acronis account ID and account information. As in this case Acronis links personal data and Usage Data, Acronis treats the CEP Usage Data linked to your personal data as personal data. Your consent to Acronis processing your personal data as part of CEP allows Acronis to provide you more specific feedback and guidance about Acronis products, services, and features operation. You can consent to Acronis processing your personal data as part of CEP by checking the corresponding box in the product settings.
Information collected through Data Collection Technology
We use cookies, pixel tags (also known as web beacons, flash cookies, and clear GIFs) and similar technology ("Data Collection Technology") to automatically collect information about you when you use the Services. Please read Section 6 below to learn more about how Acronis uses Data Collection Technology.
Other information with your consent
We collect other information when you give us permission at the time of collection for the purposes disclosed to you at that time.
Acronis processes personal data:
Acronis processes Usage Data:
This section contains specific privacy notices for individuals located in the European Union and for California residents.
IF YOU ARE LOCATED IN A JURISDICTION WITH DATA PROTECTION LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT US AT data-protection-office@acronis.com.We respect your privacy rights and will do our best to accommodate your requests.
If you are located in the EU:
Data controller: The data controller (i.e., who determines the purpose and means of processing your personal data) for the personal data collected pursuant to this Privacy Statement is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland.
Lawful bases for processing: We need to inform users about the legal bases for our processing of their personal data. Our legal bases depend on the context in which the personal data are processed.
If you have questions about or need further information concerning the legal basis on which we process your personal data, please contact our Data Protection Officer at data-protection-office@acronis.com.
Your data protection rights: For personal data for which we are the data controller and for which applicable law grants you data protection rights, please contact our Data Protection Officer at data-protection-office@acronis.com.If you would like to submit a request to review your personal data, to correct, update, suppress, restrict or delete personal data about you which you have previously provided to us or if you would like to receive an electronic copy of your personal data, including for purposes of transmitting it to another company (i.e., right to portability), to object to processing based on legitimate interest, including the absolute right that we stop using your data for direct marketing, to withdraw previously given consent or object to automated decision making and profiling, please reach to us in each case, when these rights are provided to you by law.
Specifically:
Note that Acronis does not carry out automated decision-making and profiling creating legal effects or significantly affecting data subjects.
In your request, please make clear what personal data you would like to have changed or to what processing you object, whether you would like to have your personal data deleted or what other limitations you would like to put on our use of your personal data. We will respond your request as soon as reasonably practicable and in accordance with data protection regulations.
We may reject some requests, including if the request is unlawful, duplicative or if it may infringe on privacy rights of a third party.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal data provided until after the completion of such purchase). Our databases and other records may have residual data which will not be removed. If you have additional questions regarding the correction or deletion of the personal data we hold about you, please contact us at data-protection-office@acronis.com.
If our products and services are made available to you by a Customer pursuant to a Customer Agreement, your eligibility to receive incentives and rewards, if any are offered, may be adversely affected by your election to remove personal data about you. Please contact the Customer for further information.
Marketing Emails: If you do not wish to receive marketing-related emails from us, please click the unsubscribe link in one of our marketing emails or:
Accountability: you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. Please see https://edpb.europa.eu/about-edpb/board/members_en.
If you are a resident of the United Kingdom, please note that Acronis is registered at the Information Commissioner’s Office (ICO) (https://ico.org.uk/ESDWebPages/Search). You have the right to lodge a complaint to ICO. For more details, please see https://ico.org.uk/make-a-complaint/.
For California residents
This California Privacy Rights Notice ("California Privacy Notice") explains privacy rights available to residents of the State of California as required by the California Consumer Privacy Act of 2018 ("CCPA").
If this California Privacy Notice and any provision in the rest of our Privacy Statement conflict, then this California Privacy Notice controls for the processing of Personal Information of residents of the State of California. In CCPA, California residents are referred as "consumers" and we refer to them in this California Privacy Notice as "California Consumers" and "Personal Information" means information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.
Your California Consumer Privacy Rights
CCPA offers California Consumers the following key privacy rights:
More information on CCPA and how you can exercise your consumer privacy rights can be found here: https://kb.acronis.com/ccpa
The following table lists categories of Personal Information that generally match the categories in the definition of Personal Information in CCPA. We indicate for each listed category the specific types of Personal Information in the category that we have collected within the past 12 months and why we collect it. We provide information about how we use and disclose Personal Information above in our Privacy Statement.
