TotalSecure iT is a Kansas-based MSP
Kansas-based MSP consolidates toolsets, simplifies patch remediation and boosts technician efficiency with Acronis Cyber Protect Cloud.
TotalSecure
iT is a managed service provider (MSP) and data center operator focused on security
and cloud services. An Acronis partner for more than 15 years, TotalSecure iT recently
made the strategic decision to switch its remote monitoring and management
(RMM) solution from Kaseya VSA 10 to Acronis RMM.
CEO Brent
Sadler says frustration with Kaseya’s fragmented portal and uncertain product
roadmap led to the change. Since moving to Acronis RMM, the company has enjoyed
the benefits of a natively integrated platform that combines backup, RMM and
security within a single management portal.
KEY CHALLENGES
- Fragmented management experience with Kaseya’s multiportal structure.
- Unclear product focus amid Kaseya’s acquisitions and RMM changes.
- Complex,manual prepatch backups and limited automation options.
- Cumbersome scripting tools and a lack of API access in Kaseya VSA 10.
KEY REQUIREMENTS
- A single-pane-of-glass management experience for RMM, EDR and backup.
- Seamless migration tools and scripting simplicity.
- Automated prepatch backup and rollback for safer updates.
- Direct API access for building custom security dashboards.
THE SOLUTION
Sadler’s team moved from Kaseya’s VSA 10 to Acronis RMM, a
solution in the Acronis Cyber Protect Cloud platform, using built-in scripts to
simplify the rollout. The natively integrated Acronis Cyber Protect Cloud platform
now enables technicians to manage patch management, backups, endpoint detection
and response (EDR) and automation using a single dashboard — saving time and
reducing management burden.
THE IMPACT
- Acronis-provided scripts enabled a smooth, efficient switch from Kaseya.
- A single portal for security and management tools delivers operational simplicity.
- Easier scripting and access to APIs for automation and reporting boost efficiency.
- Automatic prepatch backups enable safer patching and reduce downtime and recovery headaches.
With Kaseya, we had one portal to access many portals. Acronis is the real deal — a single platform where backup, RMM and EDR work together. The built-in automation, patch safety and support are exactly what we needed.