In honor of World Cyber Protection Week and April Fools’ Day, we’re celebrating the essential – and often frustrating – work of IT support staff by taking a look back at horror stories of dealing with users at their most foolish. We scoured some of our favorite sources for terrible tales of tech support to find nine excerpts that might make your average day seem a little bit better, by comparison.

This year’s World Cyber Protection Week survey results offer a wealth of insight into how individuals and IT professionals are approaching the challenges of increasing complexity, cost, and vulnerability. And while there’s a great deal personal users, IT professionals, and service providers can learn from these survey findings, viewing them in a silo ignores some important, broader context. To offer a clearer picture of what this year’s survey means, we’ve compared our 2020 findings with responses from personal users and IT professionals in all of our previous survey iterations. This comparison presents a robust perspective of how data-defense priorities have evolved over time, and how cyber protection’s modern, comprehensive approach to safeguarding data, applications, and systems is poised to become even more necessary in the months and years ahead.

With all the hype about private, public and hybrid clouds in business computing, the concept of multi cloud for IT services often gets left behind. But this can change.

This World Cyber Protection Week, we expanded our annual data protection survey to cover more of the digital challenges and concerns that face modern IT users – whether they’re at home, at work, or relying on a service provider that protects a portfolio of clients. This year’s results paint a clear picture: People and organizations are acutely aware of the risks on the horizon but they are much less certain about how to easily, efficiently, and securely prepare for and overcome them. Let’s dive into the findings of our 2020 survey.