| Category of Personal Information listed in CCPA | Examples of Personal Information in CCPA Category that Acronis Collects | Why Acronis Collects this Personal Information |
| A. Identifiers | Name, postal address, email address, unique identifier, Internet Protocol address, account name, and similar identifiers. Unless you choose to apply for employment with Acronis, we do not collect your social security number, driver’s license number or passport number. | We collect your name, telephone number, email address and contact address when you buy products and services or create an account. If you choose to create an account, you also must create a username and we will assign one or more unique identifiers to your account. We also collect this Personal Information
|
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Name, signature, address, telephone number and current employer and work address. Unless you choose to apply for employment with Acronis, we do not collect employment, medical information or your health insurance information unless you choose to specifically provide it to us. | N/A |
| C. Protected classification characteristics under California or federal law | Except as required by law, we do not collect information about legally-protected classifications, including race, national origin, citizenship, marital status, gender, sexual orientation/identity, medical condition, AIDS/HIV status, genetic information, military or veteran status, religion, disability, political affiliations or activities or status as a victim of domestic violence, assault or stalking. | N/A |
| D. Commercial information | Records products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | We create records of the Services purchased or considered, as well as your purchasing history in order to provide you with the Services that you have purchased and to offer other products that may be useful to you. You provide payment and billing information when you purchase our products and services process your credit/debit card number – this information is collected by a third-party payment card processor and not shared with us. |
| E. Biometric information | We do not collect information about your physiological, biological or behavioral characteristics. | N/A |
| F. Internet or other similar network activity | Browsing history, search history, information on a California Consumer’s interaction with online services and digital advertisements. | We collect information about your browsing history, search history, information on your wireless and mobile network connection (e.g., service provider and signal strength), identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and information associated with your interactions with our products and services. We use this information (some of which is "Usage Data" as described in our Privacy Statement) to help us learn how our Customers and users access and use our products and services and to improve the consumer experience. We also automatically collect information about interactions with our digital advertisements in order to understand which of our Services are most popular and to improve our marketing efforts. |
| G. Geolocation data | Physical location or movements from GPS, WiFi and/or Bluetooth (when a device’s operating system settings allow collection). | We collect your IP address automatically. We may be able to determine your general location based on the IP address. Our mobile applications do not collect your precise location (e.g., your GPS coordinates). |
| H. Audio, electronic, visual, thermal, olfactory or similar information. | Recorded telephone calls. | If you contact us via telephone, we may record the telephone call. As required by law, we will notify you if a call is recorded at the beginning of the telephone call. We do not collect any thermal, olfactory or similar information. We do not keep and process your voice data. However, some of our products have voice control options available. If you decide to use them, with your permission, we activate the built-in extension of your Google Chrome browser, which captures your voice via your microphone and transfers it to Google for recognition. As a result, we receive only a text version of your voice commands, which we do not keep and use only for current command execution. Since your voice data is processed by Google, the purposes and the ways that Google processes your data may vary depending on your Google account settings (if any) and preferences. To understand how Google processes your data, including voice data, please carefully read the Google privacy policy (https://policies.google.com/privacy). |
| I. Professional or employment-related information | Depending on how and why you use the Services, we may collect information about your current employer who or that is the Customer or a prospective customer. | We may use information about your position and your current employer, so that we can associate you with a particular Customer or account, to understand more about you in order to provide you with relevant information to promote our products and services, to deliver advertising and to communicate with you. |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)) | N/A | N/A |
| K. Inferences drawn from other categories (A. – J above) to create a profile about a California Consumer | Profile reflecting your preferences and characteristics. | We may analyze your actual or likely preferences through the Personal Information we collect and process as described in our Privacy Statement. On some occasions, we may add our observations to your internal profile. We analyze Customer and user behavior through our CEP and other quality assurance and improvement programs. |
Acronis does not sell (within the meaning of CCPA) your Personal Information to third parties and accordingly, we do not provide you with information about how to opt-out of sale of your Personal Information. If this policy changes, we will notify you and provide you with information about how to opt out of sale of your personal data by us. Sharing your personal data with our service providers is not a sale of your personal providers are contractually obligated to use the personal data only to provide services to us and not sell it. Acronis will ensure that any service provider with which we share personal data contractually agrees to safeguard it and not sell it or otherwise exchange it for value.
HOW TO SUBMIT A REQUEST TO EXERCISE YOUR CALIFORNIA PRIVACY RIGHTS
To submit a request to exercise your privacy rights:
Please note:
A different California law permits California residents to request a notice disclosing the categories of Personal Information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. At this time, Acronis does not share Personal Information with third parties for their direct marketing purposes
If at any time you believe that Acronis has not adhered to this Privacy Statement, please contact us at privacy@acronis.com. We will use good faith efforts to determine and correct the problem.
The Services may include links to third-party websites and services that are not operated by us. When you click these links, you will be directed away from the Services. A link to a third-party website or service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Statement does not apply to any personal data that you provide to these other websites and services.
We take precautions intended to help protect personal data that we collect and store for ourselves and our Customers. We also expect that you will use appropriate security measures to protect your information. For more information on what security measures Acronis applies, please check: https://www.acronis.com/en-us/security/cloud/data-processing-terms/.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately at data-protection-office@acronis.com.
We keep your personal data only as long as we need it for legitimate business purposes and as permitted by applicable law. In practice, this means that we delete or anonymize personal data in your account to which we have access not later than after three (3) years of continuous inactivity unless we must keep it to comply with applicable law or because an issue, claim or dispute is not yet resolved.
Our products and services are not directed to or intended for use by minors. If we learn that we have received any information directly from a child under age 16 without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services.
Acronis utilizes certain Google APIs to provide backup and recovery services for your data in the following G Suite products: Gmail, Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, "Google User Data").In order to provide such backup and recovery Services to you, Acronis requires read-only access to the lists of users and Team Drives in your G Suite organizational structure as well as reading and writing access to all other Google User Data.
Acronis stores the Google User Data in data centers operated by Acronis or Acronis’s data center providers.
Acronis does not share the Google User Data with third parties without appropriate consent except as follows:
Please contact our Data Protection Officer at privacy@acronis.com or data-protection-office@acronis.com.
Other versions:
Effective 20.05.2016
Effective 24.05.2018
Effective 02.04.2019
Effective 07.08.2020
* G Suite™, Gmail™, Google Contacts™, Google Calendar™, Google Drive™, and Google Team Drives™ are trademarks of Google Inc.
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