Maintaining profitability is an ongoing challenge for MSPs as compliance and cyber insurance auditors raise the bar on requirements. Clients end up needing more protection, and MSPs add to their technology stack to answer a specific need. Ultimately, MSPs pay the costs of additional tool management and maintenance.
Fleet Informatique (Fleetinfo), an MSP based in Québec, Canada, was no exception. Like many growing service providers, Fleetinfo encountered several challenges juggling multiple tools, including an RMM product that was difficult to manage. A security failure prompted Fleetinfo’s team to seek another solution. This decision would enable Fleetinfo to improve client-to-technician ratio by 200%, reduce time spent patching by 90% and increase the number of clients using patch management services by 50%.
The challenge
According to Fleetinfo Directeur Développement des Affaires / Business Development Director, Pascal Champagne, "We were stuck using many software products, and they were not necessarily talking to each other. Putting APIs in place to automate some processes was a real challenge that sometimes created more issues." He continues, “This lack of integration not only slowed down response times but also complicated the overall management process.
Notably, Mr. Champagne recalled an incident that involved a client in the industrial sector: “It was a vulnerability that was exploited. Basically, we were notified by Acronis’ tool of a security failure within a third-party application.”
The solution
Mr. Champagne credits Acronis Cyber Protect Cloud, which empowered Fleetinfo to respond and make decisions swiftly. He adds, “We were able to solve the issue before our client was even made aware that there was an issue. We’re very proactive.”
The natively integrated approach that Acronis Cyber Protect Cloud offers helps Fleetinfo's technicians respond to incidents faster and provide more comprehensive protection to their clients. Acronis Cyber Protect Cloud with Acronis RMM is intuitive and has a centralized console that simplifies management and enhances overall efficiency.
The result
Beyond the impressive efficiency gains, Fleetinfo is more proactive in securing their clients' environments with Acronis RMM. While sharing the compelling use case, Mr. Champagne highlights the importance of preventing exploitation and how catastrophic the incident could have been: "The attacker was not able to exploit that small security gap that was in the third-party application. So, we saved our client a lot of money."
However, one of the most striking outcomes of Acronis and Fleetinfo’s partnership has been the dramatic increase in Fleetinfo's client-to-technician ratio. As Mr. Champagne explains, "We were able to double the number of customers that were using patching services with us, but we haven't doubled the number of our technicians. It's fair to assume that we made a 200% increase in that particular aspect (client to technician ratio)." This achievement is a testament to Acronis RMM that showcases how the solution helps MSPs scale out their services without increasing their headcount.
Furthermore, Acronis RMM's comprehensive patch management capabilities have significantly reduced the time Fleetinfo's technicians spend on this critical task by an impressive 90%. This freed up valuable technician time that can be refocused towards more strategic initiatives and client engagement. The peace of mind that comes with knowing their clients' systems are secure and up-to-date, even in third-party applications, is invaluable.
The results speak for themselves. Since implementing Acronis RMM, Fleetinfo has witnessed remarkable business growth. The percentage of their clients utilizing their RMM services has surged from 15%-20% to over 80%.
Fleetinfo takes a proactive stance against cyberattacks
Fleetinfo maintains a proactive stance against cyberattacks with Acronis RMM. Robust security features allow them to identify vulnerabilities in third-party applications even before clients are aware of them. Fleetinfo successfully remediated a critical vulnerability, saved a client from a major attack, and demonstrated their ability to preemptively protect clients from evasive threats.
Measurable results are sometimes a rarity for MSPs. Fortunately, Fleetinfo is proud to report significant growth backed by numbers after using Acronis RMM. The solution has become a staple of their patch management service offerings.
About Acronis
A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect Cloud is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses.
