Acronis
Professional Services

Technical Account Management Service

Our consultancy service enhances operational efficiency through expert reviews of your data protection policies, reducing costs while ensuring business continuity.
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Why Choose Acronis Technical Account Management Service?

Acronis Technical Account Management Service empowers your business with

  • Rapid and precise deployment

    Rapid and precise deployment

    with minimal operationaldisruption
  • Expert validation and risk mitigation

    Expert validation and risk mitigation

    to ensure secure and reliable solutions
  • Comprehensive training

    Comprehensive training

    for IT and operations personnel, reducing support incidents
  • Seamless integration

    Seamless integration

    with third-party systems for enhanced productivity
  • Influence on product evolution

    Influence on product evolution

    and quick onboarding for efficient operations
  • Specialized knowledge transfer

    Specialized knowledge transfer

    to enhance your team's technical capabilities
  • Priority escalation pathways

    Priority escalation pathways

    for faster resolution of complex issues
Stay protected, proactive, and productive with Acronis Technical Account Management Service

Contact us today to learn more about how we can support your business growth and continuity

Contact us

Dedicated Technical Account Manager (TAM)

Experience personalized consultancy with a dedicated Technical Account Manager who understands your environment and operational needs.

Acronis
  • Direct Access and Communication
    Connect with your TAM via email, instant messaging, or phone during working hours for prompt assistance and expert guidance.
  • 24/7 Critical Support
    In case of major disruptions outside business hours, your TAM is available 24/7 to provide immediate support, minimizing downtime and ensuring operational resilience.

Proactive Consultation and Strategic Guidance

Benefit from ongoing strategic guidance to enhance your data protection strategies and infrastructure.

Acronis
  • Regular Consultative Infrastructure Reviews
    Receive proactive reviews of your infrastructure and data protection policies. Our experts identify potential risks, propose mitigation strategies, and provide recommendations to optimize your Total Cost of Ownership (TCO)
  • Expert Consulting
    In case of major disruptions outside business hours, your TAM is available 24/7 to provide immediate support, minimizing downtime and ensuring operational resilience.

Enhanced Data Protection Management

Streamline and strengthen your data protection operations with advanced tools and expert insights.

Acronis
  • Advanced Management and Automation Tools
    Leverage mass management, automation, and custom monitoring tools for efficient data protection administration, reducing manual tasks and increasing operational efficiency.
  • Early Access to New Product Versions
    Get early access to new Acronis product versions, allowing you to leverage the latest features and enhancements ahead of the competition
  • Influence on Product Roadmap
    Contribute to Acronis’ product development by providing feedback that shapes future releases, ensuring the solutions continue to meet your evolving needs.

Cost Efficiency and Risk Mitigation

Optimize costs and minimize risks with proactive support and strategic planning.

Acronis
  • Maintenance Cost Reduction
    Achieve up to a 30% reduction in maintenance costs by leveraging automation and expert guidance tailored to your specific environment.
  • Minimizing Mission-Critical Issues
    Reduce mission-critical issues and remediation efforts with proactive risk identification and mitigation planning, ensuring business continuity and operational stability.

Contact Acronis Professional Services Team

Leverage Acronis’ experience and shorten the time it takes to gain value from your investment in Acronis products. Our consultants can build a fast and effective deployment plan that mitigates the technology risks for your business.
Contact Professional Services Team
Acronis
Services that our team provides

MSP Concierge Onboarding Service

Available to all new MSP partners switching at least 100 workloads to Acronis solutions.
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Custom Software Development

Delivering custom software development solutions tailored to optimize the efficiency of both Acronis Cyber Protect Cloud and Acronis Cyber Protect (On-Premise) platforms.
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Health Check

Ensure optimal data protection and operational efficiency with Acronis Professional Services.
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Consultancy

Maximize the value of your Acronis investment with our Consultancy Services.
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Deployment

Our team of experts ensures a seamless deployment process, allowing you to focus on your core business objectives while we manage solution design, implementation, and configuration.
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Terms & Conditions

Service scope, terms and termination, payment, project management, delivery, intellectual property, limitations and specific services.
Learn more

Frequently asked questions

  • What is Acronis Professional Services?

    Acronis Professional Services helps partners and customers successfully plan, deploy, and optimize Acronis solutions through expert consulting, hands-on assistance, and proven best practices. Services can be delivered independently or in coordination with your Technical Account Manager (TAM) for a fully aligned and proactive experience.

  • What are the benefits of purchasing Professional Services?

    You get faster time-to-value, reduced operational risk, expert-driven setup and migration, improved system performance, and fewer support incidents through proper training and documentation. Additionally, we offer API scripting and tailored solutions to extend and enhance standard product capabilities based on your specific business needs.

  • How can I contact Acronis Professional Services?

    Reach out to your Acronis account manager or fill in this form this form.

  • What is your pricing policy?

    Professional Services are scoped and priced based on project size, complexity, and delivery model (remote or on-site). Contact us for a tailored quote.

  • What languages do you support?

    Our team speaks English, German, French, Italian, Spanish, Japanese, Hindi, Mandarin, Arabic, Portuguese, Romanian, Russian and Bulgarian​—depending on regional availability.

  • Where are your teams located?

    We have Professional Services teams in North America, Europe, Asia-Pacific, and LATAM regions, 16 locations in total, to support you globally.

  • Do you offer on-site services?

    Yes, our consultants can travel for on-site delivery, subject to project scope, location, and travel conditions.

  • Where can I find your Terms & Conditions?

    Please refer to our official Professional Services Terms & Conditions for full details.

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